Mitsubishi Electric MELIPC MI5000 Series User Manual page 219

Inter OS event was not reported
Check the following items.
Check item
Are multiple user programs waiting for an inter-OS event?
Was a shutdown performed using MELIPC shutdown or the Start menu using
a Windows screen operation in the Windows part?
Was an inter OS event reported when the Windows part was starting?
Was a forced-restart of the Windows part performed?
The display is not showing windows
Check item
Is the DisplayPort cable connected correctly?
Is the DisplayPort cable broken?
Is the display broken?
The mouse or keyboard do not operate
Check item
Does the mouse cursor move?
Does the keyboard react?
Is input from the keyboard possible?
Are any USB3.0 devices being used?
Unable to access the CFast card
Check item
Is a CFast card inserted?
Has the CFast card been removed from the CFast card slot while the product
power is ON?
Has the CFast card been inserted into the CFast card slot while the product
power is ON?
Has the CFast card been formatted?
Corrective action
Stop unnecessary user programs.
Perform inter OS event notifications for the number of user programs waiting
for an inter OS event.
• Turn the power supply of this product OFF to ON or reset this product, and
then perform a forced restart of the Windows part.
• Report the inter OS event again after this product starts, and the VxWorks
part and Windows part are running.
• Revise the user programs so that an inter OS event is not reported until the
Windows part is running.
• Report the inter OS event to the Windows part again.
Report the inter OS event to the Windows part again.
Corrective action
Correctly connect the DisplayPort cable.
Replace the DisplayPort cable.
Replace the display to a new one.
Corrective action
• Wait, then try the operation again.
• Check that a mouse is connected to a USB port.
• Connect a mouse that has once been connected to the USB port. If it does
not work, then replace the mouse.
• Wait, then try the operation again.
• Check that the keyboard is connected to a USB port.
• Connect a keyboard that has once been connected to the USB port. If it
does not work, then replace the keyboard.
Connect a keyboard that has once been connected to the USB port. If it does
not work, then replace the keyboard.
Connect to a USB port supporting USB3.0.
Corrective action
Turn the product power OFF, and insert the CFast card into the CFast card
slot.
Power OFF, then power ON the product.
Format the CFast card using the Windows part.
Appendix 1 Troubleshooting by Symptom
A
APPX
217