NEC Electra Elite IPK II System User Manual page 103

Electra Elite IPK II
When Logged Out of ACD Group
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged
out agents display the Queue Status and they hear the alarm according to the settings defined in system
programming.
Pressing the Queue Status Display Programmable Function key returns the telephone to idle until the
time in Program 41-20-03 expires again.
Rest Mode
To set the manual Rest Mode:
Multiline Terminal
1. With the multiline terminal in an idle state, press the ACD Rest Mode key (PRG 15-07-01 or SC
752: 13).

The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key

flashes until the agent hangs up.
This operation is not available for the System Supervisor.

Single Line Telephone
1. Lift the handset and dial 658.
A fast busy is heard.

To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the Hookflash again to

return to the outside party. Rest Mode begins once the call is completed.
2. Hang up.
To cancel the manual Rest Mode:
Multiline Terminal
1. Press the ACD Rest Mode key (PRG 15-07-01 or SC 752:
The ACD Rest Mode key light goes off.

Single Line Telephone
1. Lift the handset.
A fast busy is heard.

2. Dial 659.
3. Hang up.
Automatic Call Distribution (ACD)
Document Revision 4C
13).

2 - 79