Dell 1355 Color Laser User Manual page 500

Problem
The printer does not properly
transfer scan data to a
specified destination via the
Scan to E-mail or Scan to
Network feature.
Cannot scan using WIA on a
Windows Server 2003
computer.
Cannot scan using TWAIN
or WIA on a Windows Server
2008 or Windows Server
2008 R2 computer.
498
Troubleshooting
Action
Check if the following settings have been set correctly
on the Dell Printer Configuration Web Tool.
Scan to Network
Check the following settings under Address Book 
Server Address:
• Server Address
• Share Name
• Server Path
• Login Name
• Login Password
Scan to E-mail
Check the following setting under Address Book 
Fax/E-Mail:
• E-Mail Address
Enable WIA on the computer.
To enable WIA:
Click Start, point to Administrative Tools, and then
1
click Services.
Right-click Windows Image Acquisition (WIA), and
2
then click Start.
Install the Desktop Experience feature on the
computer.
To install Desktop Experience:
Click Start, point to Administrative Tools, and then
1
click Server Manager.
Under Features Summary, click Add Features.
2
Select the Desktop Experience check box, click Next,
3
and then click Install.
Restart the computer.
4