Generating A File For Technical Support - Cisco SCE 1000 Installation And Configuration Manual

Generating a File for Technical Support

How to View the Non-volatile Counter For the User-file-log Only
From the SCE 1000# prompt, type show logger device user-file-log nv-counters and press Enter.
Step 1
The user-file-log non-volatile log counter information appears, followed by the SCE 1000# prompt.
Generating a File for Technical Support
In order for technical support to be most effective, the user should provide them with the information
contained in the system logs. Use the logger get support-file command to generate a support file for the
use of Cisco technical support staff.
From the SCE 1000# prompt, type logger get support-file filename and press Enter.
Step 1
The support information file is created using the specified filename, and the SCE 1000# prompt appears.
This operation may take some time.
Cisco SCE 1000 2xGBE Installation and Configuration Guide
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Chapter 8 Troubleshooting
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