Honeywell Performance Series User Manual page 254

Performance Series Network Video Recorder User Guide
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Check the alarm cable connections.
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Make sure that the NVR is running the latest firmware.
Problem: Alarm function is null.
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Make sure that the alarm settings are correctly configured.
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Check the alarm cable connections.
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Check that you have not connected two loops to one alarm device.
Problem: Cannot play a downloaded file.
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Use the player included on the software CD.
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Make sure that you have DirectX8.1 or greater installed on your computer.
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If you are using Windows XP, download the plug-ins DivX503Bundle.exe and ffdshow-
20041012.exe.
Problem: The accuracy of people counting is low.
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The algorithm is based on the height and shoulder width of adults, so the accuracy is low
when the camera detects children.
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Luggage and other objects that have similar width to human shoulder will be counted.
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For wide entrance, if multiple cameras are installed, repeated statistics may occur in the
overlapping area.
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Wrong statistics may occur when people are in fast moving, when people are wandering
on the rule lines, when lights are changing instantly, when two people walk shoulder by
shoulder and when the movement direction of people is not vertical to the rule lines.
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