Sending Incident Reports Manually; Viewing Incident Reports - Cisco TelePresence Administrator's Manual
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2. Set the Incident reports sending mode to On.
3. Specify the Incident reports URL of the web service to which any error reports are to be sent.
Note that if the Incident reports sending mode is Off, incidents will not be sent to any URL but they will
still be saved locally and can be
Sending incident reports manually
Please read the
privacy-protected personal data caution
manually to Cisco.
To send an incident report manually to Cisco customer support:
1. Go to the
Incident view
2. Click on the incident you want to send. You will be taken to the
3. Scroll down to the bottom of the page and click Download incident report. You will be given the option to
save the file.
4. Save the file in a location from where it can be forwarded to Cisco customer support.
Removing sensitive information from a report
The details in the downloaded incident report are Base64-encoded, so you will not be able to meaningfully
view or edit the information within the file.
If you need to edit the report before sending it to Cisco (for example, if you need to remove any potentially
sensitive information) you must copy and paste the information from the
and edit the information in that file before sending it to Cisco.
Viewing incident reports
The
Incident view
page
(Maintenance > Diagnostics > Incident reporting >
incident reports that have occurred since the VCS was last upgraded. A report is generated for each incident,
and the information contained in these reports can then be used by Cisco customer support to diagnose the
cause of the failures.
For each report the following information is shown:
Field
Description
Time
The date and time when the incident occurred.
Version The VCS software version running when the incident occurred.
Build
The internal build number of the VCS software version running when the incident occurred.
State
The current state of the incident:
Pending: indicates that the incident has been saved locally but not sent.
Sent: indicates that details of the incident have been sent to the URL specified in the
configuration
page.
Cisco VCS Administrator Guide (X7.1)
viewed
from the
Incident view
page
(Maintenance > Diagnostics > Incident reporting >
page.
before you decide whether to send an incident report
Incident detail
Incident detail
View) shows a list of all
Maintenance
View).
page.
page into a text file,
Incident reporting
Page 292 of 479
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