NEC Electra Elite IPK II System User Manual page 782

Document Revision 4C
Related Features
Automatic Call Distribution (ACD)
Voice Response System (VRS)
Programming
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41-08-03 ACD Overflow Options – Delay Announcement Source Type
For each ACD Group (1~64), assign the announcement message types. Delay Announcement
functions are not available for ACD pilot number call. Each ACD Group can have unique
overflow options.

41-08-04 ACD Overflow Options – ACD Overflow Transfer Time
For each ACD Group (1~64), assign the overflow transfer time (0~64800 seconds).
(default: 30)

41-14-13-1 ACD Options – ACD Queue 1-Digit Assignment (Version 1600 or higher required)
For each ACD Queue (1~64) assign the One-Digit number (0~9,
Dial Out Option.
(default: Blank)

41-14-13-2 ACD Options – Destination Number Type (Version 1600 or higher required)
For each ACD Queue (1~64), assign the Destination Number Type.
0 = None
1 = Ext/VM
2 = Ring Group
3 = Speed Dial Bin
4 = ACD Group
(default: 0)

41-14-13-3 ACD Options – Destination Number (Version 1600 or higher required)
For each ACD Queue (1~64), assign the destination number for the assigned Destination Type.
(Up to eight digits).
(default: Blank)

41-14-14 ACD Options – DTMF Detection Assignment during Delay Announcement (Version 1600
or higher required)
For each ACD Queue (1~64), assign if the One-Digit Dial Out option can (1 = Yes) or cannot
(0 = No) be pressed during the Delay Announcements.
(default: 1)

41-14-15 ACD Options – DTMF Detect Time after Delay Announcement Message (Version 1600 or
higher required)
For each ACD Queue (1~64), assign the time (0~64800 seconds) after the Delay
Announcement that the One-Digit Dial Out option works.
(default: 0)
2 - 758
Electra Elite IPK II
, #) used for the One-Digit

One-Digit Dial Option