Enabling Call Features; Enabling Anonymous Call And Caller Id Blocking Services; Enabling Acd Service; Enabling Call Back Service - Cisco 521SG - Unified IP Phone VoIP Administration Manual

Customizing Standard Features

Enabling Call Features

Enabling Call Features
STEP 1
STEP 2
STEP 3
STEP 4
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide
This section describes how to enable and disable call features on the phone.

Enabling Anonymous Call and Caller ID Blocking Services

To enable Anonymous Call and Caller ID Blocking navigate to Admin Login >
advanced > Voice > User. Under Supplementary Services under the type of call
blocking, choose yes to enable or no to disable:
Block ANC Serv—Blocks anonymous calls.
•
Block CID Serv—Blocks outbound caller ID.
•

Enabling ACD Service

Typically used for call centers, Automatic Call Distribution (ACD) handles incoming
calls and manages them based on a database of instructions. You can enable this
with the SIP B parameter (
To enable ACD
Click Admin Login > advanced > Voice > User.
Under Supplementary Services from the ACD Login Serv list, choose yes to
enable. (Defaults to no (disabled).)
In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6
(depending on your phone model). Defaults to 1.
Click Submit All Changes.

Enabling Call Back Service

Call back forces the phone to repeatedly try a number that received a busy
response. The busy number is tried until the call goes through and the target
phone rings.
To enable call back service, navigate to Admin Login > advanced > Voice >
Phone. Under Supplementary Services in the Call Back Serv field, choose yes to
enable.
"Configuring SIP" section on page 102
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