Enabling Service Announcements; Customizing Phone Softkeys - Cisco 521SG - Unified IP Phone VoIP Administration Manual

Customizing Standard Features

Customizing Phone Softkeys

Customizing Phone Softkeys
STEP 1
STEP 2
STEP 3
NOTE
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide

Enabling Service Announcements

Service Announcements allows a user to send announcement requests to a
customer-supplied announcement server. (Not applicable to the Cisco WIP310.)
To configure Service Announcements, navigate to Admin Login > advanced >
Voice > Phone. Under Supplementary Services, in the Service Annc Serv list,
choose yes to enable.
You can customize the softkeys displayed on the phone. The default softkeys
(when the phone is in an idle state) are Redial, Directory, Call Forward, and Do Not
Disturb. Other softkeys are available during specific call states (for example, if a
call is on hold, the Resume softkey displays).
This feature is not available on the IP phones that are using SPCP.
To program softkeys:
Click Admin Login > advanced > Voice > Phone.
(Cisco SPA525G or Cisco SPA525G2 only) Under Programmable Softkey Enable,
choose yes to enable.
Edit the softkeys depending on the call state that you want the softkey to display.
Refer to the table for information about softkeys.
In the Programmable Softkeys section, each phone state is displayed and the
softkeys that are available to display during that state are listed. Each softkey is
separated by a semicolon. Softkeys are shown in the format:
softkeyname|[position]
where softkeyname is the name of the key and
displayed on the IP phone screen. Positions are numbered, with position one
displayed on the lower left of the IP phone screen, followed by positions two
through four. Additional positions are accessed by pressing the right arrow key on
the phone. If no position is given for a softkey, the key will float and appears in the
first available empty position on the IP phone screen.
On a Cisco SPA525G or Cisco SPA525G2 in the Off Hook state, the More softkey
is fixed in position 4 and cannot be changed.
position is where the key is
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