Troubleshooting On Configuration Tool - Mitsubishi Electric MELSEC iQ-R Series User Manual

Troubleshooting on Configuration Tool

Symptom
When opening or saving a file, a
message such as "Please insert a disk"
is displayed.
Unable to close other Excel files at the
configuration of a layout setting.
When configuring the layout settings and
selecting the leading cell, cell range, or
cell selection, a small window titled
"RefEdit" is displayed.
Cannot start Configuration Tool online.
(Cannot start in a web browser)
Unable to start Configuration Tool online.
(Source code is displayed.)
Check point
Is a removable drive or network drive specified at the
last time the file was opened or saved?
Are other Excel files opened in the same Excel as the
layout settings?
Are other Excel files opened in the same Excel as the
layout settings?
Are the permissions granted to the user logged on to
Windows sufficient?
Is the parental control (family safety) enabled for the
user logged on to Windows?
Have the security settings for Internet Explorer been
set?
Is the hard disk out of free space?
Is the memory or the system resources on the personal
computer sufficient?
Has .NET Framework4.5 been installed?
Is SmartScreen disabled in Windows 8, Windows 8.1,
and Windows 10?
Is the message "Application cannot be started. Contact
the application vendors" displayed?
Does a proxy server exist along the connection route?
Are temporary internet files of a web browser deleted?
Corrective action
• Reselect an existing drive on the personal computer.
• When opening other Excel files, start Excel from
Windows Start.
• Select the cell(s) and click the OK button.
• When opening other Excel files, start Excel from
Windows Start.
• Login with the user having a higher authority than the
"Standard user".
• Disable the parental control (family safety) for the user
logged on to Windows.
• Set the security settings for Internet Explorer to
"Medium" or lower. (MELSEC iQ-R High Speed
Data Logger Module User's Manual (Startup))
• Check the free space of the hard disk. (MELSEC
iQ-R High Speed Data Logger Module User's Manual
(Startup))
• Increase the necessary memory on the personal
computer. (MELSEC iQ-R High Speed Data
Logger Module User's Manual (Startup))
• Close other programs and restart Configuration Tool.
• Install .NET Framework4.5.
• Disable SmartScreen.
• Wait for a while and retry.
• Delete the cache used for online startup by executing
the following command with Windows command
prompt. (When the command is executed, all the
ClickOnce caches saved in the personal computer are
deleted.)
rmdir /S /Q %USERPROFILE%\AppData\Local\Apps\2.0
• Disable the proxy settings in a web browser.
(MELSEC iQ-R High Speed Data Logger Module
User's Manual (Startup))
• Delete temporary internet files, or reload the screen in
which the source code is displayed by pressing the
+ keys and retry online startup. (MELSEC
iQ-R High Speed Data Logger Module User's Manual
(Startup))
• Delete temporary internet files, or reload the screen in
which the source code is displayed by pressing the
+ keys and retry online startup. (MELSEC
iQ-R High Speed Data Logger Module User's Manual
(Startup))
4 TROUBLESHOOTING
4.3 Troubleshooting by Symptom
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