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MX8000-3EX Installation and Operation Guide
LC
Sys
VFD Messages
Error
Error
✔
Line Fault
Restore
✔
LinePort
Deleted
✔
LinePort Added
✔
User Log In
✔
User Log Out
7.2
Unrecognized Reports
The MX8000–3EX provides an output to the printer when a report is received in an unrecognized reporting
format. This may happen in cases where the automation protocol selected does not match the reporting
format set for a client. Examples of a good report and unrecognized report are provided below:
Good Report
In the example below, a Contact ID report was
received and the MX8000–3EX is set for
ADEMCO 685 protocol.
[New] Opening-Cancel ID# 304 Group# 00
[New] Closing-Report ID# 004 Group# 00
[New] Opening-Report ID# 004 Group# 00
7.3
Troubleshooting Process
Before you call Technical Support you may be able to solve the problem yourself by following these
procedures.
1. Verify that a problem exists.
2. Check Fault Status.
This can be done by pressing the
Press the down arrow to view fault messages.
3. Check the manual for suggestions or solutions.
4. Check connections.
5. Isolate the problem. Remove other devices that may be interfering.
6. Try swapping devices to isolate the problem.
7. Try to replace the problematic device.
8. Document the failures and the steps used to resolve them.
7–4
Table 7–1: Error Messages (cont'd)
Printer Message
Line Fault Restore
Phone line voltage has been restored to
normal parameters.
LinePort Record
A line card has been deleted.
Deleted
LinePort Record
A line card has been added.
Added
User Log In: User #
A user has logged on to the receiver.
User Log Out: User
A user has logged off of the receiver.
#
LOG
. If the system fault LED is on, the display will read:
STATUS
#01-Installer
Log Out
[]
¯
<Press
for status>
Description
Unrecognized Report
In the example below, a Contact ID report was
received and the MX8000–3EX is set for SK9000
protocol which does not support Contact ID.
05/14/2002 11:00:51AM
Device #: 1-2 Format #: 0 Reference #: 119
No Data Received
What to Do
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Table of Contents
Troubleshooting
