Initial Checks - Honeywell Experion PKS User Manual

13 PROFIBUS GATEWAY MODULE (PGM) TROUBLESHOOTING

13.3 Initial checks

This section offers some checks that you can make to help isolate the problem. The checks are arranged in no
particular order.
Checking Control Builder error code reference
An indication of a problem may be in the form of an error dialog that includes an error message and possibly an
error code in Control Builder.
The syntax for a typical Control Builder error message is as follows: Connection to device is not open
EPKS_E_CL_NOCONN(6L.101.3326)
In this syntax, the error code is the last four digits in the message or 3326.
Please refer to the Control Builder Error Codes Reference book for applicable error code information.
Viewing flash log
The Flash.txt log provides a list of firmware updates that have been initiated.
To view the log, navigate to this file location on the server: C:\Program Files\Honeywell\Experion\Engineering
Tools\system\bin\Flash.txt.
Viewing release information log
The ReleaseInfo.txt log provides a list of Experion software releases that have been installed on the computer.
To view the log, navigate to this file location on the server: C:\Program Files\Honeywell\Experion\Engineering
Tools\system\bin\ReleaseInfo.txt.
Checking server point build log
The SvrPtBld_servername.txt log provides list of process (CB) points built in the server database.
To check the log, navigate to this file location on the server: C:\Program Files\Honeywell\Experion PKS
\Engineering Tools\temp\SvrPtBld_servername.txt.
Checking server point build error log
The svrptblderr_servername.txt log provides list of any errors associated with process (CB) points built in the
server database.
To check the log, navigate to this file location on the server: C:\Program Files\Honeywell\Experion PKS
\Engineering Tools\temp\svrptblderr_servername.txt.
Checking error log
The Errlog_n.txt log provides a running list of Control Builder detected errors in chronological order. The "n"
represents any number that is assigned to the most recent log.
To check the log, navigate to this file location on the server: C:\ProgramData\Honeywell\Experion PKS
\ErrLog_n.txt.
Using CTool to capture diagnostic data
You can use the CTool utility to capture diagnostic data used to examine the operating conditions within the
controller. This data also can be analyzed to determine the cause of an error or fault. The following data can be
captured using CTools:
• Trace Log
• Registers
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