Resetting Forgotten Passwords; Resetting Your Root Or Admin Password Via A Serial Connection; Resetting Findme Account Passwords - Cisco TelePresence Administrator's Manual

User accounts

Resetting forgotten passwords

You can reset any account password by logging in to the VCS as the default admin account or as any other
administrator account that has read-write access. If this is not possible you can reset the admin or root
password via a serial connection.
Resetting your root or admin password via a serial
connection
If you have forgotten the password for either the admin account or the root account, you can reset it using
the following procedure:
1. Connect a PC to the VCS using the serial cable as per the instructions in
Serial port / console access is always enabled for one minute following a restart, even if it is normally
disabled.
2. Restart the VCS.
3. Log in from the PC with the username pwrec. No password is required.
4. If the administrator account authentication source is set to Remote, you are given the option to change the
setting to Both; this will allow local administrator accounts to access the system.
5. Select the account (root or admin) whose password you want to change.
6. You will be prompted for a new password.
The pwrec account is only active for one minute following a restart. After that time you will have to restart the
system again to change the password.

Resetting FindMe account passwords

To change a password on behalf of a FindMe user without knowing their existing password (for example,
when a user forgets their password):
1. Go to the Edit FindMe account
for the account whose password you want to reset.
2. Enter the new password to be used when logging into this account into the New password and Confirm
password fields and click Save.
This procedure only applies if local FindMe account authentication is enabled. If
enabled, passwords are managed through your remote directory server instead.
Cisco VCS Administrator Guide (X8.1.1)
page (Users > FindMe accounts, then click
Resetting forgotten passwords
VCS Getting Started Guide.
View/Edit or the username)
remote authentication
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