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Chapter 5 – Troubleshoot the Printer
92
RFID Problems and Possible Solutions (continued)
Problem
The RFID module is installed in
the printer, but "RFID" does not
appear in the menu.
None of the RFID commands
work.
Printing on regular media (not
RFID) is slow and halted in
between labels.
I am using an application to
write to RFID tags and the
printer is printing "VOID" labels.
I receive this message "No
RFID tag found."
When I send a TAGREAD or
TAGWRITE command, I get this
error message: "Tag format
error."
PM23c, PM43, and PM43c Mid-Range Printer User Manual
Possible Solution
The printer is not communicating
properly with the RFID hardware. For
help, contact your local Intermec
representative.
RFID is disabled. Enable RFID from the
web page or the Main Menu. Go to
Settings (Main Menu) or Configure
tab (web page) > System Settings >
Manage I/O.
RFID is enabled. Disable RFID from the
web page or the Main Menu.
• The printer may not recognize the
RFID media type. Restart the printer
or run the media or RFID calibration
wizard.
• You may need to modify the
TAGADJUST parameter.
• You may need to adjust the output
power (field strength) to the
antenna.
• Make sure you are using RFID
media.
• You may need to modify the
TAGADJUST parameter.
• The tag may be broken. Try printing
on a different label.
The TAGFORMAT defined for the
operation determines the number of
required parameters. You may need to
modify the TAGFORMAT. For help,
see the
Fingerprint Command
Reference
or the
IPL Command
Reference. For more information, see
the EPC Tag Data Standard (v1.1,
revision 1.27) available from the
EPCglobal website at
www.epcglobalinc.org.
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