Section 7 Troubleshooting; Error Messages; Table 7-1: Error Messages - Honeywell ADEMCO MX8000 Installation And Operation Manual

Section 7 Troubleshooting

This section contains a list of possible error messages and a troubleshooting process for each.
7.1

Error Messages

Table 7–1 lists the error messages that are displayed on the VFD of the receiver as well as the message sent
to the printer. There are two types of error messages that are displayed and printed, line card
communication errors, and system event errors. Line card communication errors relate specifically to how
the receiver communicated to an incoming call. System event errors relate specifically to the system and the
performance of its peripheral devices such as the automation software, printers, etc. In Table 7–1, heading
"LC Error" indicates that the error message was a line card communication error and "SYS Error" indicates
any system event related error messages.
LC Sys
VFD Messages
Error Error
✔
No Data
Received
✔
0 Length Block
✔
No Ack
✔
Time Out
✔
Corrupted Data
✔
Illegal Specifier
✔
Undefined
Event
✔
Unsupported
Event
✔
Unsupported
Format
✔
Communication
Error
✔
Possible
Incomplete
✔
System Power
Up
Table 7–1: Error Messages
Printer Message
No Data Received On an incoming call no data was sent to the
receiver after the receiver gave its
handshake tones.
0 Length Blk One of the message blocks received
contained no data.
No Ack Receiver was unable to acknowledge the
call.
Time Out The incoming call timed out and the phone
line was released.
Corrupted Data Bad or corrupted data was sent to the
receiver.
Illegal Specifier An error occurred in the look-up table for
this call message.
Undefined Event The panel communicating to the receiver
sent an event code that the receiver does
not recognize.
Unsupported Event The panel communicating to the receiver
sent an event code that the receiver
recognized but does not support.
Unsupported Fmt The calling panel communicated in a format
not supported by the receiver.
Communication There was a communication error between
Error, Panel the panel and the receiver and the receiver
Requested Re-send asked the panel to re-send the message.
Possible Incomplete The receiver missed information in the call
Call sequence.
System Power Up Indicated that the receiver powered up.
Description What to Do
Usually a wrong
number.
Possibly a call with
caller ID information
but no data from a
control panel.
Check the line card
setup and retest the
panel.
1. Retest Panel.
2. Replace panel.
3. Replace line card.
Call Technical
Support.
Program the panel to
a different reporting
format.
If it continues test the
panel.
Retest the panel.
Check the connection
of that device on the
SBUS. If connection
OK replace SBUS
device (line cards
and touchpads).
7–1