Call Monitoring - NEC Electra Elite IPK II System User Manual

Electra Elite IPK II
Enhancements
Version 1500 or higher supports Call Monitoring with coaching.
Description
Call Monitoring allows selected Multiline Terminal Users to monitor another user's conversation without
the ability to participate. A programmable audible alert tone can be sent to that station user. Without the
audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
The use of monitoring, recording, or listening devices to eavesdrop, monitor,
retrieve, or record telephone conversation or other sound activities, whether
or not contemporaneous with transmission, may be illegal in certain
circumstances under federal or state laws. Legal advice should be sought
prior to implementing any practice that monitors or records any telephone
conversation. Some federal and state laws require some form of notification
to all parties to a telephone conversation, such as using a beep tone or other
notification methods or requiring the consent of all parties to the telephone
conversation, prior to monitoring or recording the telephone conversation.
Some of these laws incorporate strict penalties.
Call Monitoring with Coaching Ability
Call Monitoring with Coaching Ability allows the transmit path to be opened to the monitored station only,
to provide the Coaching ability for the person performing the Call Monitoring. Press MIC, or dial Feature
+ 1 to toggle the Coaching ability on and off.
Conditions
Call Monitoring is allowed for internal calls.

An extension user cannot Monitor an Intercom call if one of the Intercom callers is using

Hands-free Answerback. Both Intercom parties must lift the handset or press Speaker.
An extension user cannot monitor a conference, however an extension programmed for

Call Monitor can Barge-In to a conference.

Call Monitoring

Caution
Document Revision 4C
Call Monitoring
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