Cisco TelePresence Administrator's Manual page 412

Reference material
ID Title
35009 TMS
Provisioning
Extension
services
communication
failure
35010 TMS
Provisioning
Extension
services data
import failure
35011 TMS
Provisioning
Extension
services data
import failure
35012 Failed to
connect to LDAP
server
35013 Unified
Communications
SSH tunnel
failure
35014 Unified
Communications
SSH tunnel
notification
failure
35015 Unified CM port
conflict
40001 Security alert
40002 Security alert
40003 Insecure
password in use
40004 Certificate-
based
authentication
required
40005 Insecure
password in use
Cisco VCS Administrator Guide (X8.1.1)
Description
The VCS is unable to communicate
with the TMS Provisioning
Extension services. Phone book
service failures can also occur if
TMS does not have any users
provisioned against this cluster.
An import from the TMS
Provisioning Extension services has
been canceled as it would cause
the VCS to exceed internal table
limits
One or more records imported from
the TMS Provisioning Extension
services have been dropped due to
unrecognized data format
Failed to connect to the LDAP
server for H.350 device
authentication
This system cannot communicate
with one or more remote hosts
This system cannot communicate
with one or more remote hosts
There is a port conflict on Unified
CM <name> between neighbor
zone <name> and Unified
Communications (both are using
port <number>)
No CRL distribution points have
been defined for automatic updates
Automatic updating of CRL files has
failed
The root user has the default
password set
Your system is recommended to
have client certificate-based security
set to Certificate-based
authentication when in advanced
account security mode
The admin user has the default
password set
Solution
Go to the TMS Provisioning
Extension service status page and
select the failed service to view
details about the problem
See the VCS Event Log for details,
then check the corresponding data
within TMS; you must perform a
synchronization after the data has
been corrected in TMS
See the VCS Event Log for details,
then check the corresponding data
within TMS; you must perform a
synchronization after the data has
been corrected in TMS
Ensure that your H.350 directory
service is correctly configured
Review the Event Log and check that
the traversal zone between the VCS
Control and the VCS Expressway is
active
Ensure that your firewall allows traffic
from the VCS Control ephemeral
ports to 2222 TCP on the VCS
Expressway
The same port on Unified CM cannot
be used for line side (Unified
Communications) and SIP trunk
traffic. Review the port configuration
on Unified CM and reconfigure the
<zone> if necessary
Check CRL configuration
If the problem persists, contact your
Cisco representative
View instructions on changing the
root password
Configure client certificate-based
security
Change the admin password
Alarms
Severity
Warning
Warning
full
Warning
full
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Warning
Error
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