Cisco Catalyst 4500 Series System Message Manual
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Cisco Catalyst 4500 Series System Message Manual

Cisco ios system message guide ios release 12.2(37)sg
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Catalyst 4500 Series Switch Cisco IOS
System Message Guide
Cisco IOS Release 12.2(37)SG
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-13091-01

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Summary of Contents for Cisco Catalyst 4500 Series

  • Page 1 Catalyst 4500 Series Switch Cisco IOS System Message Guide Cisco IOS Release 12.2(37)SG Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-13091-01...
  • Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.;...

  • Page 3: Table Of Contents

    ACL Snooping Messages ARP Snooping Messages BUFFERMANAGER Messages CHASSIS Messages CHASSIS-2 CHASSIS-3 CHASSIS-4 2-12 COMMONHWACLMAN Messages 2-14 COMMONHWACLMAN-4 2-14 COMMONSTUBMAN Messages 2-15 C4K_COMMONSTUBMAN-4 2-15 C4K_COMMONSTUBMAN-7 2-16 DHCP SNOOPING Messages 2-16 Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...
  • Page 4 IDBMAN Messages 2-43 IDBMAN-3 2-43 IDBMAN-4 2-44 IDBMAN-6 2-45 IOSACLMAN Messages 2-45 IOSDIAGMAN Messages 2-45 IOSDHCPSNOOPMAN Messages 2-46 IOSIGMPSNOOPMAN Messages 2-46 IOSINTF Messages 2-47 IOSINTF-4 2-47 IOSINTF-5 2-47 IOSIPROUTEMAN Messages 2-50 Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...
  • Page 5 LINECARDMGMTPROTOCOL Messages 2-71 LOGGING REDIRECT Messages 2-71 LPIPMAN Messages 2-75 PKTPROCESSING Messages 2-75 PKTPROCESSING-3 2-75 PKTPROCESSING-4 2-76 PKTPROCESSING-5 2-78 PKTPROCESSING-7 2-78 PM Messages 2-78 PM-2 2-78 PM-3 2-79 PM-4 2-79 Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...
  • Page 6 2-100 SPANTREE-4 2-101 SPANTREE-5 2-101 SPANTREE-6 2-101 SPANTREE-7 2-102 SPANTREE_FAST 2-102 SPANTREE_VLAN_SW Messages 2-103 Supervisor Messages 2-103 STORM_CONTROL Messages 2-104 STORE Messages 2-104 SUPERVISOR Messages 2-105 SUPERVISOR-2 2-105 SUPERVISOR-3 2-105 Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...
  • Page 7 SYSMAN-3 2-125 SYSMAN-4 2-125 TRANSCEIVER Messages 2-125 UFAST_MCAST_SW Messages 2-127 UFAST-3 2-127 UFAST-4 2-127 VQPCLIENT Messages 2-128 VQPCLIENT-2 2-128 VQPCLIENT-3 2-129 VQPCLIENT-7 2-129 WATCHDOG Messages 2-130 N D E X Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...
  • Page 8 Contents Catalyst 4500 Series Switch Cisco IOS System Message Guide viii OL-13091-01...

  • Page 9: Preface

    Preface This preface describes who should read the Catalyst 4500 Series Switch Cisco IOS System Message Guide, how it is organized, and its document conventions. Audience This publication is designed for installers and users with a working knowledge of the Catalyst 4500 series switch system software.

  • Page 10: Software Documentation

    Preface Conventions Catalyst 4500 Series Regulatory Compliance and Safety Information (DOC-7813233=) http://www.cisco.com/en/US/products/hw/switches/ps4324/products_regulatory_ • approvals_and_compliance09186a00800d7676.html Installation notes for specific supervisor engines or for accessory hardware are available at: http://www.cisco.com/en/US/products/hw/switches/ps4324/prod_installation_ • guides_list.html Software Documentation The abilities of your switch and the modules supported depend greatly on the software you have installed.

  • Page 11: Obtaining Documentation, Obtaining Support, And Security Guidelines

    For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 12 Preface Obtaining Documentation, Obtaining Support, and Security Guidelines Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 13: Chapter 1 System Message Format

    C H A P T E R System Message Format This chapter describes the Cisco IOS system message structure and error message traceback report. This chapter contains the following sections: • Message Structure, page 1-1 Error Message Traceback Reports, page 1-5 •...

  • Page 14: Message Structure

    Layer 3 hardware forwarding LINECARDMGMTPROTOCOL Line Card Management Protocol LOGGING_REDIRECT Logging Redirect ISSU LPIPMAN LAN Port IP (LPIP) dynamic host policies PKTPROCESSING Packet processing Port manager PORTFANOUTASIC4X1000MAN Port fan-out ASIC 4x1000 management Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 15: Severity Level

    Table 1-2 lists the message severity levels. Table 1-2 Message Severity Levels Severity Level Description Emergency—System is unusable Alert—Immediate action required Critical—Critical condition Error—Error condition Warning—Warning condition Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 16: Mnemonic Code

    MSG is a mnemonic indicating that this is a message. It is always shown as MSG. • SLOT indicates the slot number of the card reporting the error. It is shown as SLOT followed by a • number (for example, SLOT5). Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 17: Error Message Traceback Reports

    -Process= "Exec", level= 0, pid= 17 -Traceback= 1A82 1AB4 6378 A072 1054 1860 The numbers that are printed in the message indicate which lines of code caused the message to occur. Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 18: Error Message Traceback Reports

    Chapter 1 System Message Format Error Message Traceback Reports Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 19: Chapter 2 Messages And Recovery Procedures

    C H A P T E R Messages and Recovery Procedures This chapter lists and describes the Cisco IOS system error messages by facility for the Catalyst 4500 series switch. Within each facility, the messages are listed by severity levels 0 to 7. The highest severity level is 0, and the lowest severity level is 7.

  • Page 20: Acl Messages

    Software resources are not available to setup hardware to redirect ARP packets to Explanation software. Dynamic ARP inspection will not work if this log message appears. Unconfigure other TCAM related features to reduce switch memory Recommended Action requirements and reconfigure the ACL. Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 21: Buffermanager Messages

    Try removing and reinserting the supervisor engine. If that doesn't work, try power cycling the switch. If the switch still fails to come online, this supervisor engine should be returned. Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 22: Chassis-2

    The mux buffer's serial EEPROM could not be read or has not been programmed. This Explanation may impact traffic. Please contact Cisco TAC to confirm that it is okay to continue using this mux Recommended Action buffer. Error Message C4K_CHASSIS-2-MUXBUFFERTYPENOTSUPPORTED: Mux Buffer in slot [dec] of unsupported type [dec] .
  • Page 23 MAC address corresponds to a front-panel port. Contact your technical support representative; you will likely have to return the Recommended Action module to Cisco to reprogram the serial EEPROM. Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...

  • Page 24: Chassis-3

    If this message reappears after you reinsert the module into the switch, the serial EEPROM might be bad. Contact your technical support representative; you will likely have to return the module to Cisco to reprogram or replace the serial EEPROM. Error Message C4K_CHASSIS-3-FANTRAYSEEPROMINVALID: Invalid fan tray seeprom data A failure occurred while reading the system fan tray serial EEPROM.
  • Page 25 All the inputs to a chassis must be at the same voltage. Mixed voltage inputs are not Explanation supported. Change the power supplied to the switch so that all inputs to the chassis are of Recommended Action the same type. Catalyst 4500 Series Switch Cisco IOS System Message Guide OL-13091-01...
  • Page 26 Please try using hw-mod module <module number> reset command and Recommended Action check if the problem occurs again. If it does, please contact Cisco technical support to get further assistance. Error Message C4K_SUPERVISOR-3-MUXMAYMISALIGN: Linecard Mux-buffers may mis-align to...
  • Page 27 4006 chassis, the power values default to the wattage of the weakest power supply. If you mix power supplies in a Catalyst 4500 series chassis, the switch will use the power supply in power supply bay 1 (PS1) and ignore the power supply in power supply bay 2 (PS2). We do not recommend mixing power supplies of different wattages.
  • Page 28 [char] failed: bad crc Explanation The checksum of the transceiver SEEPROM is not valid, indicating a bad or non-Cisco transceiver. Only Cisco-qualified transceivers are supported. Other transceivers will cause the associated port to show as faulty.
  • Page 29 CHASSIS Messages Error Message C4K_CHASSIS-3-TRANSCEIVERSERIALINTEGRITYCHECKFAILED: transceivers on ports [char] and [char] have duplicate serial numbers Only Cisco-qualified transceivers are supported. Other transceivers place the associated Explanation port in the faulty status. All transceivers must have a unique serial number. If this message appears you likely have a cloned transceiver SEEPROM.
  • Page 30 The module was reset to conserve power because the system had inadequate power Explanation available. The switch now has adequate power and is resuming normal operation. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-12 OL-13091-01...

  • Page 31: Chassis-4

    The transceiver was identified as an unsupported non-Cisco transceiver. Explanation Recommended Action If this transceiver was purchased from Cisco, contact Cisco TAC to get the transceiver replaced. Error Message C4K_CHASSIS-7-SYSTEMMEMORYINSTALLED: [dec] MB of system memory installed. Do 'show platform hardware sdram spd' for details.

  • Page 32: Commonhwaclman Messages

    ACLs have been configured. Hardware will forward the packets to the CPU for ACL processing. Detaching and reattaching ACLs or policies may help in some cases. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-14 OL-13091-01...

  • Page 33: Commonhwaclman-4

    ACL processing. Remove unnecessary ACLs from some interfaces. Recommended Action COMMONSTUBMAN Messages This section contains the Catalyst 4500 series ASIC-specific messages. C4K_COMMONSTUBMAN-4 Error Message C4K_COMMONSTUBMAN-4-DIAGSFAILED: [char] failed diagnostics An ASIC in slot [char] failed diagnostics.

  • Page 34: C4K_Commonstubman-7

    Recommended Action Please reduce resource consumption by disabling features, ports, or packets destined to software. If the condition persists, please call Cisco technical support. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-16...

  • Page 35: Dhcp_Snooping-4

    The version string was not found in the remote database. The checksum failed upon entry into the remote database. – Based on the reason for the error (listed above), take the appropriate action. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-17 OL-13091-01...
  • Page 36 DHCP snooping detected a DHCP packet rate-limit violation on the specified interface. Explanation The interface will be placed in the errdisable state. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-18 OL-13091-01...
  • Page 37 These unhandled DHCP packets will be dropped to prevent a denial of service attack. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-19 OL-13091-01...
  • Page 38 “\'BEGIN \' not found in remote database.” “\'END\' not found in remote database.” “Type string not found in remote database.” “Version string not found in remote database.” “Checksum failed on an entry in remote database.” Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-20 OL-13091-01...

  • Page 39: Dhcp_Snooping-5

    DHCP relay or server. The packet will be dropped. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-21 OL-13091-01...

  • Page 40: Dhcp_Snooping-6

    Error Message DHCP_SNOOPING-6-PARSE_FAILURE: Parsing failed for [dec] bindings. Explanation The database read operation failed for the stated number of bindings. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-22 OL-13091-01...

  • Page 41: Dot1X (802.1X) Messages

    If the restart fails, reload the device. Error Message DOT1X-4-UNKN_ERR: An unknown operational error occurred Explanation Due to an unexpected internal error 802.1X cannot operate. Reload the device. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-23 OL-13091-01...

  • Page 42: Dot1X-4

    Error Message DOT1X-5-ERR_INVALID_TUNNEL_MEDIUM_TYPE: Got an invalid value [char] for TUNNEL_MEDIUM_TYPE [char] The provided TUNNEL_MEDIUM_TYPE is either unsupported or invalid. Explanation Change the value to reflect the correct tunnel medium type. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-24 OL-13091-01...

  • Page 43: Dot1X-5

    (force_unauth) mode on a voice VLAN that uses the same VLAN as the access VLAN, which is not allowed. Change the voice VLAN or access VLAN on the interface, and retry the Recommended Action 802.1X operation. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-25 OL-13091-01...
  • Page 44 802.1X port control to auto or force-unauthorized (force_unauth) mode on a 802.1Q tunnel-enabled port, which is not allowed. Disable 802.1Q tunneling on the interface, and then enable 802.1X. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-26 OL-13091-01...
  • Page 45 Remote SPAN should not be enabled on a VLAN in which ports are configured with Explanation 802.1X enabled. Recommended Action Either disable remote SPAN configuration on the VLAN, or disable 802.1X on all the ports in this VLAN. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-27 OL-13091-01...

  • Page 46: Dtp Messages

    The system is unable to negotiate trunks because of a lack of memory. Explanation Reduce other system activity to ease memory demands. If necessary, upgrade Recommended Action to a larger memory configuration. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-28 OL-13091-01...

  • Page 47: Dtp-4

    Error Message DTP-5-TRUNKPORTON:Port [dec]/[chars] has become trunk Interface [dec] / [chars] is trunked. [dec] / [chars] is the module number/interface range. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-29 OL-13091-01...

  • Page 48: Ebm Messages

    This error occurs if you have created a large number of IGMP groups and there is insufficient memory to support additional Internet Group Management Protocol (IGMP) group entries. Recommended Action Either install additional memory, or reduce the number of IGMP groups. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-30 OL-13091-01...

  • Page 49: Ebm-3

    There is insufficient memory to support additional Layer 2 group entries corresponding Explanation to IP multicast groups. Install additional memory. If memory is unavailable, turn off Cisco Group Recommended Action Management Protocol (CGMP)/Internet Group Management Protocol (IGMP). Error Message C4K_EBM-3-CANTALLOCATEVLANHOSTENTRY:No vlan host table memory to add entry for addr %ea There is insufficient memory to support additional host addresses.

  • Page 50: Ec Messages

    Error Message EC-4-NOMEM:Not enough memory available for [char] The Port Aggregation Protocol or EtherChannel cannot obtain the memory it needs. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-32 OL-13091-01...

  • Page 51: Ec-4

    QoS policy that is attached to the port channel cannot support multiple DFC cards. Place the port in another port channel, or remove the QoS policy from the port Recommended Action channel. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-33 OL-13091-01...

  • Page 52: Ec-5

    PAgP is enabled on the Layer 3 interface, but the partner port does not have PAgP enabled. In this mode, the port is put in a suspended state. Enable PAgP on the remote side. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-34 OL-13091-01...
  • Page 53 Recommended Action Error Message EC-5-UNBUNDLE:Interface [char] left the port-channel [char] The interface fell off the bundle. Explanation Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-35 OL-13091-01...

  • Page 54: Flash Messages

    There was an error when trying to identify the X2 module type. Explanation Recommended Action Contact your technical support representative. You will probably need to replace the supervisor engine. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-36 OL-13091-01...

  • Page 55: Hwaclman Messages

    If this is a software error, the system has already corrected itself automatically Recommended Action and no action is required. If this is a hardware error, power cycle the switch. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-37 OL-13091-01...
  • Page 56 (The software and hardware path counts are provided for use by engineers in troubleshooting.) Recommended Action Detaching and attaching ACLs (and policies) again may solve the problem. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-38 OL-13091-01...

  • Page 57: Hwl2Man Messages

    There is a parity error in the spanning tree memory, which can indicate a transient Explanation hardware problem or a more permanent problem. If you see this message too often, reboot the switch. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-39 OL-13091-01...

  • Page 58: Hwnetflowman Messages

    The NetFlow Services Card sent a fatal interrupt call to the supervisor engine, which Explanation can crash the service card, the supervisor engine, and the entire switch. This condition is extremely rare. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-40 OL-13091-01...

  • Page 59: Hwnetflowman Messages

    NetFlow related hardware may have gone bad. Access to the hardware was disabled. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-41 OL-13091-01...

  • Page 60: Hwportman Messages

    The port stayed connected during switchover, but the device on the other end of the link Explanation lost synchronization and restarted autonegotiation. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-42 OL-13091-01...

  • Page 61: Idbman Messages

    Error Message IDBMAN-3-INVALIDPORT:[char]:trying to use invalid port number [dec] (Max [dec]) Software is using an invalid port number. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-43 OL-13091-01...

  • Page 62: Idbman-3

    Error Message IDBMAN-4-ACTIVEPORTSINAGGPORT:[char]([dec] / [dec]) has [dec] active ports Software has mistakenly removed an aggregate port with active ports. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-44 OL-13091-01...

  • Page 63: Idbman-4

    This is an informational message only. No action is required. Recommended Action IOSACLMAN Messages This section contains the Catalyst 4500 series Cisco IOS ACL management (IOSACLMAN) messages. Error Message C4K_IOSACLMAN-4-ACLTYPEMISMATCH: Acl RkiosSharedIos[char] was earlier attached as [char] Acl. Please unconfigure all its uses before using it as a [char]...

  • Page 64: Iosdhcpsnoopman Messages

    If the diagnostic test is required, consider upgrading to hardware that supports the test. IOSDHCPSNOOPMAN Messages This section contains the Catalyst 4500 series Cisco IOS DHCP Snooping Manager (IOSDHCPSNOOPMAN) messages. Error Message C4K_IOSDHCPSNOOPMAN-4-CANNOTADDNEWIPLIST: Cannot add new IP list for dhcp security on [char] and vlan [dec]...

  • Page 65: Iosintf Messages

    Chapter 2 Messages and Recovery Procedures IOSINTF Messages IOSINTF Messages This section contains the Catalyst 4500 series Cisco IOS interface operation (IOSINTF) messages. IOSINTF-4 Error Message C4K_IOSINTF-4-DYNAMICPOLICYMEMOVERFLOW: Dynamic policy memory exhausted - [char] policy for host %i on port [char] not fully applied.

  • Page 66: Iosintf Messages

    During hot-swapping operations a previously queued packet may be transmitted after a Explanation switching module is removed. This indicates such packets are being dropped. If this message appears without any hot swapping, please contact your Recommended Action technical support representative. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-48 OL-13091-01...
  • Page 67 If the problem persists, contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-49 OL-13091-01...

  • Page 68: Iosiprouteman Messages

    Reconfigure the network so that there are fewer hosts that are directly adjacent Recommended Action to the Catalyst 4500 series switch, and then clear and reload all of the routes (or reboot) so that the adjacent hosts that were being sent to the software get reloaded.

  • Page 69: Iosiprouteman-3

    IOSL2MAN Messages This section contains the Catalyst 4500 series Cisco IOS Layer 2 Manager (IOSL2MAN) message. Error Message C4K_IOSL2MAN-3-VLANCREATIONERROR:Unable to create new vlan [dec] Explanation The switch does not have sufficient memory to allocate new VLANs, so the new VLAN allocation failed.

  • Page 70: Iosl3Man Message

    Chapter 2 Messages and Recovery Procedures IOSL3MAN Message IOSL3MAN Message This section contains the Catalyst 4500 series Cisco IOS Layer 3 Manager (IOSL3MAN) message. Error Message C4K_IOSL3MAN-3-ACLFEATURECREATIONERROR: Unable to create acl feature entries for interface [char] The switch has run out of memory it uses for allocation of ACL feature entries, so new Explanation ACL feature entry allocation has failed.

  • Page 71: Iosmodportman-3

    Try removing and reinserting the module. If the problem persists, replace the Recommended Action module. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-53 OL-13091-01...

  • Page 72: Iosmodportman-4

    This is a warning message indicating that one or more fans or thermal sensors in the system fan tray have failed. Recommended Action Schedule a time to replace the fan tray soon. System performance should not be immediately affected. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-54 OL-13091-01...
  • Page 73 The IDPROM attributes of the NetFlow Services Cards installed on the active and the Explanation standby supervisor engines do not match. Verify that the NetFlow Services Card is correctly installed on both supervisor Recommended Action engines. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-55 OL-13091-01...
  • Page 74 Inspect the chassis and environment to determine the cause of the rise in Recommended Action temperature. Cool the system. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-56 OL-13091-01...
  • Page 75 Error Message C4K_IOSMODPORTMAN-6-FANTRAYINSERTEDDETAILED: Fan tray ([char] S/N: [char] Hw: [dec].[dec]) has been inserted Explanation The fan tray was inserted. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-57 OL-13091-01...

  • Page 76: Iosmodportman-6

    It was soft reset either because it does not have self power cycle capability or the switch is operating in SSO mode. Recommended Action Contact your technical support representative. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-58 OL-13091-01...
  • Page 77 Error Message C4K_IOSMODPORTMAN-6-TEMPOK: Chassis temperature is now ok - CurrentTemp: [dec]C, Threshold: [dec]C Explanation The chassis temperature is now normal. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-59 OL-13091-01...

  • Page 78: C4K_Iosredundancyman Messages

    Chapter 2 Messages and Recovery Procedures C4K_IOSREDUNDANCYMAN Messages C4K_IOSREDUNDANCYMAN Messages This section contains the Catalyst 4500 series Cisco IOS module Redundancy Manager (IOSREDUNDANCYMAN) messages. Error Message C4K_IOSREDUNDANCYMAN-3-CHECKPOINTMESSAGESENDFAILURE:RkiosCheckpointM an:Message send failure (client:[char]) Explanation There was an internal error when allocating resources for the checkpoint facility.

  • Page 79: Iossys-3

    The system cannot write the specified environment variable because the bootflash Explanation memory or NVRAM has insufficient memory. Recommended Action Clear the unnecessary environment variables by entering the clear platform environment variable unsupported command, and then reboot your switch. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-61 OL-13091-01...

  • Page 80: Iossys-4

    Chapter 2 Messages and Recovery Procedures IOSSYSMAN Messages IOSSYSMAN Messages This section contains the Catalyst 4500 series Cisco IOS System Manager (IOSSYSMAN) messages. IOSSYSMAN-0 Error Message C4K_IOSSYSMAN-0-FATALERRORCRASH:Forced crash due to: [char] The system is unusable due to software or hardware failures.

  • Page 81: Iprouteman Messages

    Boot the system into ROMMON mode. At the ROMMON prompt, enter the Recommended Action unset command to remove the unused environment variables to reclaim the space. IPROUTEMAN Messages This section contains the Catalyst 4500 series Cisco IOS IP Routing Manager (IPROUTEMAN) messages. IPROUTEMAN-3 Error Message C4K_IPROUTEMAN-3-CANTALLOCATEIPETHERADDRENTRY:IP Route Manager:No...

  • Page 82: Iprouteman-3

    Lo ad-balance entry for [object-info] A request to add a duplicate load-balance entry was detected. Explanation Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-64 OL-13091-01...
  • Page 83 CLI, it has failed to be set up in hardware. Therefore, the service group should be unconfigured before configuring it again. If the above does not help, please contact Cisco Technical Assistance for further troubleshooting and resolution of the problem.

  • Page 84: L2Man

    <rate> command. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-66 OL-13091-01...

  • Page 85: L3Hwforwarding Messages

    There is a parity error in forwarding memory. This error message could indicate a Explanation transient hardware problem or a more permanent problem. Recommended Action If you see this message multiple times, reboot the switch. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-67 OL-13091-01...

  • Page 86: L3Hwforwarding-3

    [object-info] us The switch has insufficient memory to process the access list for a route map. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-68 OL-13091-01...
  • Page 87 CLI, it has failed to be set up in hardware. Therefore, the service group should be unconfigured before configuring it again. If the above does not help, please contact Cisco Technical Assistance for further troubleshooting and resolution of the problem.

  • Page 88: L3Hwforwarding-4

    Reduce the Layer 3 forwarding hardware resource use, by reducing the number of routes loaded or by reducing the number of VLANs contained within the VRF. When the hardware requirements are reduced sufficiently, Cisco IOS software automatically reloads the VRF's routes into hardware. When this happens, the C4K_L3HWFORWARDING-6-SUCCEEDEDTOLOADVRFROUTINGTABLETOFWDCAM message appears.

  • Page 89: Linecardmgmtprotocol Messages

    Research and attempt to resolve the error using the Output Interpreter at https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support command to gather data that may helpidentify the nature of the error. Also perform a search of the Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-71 OL-13091-01...
  • Page 90 Output Interpreter at https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support command to gather data that may help identify the nature of the error. Also perform a search of the Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-72 OL-13091-01...
  • Page 91 Issue the show tech-support command to gather data that may help identify the nature of the error. Also perform a search of the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl . If you still require Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-73 OL-13091-01...
  • Page 92 Output Interpreter at https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support command to gather data that may help identify the nature of the error. Also perform a search of the Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-74 OL-13091-01...

  • Page 93: Lpipman Messages

    Transmit packets are probably stuck in a queue, so new packets cannot be queued. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-75 OL-13091-01...

  • Page 94: Pktprocessing-3

    This drop indicates that the packet was directed to a Hot Standby Routing Protocol (HSRP) router group MAC address. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-76 OL-13091-01...

  • Page 95: Pktprocessing-4

    If the switch is unable to recognize the ingress port from other information, the packet is dropped. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-77 OL-13091-01...

  • Page 96: Pm Messages

    The switch has insufficient memory for processing. Too many Layer 2 VLANs might have been configured in the system. Remove Layer 2 VLANs or other features from the system to reduce memory Recommended Action usage. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-78 OL-13091-01...

  • Page 97: Pm-2

    The Port Manager detected an invalid request. The first [char] is the invalid request, and Explanation the second [char] is the application making the request. Reset the VLAN assignments to remove the conflict. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-79 OL-13091-01...

  • Page 98: Pm-3

    Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-80 OL-13091-01...
  • Page 99 The Port Manager failed to allocate the requested VLAN. The VLAN might be used as Explanation an internal VLAN by other features. Recommended Action Reconfigure the feature to use another internal VLAN, or request another available VLAN. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-81 OL-13091-01...
  • Page 100 Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-82 OL-13091-01...
  • Page 101 Error Message PM-4-UNKNOWN_HOST_ACCESS: Invalid Host access value ([dec]) is received Explanation A n invalid host access value was sent to the host access table. Reconfigure the host access entry using the correct type. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-83 OL-13091-01...

  • Page 102: Portfanoutasic4X1000Man Messages

    The module ASIC diagnostics for [char] sent a loopback packet out port [dec], and it Explanation came back on another port [dec]. This condition is rare because the loopback is internal to the hardware. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-84 OL-13091-01...

  • Page 103: Portfanoutasic8X1000Hw Messages

    The module ASIC diagnostics for [char] sent a loopback packet out interface [dec] and Explanation it came back on another interface [dec]. This condition is unexpected because the loopback is internal to the hardware. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-85 OL-13091-01...

  • Page 104: Portfanoutasic8X1000Hw-3

    The module ASIC diagnostics for [char] sent the loopback packet out port [dec] and it Explanation came back on another interface [dec]. This condition is rare because the loopback is internal to the hardware. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-86 OL-13091-01...

  • Page 105: Portfanoutasic8X100Man-4

    In a catalyst 4500 switch, the default VTP configuration file is cat4000_flash:vlan.dat. Reset the standby supervisor and remove the VTP filename configuration by Recommended Action using the no vtp file command. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-87 OL-13091-01...

  • Page 106: Redundancy-1

    The active and standby supervisor engine software is different. In this condition, Explanation redundancy operations are not guaranteed. Configure the active and standby supervisor engines to use the same version of Recommended Action software. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-88 OL-13091-01...

  • Page 107: Redundancy-2

    The system detected an incompatible redundancy condition. The active supervisor Explanation engine is running Cisco IOS Release 12.2 or later releases and the standby supervisor engine is running Cisco IOS Release 12.1. The system will reset the standby supervisor engine.
  • Page 108 Check for existing ISSU sessions using the show issu session command, there Recommended Action should not be any open sessions during a reload of the standby supervisor engine. Contact a Cisco technical support representative if additional errors are seen after the standby supervisor engine restarts and initializes.

  • Page 109: Redundancy-3

    This message is logged for every third missed keepalive message. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-91 OL-13091-01...

  • Page 110: Redundancy-4

    This message is displayed on the redundant supervisor engine when it fails to Explanation communicate with the active supervisor engine. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-92 OL-13091-01...

  • Page 111: Redundancy-5

    This section contains the Calendar (S2W) messages. Error Message C4K_S2W-4-READCALENDARERR: Calendar read operation Failed The calendar read operation failed. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-93 OL-13091-01...

  • Page 112: Spd Messages

    There is a SDRAM SPD data checksum error, the data is invalid. Explanation Use the show platform spd sdram command for more details. If a DIMM Recommended Action module is bad, it needs to be returned to Cisco for replacement. Error Message C4K_SPD-3-SDRAMREADERROR: DIMM module [dec] Spd Read Error: [char] .

  • Page 113: Sff8472-2

    The SFF8472 floating-point subsystem encountered an internal software error. The Explanation error message contains text that can be used to help identify the cause of the problem. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-95 OL-13091-01...

  • Page 114: Spantree Messages

    Verify that the configuration of the native VLAN ID is consistent on the Recommended Action interfaces at each end of the 802.1Q trunk connection. When the configuration is consistent, spanning tree automatically unblocks the interfaces. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-96 OL-13091-01...

  • Page 115: Spantree Messages

    This feature is used to detect unidirectional links. Recommended Action Verify that this is the desired configuration for the listed interface. Correct it if this is not the desired configuration; otherwise, no further action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-97 OL-13091-01...
  • Page 116 If the error message reappears, copy the message exactly as it appears on the Recommended Action console or in the system log, contact your technical support representative, and provide the representative with the gathered information. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-98 OL-13091-01...
  • Page 117 The root guard inconsistency is cleared for the interface and then is taken out of the blocking state if appropriate. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-99 OL-13091-01...
  • Page 118 Recommended Action Use the spanning-tree mst pre-standard configuration command on all ports that are connected to switches running Cisco's pre-standard version of MST. Migrate all switches in the network to the IEEE standard MST version when it is possible. Catalyst 4500 Series Switch Cisco IOS System Message Guide...

  • Page 119: Spantree-3

    Error Message SPANTREE-6-PORT_STATE: Port [char] instance [dec] moving from [char] to [char] Explanation The spanning tree port changed to another state. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-101 OL-13091-01...

  • Page 120: Spantree_Fast

    The listed interface was selected as the new root port for the listed spanning tree Explanation instance. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-102 OL-13091-01...

  • Page 121: Spantree_Vlan_Sw Messages

    Recommended Action If the chassis has 3 slots, and you see this message, collect the output of the show idprom chassis command and call Cisco TAC. This chassis needs to be returned to Cisco. Error Message C4K_SUPERVISOR-3-SUPOCTALPHYMDIOREADERR:Failed to perform read operation on Octal Serdes at address [dec] for the register at address [dec] Unable to read the Octal Serdes on the supervisor engine.

  • Page 122: Storm_Control Messages

    This section contains the storage (STORE) message. Error Message C4K_STORE-2-OUTOFCHUNKS:Out of chunks of memory The system has insufficient memory. Explanation Reboot the switch. If this message reoccurs, add additional memory. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-104 OL-13091-01...

  • Page 123: Supervisor Messages

    If this message appears only once, this could be a transient error and no action Recommended Action is required. If this message appears repeatedly (once every 10 minutes), replace the system fan tray. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-105 OL-13091-01...

  • Page 124: Supervisor-2

    The serial-to-wire write operation to put the line card mux buffers in loopback failed. Explanation This might indicate problems with the line card mux buffers in the Catalyst 4500 series chassis. Power cycle the switch. If the serial EEPROM is still invalid, contact your Recommended Action technical support representative.
  • Page 125 The retimer on the active supervisor engine cannot be initialized. In a redundant system, Explanation you might see packets that are transmitted out the active supervisor engine’s nonactive uplink. Disconnect the second uplink on the active supervisor engine. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-107 OL-13091-01...
  • Page 126 [hex] reset due to a fatal Rx error An error occurred with the out-of-band management port on the supervisor engine. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-108 OL-13091-01...

  • Page 127: Supervisor-4

    The system lost contact with a trusted device and changed the trust state for the interface to untrusted. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-109 OL-13091-01...

  • Page 128: Sw_Dai Messages

    This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-110 OL-13091-01...

  • Page 129: Sw_Dai-6

    This is an informational message only. No action is required. Recommended Action SW-VLAN Messages This section contains the Switch VLAN Manager (SW-VLAN) messages. SW-VLAN-3 Error Message SW_VLAN-3-MALLOC_FAIL: Failed to allocate [dec] bytes Memory allocation failed. Explanation Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-111 OL-13091-01...

  • Page 130: Sw-Vlan-4

    Reset the standby supervisor engine using the redundancy reload peer Recommended Action command. If problems persist, contact a Cisco technical support representative. Error Message SW_VLAN-3-VLAN_DAT_CACHE_SIZE_EXCEED: Data exceeds allocated size. Offset: [dec]; data_size: [dec]; aloocated: [dec] The vlan.dat file is synchronized to the standby supervisor engine via one or more...
  • Page 131 [char]: value [dec] from function [char] The extended VLAN Manager received invalid data from an extended VLAN Explanation configuration database routine. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-113 OL-13091-01...
  • Page 132 Error Message SW_VLAN-4-IFS_FAILURE: VLAN manager encountered file operation error: call = [char] / file = [char] / code = [dec] ([char]) / bytes transferred = [dec] The VLAN Manager received an unexpected error return from a Cisco IOS file system Explanation call.

  • Page 133: Sw-Vlan-6

    VLAN software was able to interpret the file with no problems, but it will create files using the new format in the future. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-115 OL-13091-01...

  • Page 134: Switchingengineman Messages

    Error Message C4K_SWITCHINGENGINEMAN-3-BADLENGTH:Recived CPU packet with bad length Explanation The switch received a CPU packet that was either too long or too short. This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-116 OL-13091-01...

  • Page 135: Switchingengineman Messages

    This is an informational message only. No action is required. Recommended Action Error Message C4K_SWITCHINGENGINEMAN-3-PACKETENGINERESTARTED: An error happened in the Packet Engine logic The packet engine logic became unstable for unknown reasons. Explanation Reboot the switch. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-117 OL-13091-01...
  • Page 136 This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-118 OL-13091-01...
  • Page 137 If the switch is reloading too often due to this condition, you may need to check Recommended Action for environmental conditions such as RFI or other interference. It may also be necessary to replace the supervisor engine. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-119 OL-13091-01...
  • Page 138 An error in packet memory was detected. If this message persists, it might indicate a Explanation hardware problem. If this message persists, use the show diagnostics online command, contact Recommended Action your technical support representative, and provide the representative with the gathered information. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-120 OL-13091-01...

  • Page 139: Switchmanager Messages

    There is probably a software failure creating a communication problem between the active supervisor engine and the standby supervisor engine. SSO Redundancy mode cannot operate reliably when this condition occurs. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-121 OL-13091-01...

  • Page 140: Switchmanager-3

    Error Message C4K_SWITCHMANAGER-4-S2WERROR:Power control to port [char] bad. Possibly power is turned on. This is a communication error in PoE power management. Explanation This is an informational message only. No action is required. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-122 OL-13091-01...

  • Page 141: Switchmanager-4

    [object-info] Explanation The Cisco IOS flow uses 32-bit counters to store bytes per flow. The NetFlow Services Card engine uses 39-bit counters. When the switch reports a flow byte count that is greater than 32 bits, it stores the first 32 bits and logs a warning message.

  • Page 142: Swnetflowman-4

    Use the show diagnostics result module dec test tid detail command to Recommended Action isolate the problem. Reset the switch after you have resolved the supervisor engine failure. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-124 OL-13091-01...

  • Page 143: Sysman-2

    The TRANSCEIVER subsystem encountered an internal software error. The error Explanation message contains text that can be used to help identify the cause of the problem. Contact your technical support representative. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-125 OL-13091-01...

  • Page 144: Transceiver Messages

    Error Message C4K_TRANSCEIVERMAN-3-S2WERROR: S2w bus error while looking for changed transceivers on port [char]: [char] Internal communication error when reading transceiver control data. Explanation Remove and re-insert the transceiver. It may not be properly seated. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-126 OL-13091-01...

  • Page 145: Ufast_Mcast_Sw Messages

    UplinkFast packets are not transmitted on VLAN [dec] due to a lack of memory. Explanation Reduce other system activity to ease memory demands. Contact your technical Recommended Action support representative to determine whether you need to upgrade to a larger memory configuration. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-127 OL-13091-01...

  • Page 146: Vqpclient Messages

    Copy the message exactly as it appears on the console or in the system log, Recommended Action contact your technical support representative, and provide the representative with the gathered information. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-128 OL-13091-01...

  • Page 147: Vqpclient-2

    The system lost connectivity with the current VMPS and is changing to the next server Explanation in its list. Recommended Action This is an informational message only. No action is required. Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-129 OL-13091-01...

  • Page 148: Vqpclient-3

    Error Message C4K_WATCHDOG-3-CHILDFAILURE:Watchdog failure ([char]) - system may reset The job [char] was unscheduled and not started soon enough to start its watchdog timer. Explanation Determine what other activity is utilizing the supervisor engine. Recommended Action Catalyst 4500 Series Switch Cisco IOS System Message Guide 2-130 OL-13091-01...

  • Page 149: I N D E X

    IOS layer 2 management message 2-51 related IOS system messages 2-62 DTP messages 2-28, 2-29 IP routing messages 2-63 Dynamic Trunk Protocol messages See DTP messages Layer 3 hardware forwarding messages 2-67 Catalyst 4500 Series Switch Cisco IOS System Message Guide IN-1 OL-13091-01...
  • Page 150 VQP client messages 2-128 Quality of Service (QOS) message 2-87 Watchdog message 2-130 severity levels description table spanning tree fast convergence extensions message See SPANTREE-FAST message spanning tree protocol messages Catalyst 4500 Series Switch Cisco IOS System Message Guide IN-2 OL-13091-01...

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