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PROGRAMMINGPROCEDURES
SECTION 200-255-317
FEBRUARY1992
3) At A2 (Announcement
2) prompt,
Enter: LNNX, TNNX, or NONE.
4) At M2 (Music 2) prompt,
Enter: MOH, SLT, or NONE.
5) At A3 (Announcement
3) prompt,
Enter: LNNX, TNNX, or NONE.
6) At M3 (Music 3) prompt,
Enter: MOH, SLT, or NONE.
NOTE:
The system will prompt
you with Al through
M3 unless NONE is entered.
When NONE is
entered,
the next prompt
will be REPD. When
A 1 through
A3 is programmed,
REPD cannot
be NONE. It must be an AX .., entry.
REPD (Repeat
Disposition)-Provides
the sys-
tem with the capability
to repeat the announce-
ment pattern.
However,
it is not necessary
to
repeat the whole pattern.
For example,
by enter-
ing A2 M3, the system
can be programmed
to
just repeat
Announcement
2 through
Music 3
until a call departs
from queue.
By entering
Al
[space]
M2, the system
will repeat
just An-
nouncement
1 and M.usic 2 until a call departs
from queue.
Enter: AX or MX, AX MX, AX [space]
MX (X =
1 - 3), or NONE.
NOTE:
When an AXentryis
made, itmustbe
followed
by an MX entry (AX alone is not allowed).
The
MXentrymustbeprogrammedaseitherMOH
or SL T.
OVFD (Overflow
Disposition)-Allows
the ACD
calls waiting in queue to be connected
to one of
the overflow destinations.
The system periodically
"looks ahead" so that calls will immediately
be
routed to the first-available
overflow
destination.
(Any ACD group can be designated
as an overflow
group
for any number
of other
ACD groups.)
Each ACD group queue
is associated
with an
overflow
threshold
that governs
the disposition
(timing) of calls to be overflowed.
To program the
overflow
disposition
(when to begin overflow
of
calls),
Enter: RBT = Overflow
at the end of the time
'
interval before Announcement
1 is con-
:.
netted.
Ml = Overflow
at the end of Music 1 time
interval.
M2 = Overflow
at the end of Music 2 time
interval.
M3 = Overflow
at the end of Music 3 time
interval.
. .
NONE = No overflow
.
NOTE:
Continuouslook-aheadisprovided
when there
are
no announcement
ports.
When
an-
nouncement
ports
are programmed,
look-
ahead
occurs at the end of MOH.
OVFG (Overflow
Group)-Designates
an over-
flow destination
for an ACD group.
Enter:
ATT,
NNNN,
UNA,
LNNX/TNNX,
or
NONE
l
ATT = Attendant
Console.
l
NNNN = Station DN, Master Distrib-
uted
Hunt
Group
pilot number,
or
another
ACD Group pilot number.
'
l
UNA = UNA bell.
l
LNNX/TNNX
= Announcement
Machine's port number.
l
NONE = No overflow.
When overflowing
to a station or trunk port, they
CANNOT
be the same ports that are used for the
Announcement
Patterns
(prompts
Al, A2, and
A3). It must be a separate
port. Criteria for trunk
ports includes:
l
EAM and/or GRD signaling
l
Disconnect
Supervision
l
Answer
Supervision
l
First Party Release
DID trunk ports are not allowed
to be used as
overflow
destinations.
RBTT
(Ring
Back
Tone
Timer)-Indicates
the
length
of time interval
before
the system
con-
nects queuing
ACD calls to the first announce-
ment.
Enter: 0 - 120 (second).
17-2
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