For All Otp Databases - Cisco AIR-PCI340 Installation And Configuration Manual

Chapter 10 Troubleshooting

For All OTP Databases

Error Message Failed to change your PIN. Error code xxx. Run Software Token program
to fix it.
Error Message Invalid PIN. Please try again.
Error Message New PIN and Confirm New PIN do not match. Please try them again.
Error Message New PIN is invalid. Please try it again.
Error Message The old PIN you supplied is invalid. Please try it again.
Error Message Please check either Support Hardware Token or Support Software Token.
One of them must be selected.
Cisco Aironet 340, 350, and CB20A Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-07
Explanation Your attempt to change your PIN using the Change PIN screen failed due to a problem
with the software token program.
Recommended Action Run the software token program and then try to change your PIN again.
Explanation The PIN that you entered is invalid.
Re-enter your PIN.
Recommended Action
You entered different values in the New PIN and Confirm New PIN fields on the Change
Explanation
PIN screen. They must be identical.
Re-enter your new PIN in both fields.
Recommended Action
The PIN that you entered in the New PIN field on the Change PIN screen is invalid.
Explanation
Recommended Action Re-enter your new PIN.
Explanation The old PIN that you entered on the Change PIN screen is invalid.
Re-enter your old PIN.
Recommended Action
While the client adapter was being configured for PEAP authentication, the One Time
Explanation
Password option was selected on the Generic Token Card Properties screen, but neither the Support
Hardware Token nor the Support Software Token option was selected.
Check either the Support Hardware Token check box or the Support
Recommended Action
Software Token check box or both.
Error Messages
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