Troubleshooting Overview; Information About Troubleshooting Tools - Cisco SCE 1000 Installation And Configuration Manual

Troubleshooting Overview

Troubleshooting Overview
This section describes the troubleshooting methods used in this chapter and describes how the SCE 1000
platform is divided into subsystems for more efficient problem solving. If you are unable to easily solve
the problem, contact a customer service representative for assistance and further instructions. Provide
the representative with the following information:
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The following table shows the general troubleshooting strategy described in this chapter. Refer to this
table, as necessary, to follow the steps to isolate problems to a specific subsystem and resolve the
problem if possible.
Table 8-1
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
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Information About Troubleshooting Tools

There are two tools that will help you to successfully troubleshoot your SCE 1000 installation:
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Cisco SCE 1000 2xGBE Installation and Configuration Guide
8-2
Date you received the router
Chassis serial number
Type of software and release number
Brief description of the problem you are having
Brief explanation of the steps you have taken to isolate and resolve the problem
Maintenance agreement or warranty information
Troubleshooting Strategy for Startup Problems
Action
Turn power on. Go to Step 2
Power A/Power B LEDs on? Go to Step 3
Status LED red (failure)
Management interface
operational?
Link interfaces operational?
System startup successful
(all interfaces operating
normally).
Information About Troubleshooting Tools, page 8-2
Problem Solving Using a Subsystems Approach, page 8-6
CLI Commands for Troubleshooting
Checking the LEDs
Yes
Refer to Troubleshooting the
Firmware Package
Installation and go to Step 4.
Go to Step 5
Go to Step 6
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Chapter 8 Troubleshooting
No
Refer to Troubleshooting the
Power Subsystem, page 8-7
and go to Step 3.
Go to Step 4
Refer to Troubleshooting the
Management Subsystem,
page 8-9 and go to Step 5.
Refer to Troubleshooting the
Link Interface Subsystem,
page 8-11 and go to Step 6.
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