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Chapter 10
Troubleshooting
Error Message The user name and password entered are no longer valid and have failed
the LEAP authentication process. Please enter a new user name and password.
Error Message The user name entered is not valid or exceeds the maximum number of
characters (32) that LEAP supports.
PEAP Authentication Error Messages
This section lists error messages that may occur during PEAP authentication. The messages are divided
into six subsections based on the type of database that is used with PEAP. Use
locate the error messages for your database.
Table 10-5 Locating PEAP Authentication Error Messages
Error Message Category
All PEAP-supported databases
Windows NT or 2000 domain databases
All OTP databases
OTP databases using Secure Computing
SofToken version 1.3
OTP databases using Secure Computing
SofToken II version 2.0
OTP databases using RSA SecurID version 2.5
For All PEAP-Supported Databases
Error Message PEAP failed initialization. Please make sure that PEAP is installed
correctly and Trusted Root Certificate Authority certificate is installed
correctly.
Cisco Aironet 340, 350, and CB20A Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-07
Explanation
The username and password for your current profile have expired or are no longer valid;
therefore, your client adapter is unable to LEAP authenticate.
Recommended Action
When the LEAP login screen appears, enter your new username and password
and click OK. The client adapter should authenticate using your new credentials.
Explanation
The username that was entered is not valid or exceeds the maximum number of
characters supported by LEAP, which is 32.
Re-enter the username, making sure it contains fewer than 32 characters.
Recommended Action
Explanation
The PEAP authentication process failed during initialization, most likely because the
specified root certificate is missing from the system.
Recommended Action
Make sure that PEAP and the Trusted Root Certificate Authority certificate are
installed correctly.
Page Number
10-23
10-24
10-25
10-26
10-27
10-28
Error Messages
Table 10-5
to quickly
10-23
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Table of Contents
Troubleshooting
