Cisco 521SG - Unified IP Phone VoIP Administration Manual page 62

Customizing Standard Features
Customizing Phone Softkeys
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide
The table below lists each softkey and the phone state under which the softkey
displays. You can have a maximum of 16 softkeys for each call state field.
Keyword Key Label
acd_login Login
acd_logout Logout
alpha Alpha
answer Answer
avail Avail
barge Barge
bxfer BlindXfer/
bxfer
cancel Cancel
cfwd Forward
chkcfwd Clr Fwd/-
cfwd
chkdnd Clr DND/-
dnd
Definition
Logs user in to Automatic Call
Distribution (ACD).
Logs user out of ACD.
Enter alphabetic characters in a
data entry field.
Answers an incoming call.
Denotes that a user who is
logged in to an ACD server has
set his status as available.
Allows another user to interrupt
a shared call.
Performs a blind call transfer
(transfers a call without
speaking to the party to whom
the call is transferred). Requires
that Blind Xfer Serv is enabled.
Cancels a call (for example,
when conferencing a call and
the second party is not
answering).
Forwards all calls to a specified
number.
Deactivates call forwarding.
Deactivates Do Not Disturb.
3
Available Phone
States
Idle
Idle
Off-Hook, Dialing
Input
Ringing
Idle
Shared-Active,
Shared-Held
Connected,
Connected
Dialing Input
Idle, Off-Hook,
Hold, Shared-
Active, Shared-
Held
Idle
Idle
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