Huawei E9000 Troubleshooting Manual page 38

Huawei Servers
Troubleshooting
For exporting the dump_support log file, the username is images, and the default
password is Huawei12#$.
Procedure
Step 1 On Web Tools, choose Switch > Download Support File, as shown in
Figure 4-2 Web Tools home page
Step 2 Select the directory for storing the log file, and click Start.
The log file download starts. If "Support file saved" is displayed in the Status area,
the log file has been successfully exported, See
Figure 4-3 Download Support File dialog box
Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
4 Collecting Information
Figure 4-3.
Figure 4-2.
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