Toner Smears Or Print Comes Off - Dell H815DW User Manual

Toner smears or print comes off

Action
1 The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
On the General tab, change the Paper Type setting.
a
Does this solve your problem?
2
Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
3
Replace the drum cartridge.
Replace the drum cartridge. See "Replacing the Drum Cartridge."
a
After you replace the drum cartridge, test print your document again.
b
Does this solve your problem?
4
Clean the transfer unit.
(Information) button and tap the
Press the
a
Admin Settings
Transfer Unit
After you clean the transfer unit, press the
b
button and tap
Report/List
Tap Demo Page
c
The demo page is printed.
Does this solve your problem?
5 Replace the fusing unit, the transfer unit, and the retard roller.
Replace the fusing unit, the transfer unit, and the retard roller. See
a
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
After you replace the fusing unit, the transfer unit, and the retard
b
roller, press the
Report/List .
Tap
Demo Page
c
The demo page is printed.
Does this solve your problem?
 
Maintenance Clean
.
.
.
(Information) button and tap
.
Yes
The task is complete.
The task is complete.
The task is complete.
The task is complete.
tab  tap
Tools
(Information)
The task is complete.
No
Go to action 2.
Go to action 3.
Go to action 4.
Go to action 5.
Contact Dell.
505
Troubleshooting Guide