Motorola DIMETRA MTS 2 Installation, Configuration And Basic Service Manual page 5

The EMEA Systems Support Centre provides a remote Technical Support Service to help customers resolve
technical issues and quickly restore networks and systems. This team of highly skilled professionals is available to
cutomers with current service agreements in place that include the Technical Support Service. The ESSC
technical experts may be accessed through the EMEA Integrated Call Center either electronically or using the
telephone numbers listed below. If you are unsure as to whether or not your current service agreement entitles you
to benefit from this service, or if you would like more information about the Technical Support Service, please
contact your local customer support or account manager for further information.
Contact details:
E-mail: ESSC@motorola.com
List of Telephone numbers:
Country
AUSTRIA
DENMARK
FRANCE
GERMANY
ITALY
LITHUANIA
NETHERLANDS
NORWAY
PORTUGAL
SAUDI ARABIA
SOUTH AFRICA
SPAIN
RUSSIA
UNITED KINGDOM 01256 484448
It is recommended that access from any other country uses +44 1256 484448
The European Systems Component Centre provides a repair service for infrastructure equipment. Customers
requiring repair service should contact the Customer Information Desk to obtain a Return Material Authorisation
number. The equipment should then be shipped to the following address unless advised otherwise.
Motorola GmbH, European Systems Component Centre, Am Borsigturm 130,13507 Berlin, Germany
Contact details:
E-Mail: ESCC.admin@motorola.com
Telephone: +49 (0) 30 66861555
Telefax: +49 (0) 30 66861426
Monday - Friday 08:00 am to 06:00 pm (CET)
Request for help in identification of non-referenced spare parts should be directed to the Customer Care
Organization of Motorola's local area representation. Orders for replacement parts, kits and assemblies should be
placed directly on Motorola's local distribution organization or via the Extranet site Motorola Online at
https://emeaonline.motorola.com.
Service Information
EMEA Systems Support Centre (ESSC)
In Country Number to Dial
01206091087
043682114
0157323434
06950070204
0291483230
880 030 828
0202061404
24159815
0217616160
800 844 5345
0800981900 (EICC)
0912754787
810 800 228 41044 ( Alternative 810 800 120 1011)
European Systems Component Centre (ESCC)
Parts Identification and Ordering