NEC Electra Elite IPK II System User Manual page 95

Electra Elite IPK II
How often the time in queue portion of the display reoccurs (see the Queue Status display Timing

illustration below).
Queue Status Display holding time.

Queue Status Alarm enable/disable.
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Queue Status Alarm sending time.

When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out
agents display the Queue Status and they hear the alarm according to the settings defined in system
programming. Pressing the Queue Status Display Programmable Function key returns the telephone to idle
until the time in Program 41-20-03 expires again.
Do not use both PRG 41-15-01~02 and PRG 41-20-01~05 to set the ACD queue alarm. Select either

one or the other for the system to follow.
Queue Status
Display
Queue Status
Display Time
Alarm
Automatic Call Distribution (ACD)
Available in Program
Feature
41-15-01~02
Available in Program
41-20-01~05
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Yes
Document Revision 4C
Yes
Yes
Yes
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