Contact Support - Honeywell PM23c User Manual

Chapter 5 – Troubleshoot the Printer

Contact Support

80
If you are having trouble using your printer and you cannot find
a solution in this user manual or from the Knowledge Base
(www.hsmknowledgebase.com) or Technical Support Portal
(www.hsmsupportportal.com), you can contact Customer Support.
For our latest contact information, go to
locations.
Before you call Customer Support, have this information ready:
• Printer serial number
• Printer configuration number
• Firmware type and version
• Printer command language
• Installed options
• Media settings
• Serial port settings
• Ethernet settings
To find this information, go to the printer Web page or print a test label.
PM23c, PM43, and PM43c Mid-Range Printer User Manual
www.honeywellaidc.com/