Chapter 3 — Troubleshoot and Maintain the Printer
Contact Product Support
30
If you cannot find the answer to your problem in the
and Possible Solutions" on page
•
To find an answer to your question yourself, you can search the
database at www.hsmknowledgebase.com.
•
To ask an expert a question in the U.S.A. and Canada, call
1-800-782-4263.
•
To contact an expert outside the U.S.A. and Canada, go to
www.honeywellaidc.com
Before you call Product Support, make sure you have this information
ready:
•
Printer serial number
•
Printer configuration number
•
Firmware type and version
•
Printer command language
•
Serial port settings (if applicable)
•
Media settings
•
Ethernet settings (if applicable)
You can find all of this information on the printer web pages or on a test
label.
32, try one of these options:
> Contact.
PC42t Desktop Printer User Guide
"Printer Problems