Cisco SPA525G User Manual
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Cisco SPA525G User Manual

Cisco SPA525G User Manual

Unified communications manager express for the small business pro
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USER GUIDE
Cisco Small Business Pro
Cisco Unified Communications Manager Express for the
Cisco Small Business Pro IP Phone SPA525G (SPCP)

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Summary of Contents for Cisco SPA525G

  • Page 1 USER GUIDE Cisco Small Business Pro Cisco Unified Communications Manager Express for the Cisco Small Business Pro IP Phone SPA525G (SPCP)
  • Page 2 Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork...

  • Page 3: Table Of Contents

    Contents Chapter 1: Getting Started Overview of the Cisco SPA525G IP Phone Caring for Your Phone Understanding Your Phone’s Lines and Buttons Phone Components Softkey Buttons Using the Keypad and Buttons with Menus Using Keypad Shortcuts Using the Navigation Button...
  • Page 4 Saving a Call History List Number to Your Directory Accessing Voicemail Chapter 4: Using Advanced Phone Features Playing MP3 Files on Your Phone Creating the Playlist Playing Songs Customizing Your LCD Screen Changing the LCD Screen Contrast SPA525G (SPCP) User Guide...
  • Page 5 Chapter 5: Using the Web Interface Logging in to the Web Interface Configuring Speed Dials and Fast Dials Changing Your Password and PIN Setting Up Voice Mail Notifications Appendix A: Where to Go From Here Related Documentation SPA525G (SPCP) User Guide...
  • Page 6 This guide describes the concepts and tasks necessary to use and configure your Cisco SPA525G IP Phone. The SPA525G features vary, depending on the type of call control system that you NOTE are using. This document describes using the SPA525G with a SCCP phone system, such as the Cisco Unified Communications 500 Series.
  • Page 7 By default, the Find tool is available at the right end of the Acrobat toolbar. If the NOTE Find tool does not appear, choose Edit > Find. Optionally, click the arrow next to the Find text box to refine your search by STEP 2 choosing special options such as Whole Words Only. SPA525G (SPCP) User Guide...
  • Page 8 From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click OK. c. If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want. d. Click Search. SPA525G (SPCP) User Guide...
  • Page 9 When the Results appear, click + to open a folder, and then click any link to open STEP 4 the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. SPA525G (SPCP) User Guide...

  • Page 10: Chapter 1: Getting Started

    Getting Started This chapter provides an overview of your SPA525G IP phone. contains the following sections: • Overview of the Cisco SPA525G IP Phone, page 8 • Understanding Your Phone’s Lines and Buttons, page10 • Using the Keypad and Buttons with Menus, page15 •...

  • Page 11: Caring For Your Phone

    Either connect your phone to an Ethernet switch that provides Power over Ethernet (PoE), or use a separate power adapter (PA-100). The SPA525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features: •...

  • Page 12: Understanding Your Phone's Lines And Buttons

    Understanding Your Phone’s Lines and Buttons Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 SPA525G Phone Components Table 1 IP Phone Components Phone Feature Description Handset Pick up to answer or place calls.
  • Page 13 Volume button Press + to increase the volume and press - to lower the volume of the handset, headset, speaker (when the handset is off hook), or ringer (when the handset is on hook). SPA525G (SPCP) User Guide...

  • Page 14: Softkey Buttons

    Softkey Buttons The four softkey buttons have different functions depending on the phone screen or menu that is shown. The following table shows the SPA525G softkey buttons that are available (in alphabetical order). The availability of buttons depends on your phone system setup. Some buttons NOTE may not be available on your phone.
  • Page 15 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 SPA525G Softkey Buttons Button Function Connect Connects to the selected item (for example, to the wireless network or Bluetooth device). delChar Deletes the last number or letter. Delete Deletes an entire item (for example, a number from the Call History list).
  • Page 16 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 SPA525G Softkey Buttons Button Function Confirms a selection. Option Displays a sub-menu of tasks for the current screen. Park Parks a call at a designated “park” number. The call is active until you press Park to unpark it, or the caller disconnects.

  • Page 17: Using The Keypad And Buttons With Menus

    (for M); press 2 and then pause (for A), press 7 three times rapidly (for r), then press 9 three times rapidly (for y). Available characters are shown in the following table: Character Set 1 / : \ , ! ; $ ^ | abc2ABC SPA525G (SPCP) User Guide...

  • Page 18: Using Phone Hardware And Accessories

    Speaker button (the handset can be either on or off hook). Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites: http://www.plantronics.com http://www.jabra.com SPA525G (SPCP) User Guide...
  • Page 19 SPA IP Phone. • For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone, as shown in the following illustration: SPA525G (SPCP) User Guide...
  • Page 20 Scroll to Connect Automatically and press the Right Arrow key to turn to STEP 5 Press Connect. The profile screen displays and a check mark appears next to the STEP 6 headset if the connection was successful. SPA525G (SPCP) User Guide...

  • Page 21: Switching Between The Handset, Headset, And Speakerphone

    To switch from the speakerphone to a headset, press the Headset button. To switch from the speakerphone to the handset, pick up the handset. To switch from the headset to the speakerphone, press the Speakerphone button. SPA525G (SPCP) User Guide...

  • Page 22: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install and connect your Cisco SPA525G IP Phone. It contains the following sections: • Before You Begin, page 20 • Connecting the Handset, page 21 • (Optional) Attaching the Desk Stand, page 23 •...

  • Page 23: Connecting The Handset

    This port is labeled #6 on the Cisco SPA525G IP Phone Connections graphic. Insert the short end of the handset cord into the jack at the bottom of the handset STEP 2 (not shown). Figure 2 Cisco SPA525G IP Phone Connections SPA525G (SPCP) User Guide...
  • Page 24 Phone cord slot. Insert one end of the phone cord into this slot and the other into the jack at the bottom of the phone handset. USB port. For use with an external USB memory device (optional). numbered SPA525G (SPCP) User Guide...

  • Page 25: (Optional) Attaching The Desk Stand

    Line up the tabs on the desk stand with the slots on the back of the phone. STEP 1 Slide the bottom tabs into the slots STEP 2 Lightly press down on the top of the desk stand. It should easily slide into the top STEP 3 slots. Do not force. SPA525G (SPCP) User Guide...

  • Page 26: (Optional) Mounting The Phone To The Wall

    (Optional) Mounting the Phone to the Wall (Optional) Mounting the Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 3 MB100 Wall Mount Kit SPA525G (SPCP) User Guide...
  • Page 27 Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation. Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 3 Plug in the Ethernet and power cables. STEP 4 SPA525G (SPCP) User Guide...

  • Page 28: Reverse The Handset Retention Tab

    Push the latch in. STEP 1 Slide the retention tab up until it detaches from the phone. STEP 2 SPA525G (SPCP) User Guide...

  • Page 29: Connecting Your Phone's Power

    See Figure 2 on page 21, item #2. NOTE: The SPA525G does not ship with a power supply. If you are not using Power over Ethernet (PoE), you must order the PA-100 power supply separately from Cisco.

  • Page 30: Connecting Your Phone To The Computer Network

    The PC port is not supported in wireless operation. The PC port is only supported NOTE in a wired operation. The Cisco SPA 525G phone supports a direct connection to the wireless network. Before setting up the wireless network, you need to know the wireless security type for your router.
  • Page 31 • WPA—Wi-Fi Protected Access. The SPA525G supports WPA PSK, WPA2 PSK, WPA Enterprise, and WPA2 Enterprise. With this type of security, you will at the very minimum be required to enter a password on the phone. The phone then authenticates with your router to provide a secure connection.
  • Page 32 Connecting Your Phone to the Computer Network The following example shows WEP information for a Linksys WRV200 router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later. SPA525G (SPCP) User Guide...
  • Page 33 Connecting Your Phone to the Computer Network The following example shows WPA information for a Linksys WRT160N router: To set up the SPA525G wireless connection: If you have plugged in an Ethernet cable to connect the phone to the wired STEP 1 network, remove it and reboot the phone.
  • Page 34 See Manually Adding a Wireless Profile on the SPA525G, page • Wi-Fi Protected Setup—If your wireless router supports Wi-Fi Protected Setup, use this method to set up your wireless connection. See...
  • Page 35 Enter the PIN into the field that allows you to setup wireless devices using a PIN. Save your changes. g. On the SPA525G, with PIN Configuration highlighted, press the Select button. To add the connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working.
  • Page 36 WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys. • WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key. SPA525G (SPCP) User Guide...
  • Page 37 After creating a wireless profile, in the Profile screen, press the Right Arrow key STEP 4 under Security Mode to set the security options (WPA Enterprise or WPA2 Enterprise). Scroll to Root Certificate and press the Right Arrow key. All files in the “ca” folder STEP 5 are displayed. SPA525G (SPCP) User Guide...

  • Page 38: Verifying Phone Startup

    Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash. After the sequence, which should take about five seconds, the phone will display the standard menu for the phone.

  • Page 39: Chapter 3: Using Basic Phone Functions

    Using Basic Phone Functions This chapter describes how to use the basic functions of your SPA525G IP phone. It includes the following sections: • Placing or Answering a Call, page 38 • Adjusting Call Volume and Muting, page 39 •...

  • Page 40: Placing Or Answering A Call

    Up Arrow key or the Down Arrow key and then press the Resume softkey. • To place a new call while another call is active on the same line, press the Hold button, and then press New Call and enter the number. SPA525G (SPCP) User Guide...

  • Page 41: Adjusting Call Volume And Muting

    If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless). • Press EndCall to hang up one call, and preserve another call on the same line. If necessary, remove the call from hold first. SPA525G (SPCP) User Guide...

  • Page 42: Transferring Calls

    To answer the new call on the same line, use the following method: Use the navigation button to select the call. STEP 1 Press Answer to answer the call. The call on the other line is automatically put on STEP 2 hold. SPA525G (SPCP) User Guide...

  • Page 43: Recording A Live Call

    Scroll to Missed Calls and press the Select button. You can do one of the following STEP 3 tasks: • Press Dial to dial the number that called you. • Press EditDial to edit the number before calling it, and then press Dial. SPA525G (SPCP) User Guide...

  • Page 44: Forwarding Calls

    OR press a speed dial button to forward calls to a programmed speed dial number. Press EndCall to save your settings. STEP 3 When you are ready to cancel call forwarding, press CFwdAll. STEP 4 SPA525G (SPCP) User Guide...

  • Page 45: Setting Do Not Disturb

    To pick up a call ringing at an extension in your group: Press GPickUp. The phone displays any extensions in the group that have ringing STEP 1 calls. Choose the call you want to pick up and press Dial. STEP 2 SPA525G (SPCP) User Guide...

  • Page 46: Parking A Call

    Press the Confrn button again. All three parties are connected in the conference STEP 3 call. When you hang up, the other two parties are disconnected. To keep the other parties in a call, but disconnect yourself from the call, press Join (if available on your phone system). SPA525G (SPCP) User Guide...

  • Page 47: Using The Phone Directories

    Using Basic Phone Functions Using the Phone Directories Using the Phone Directories The SPA525G IP phone provides several different types of phone directories, depending on the phone model and what the system administrator has set up for the company. In general, the phones provide the following types of directories: •...
  • Page 48 To copy a contact: In the Personal Address Book screen, scroll to highlight a contact. STEP 1 Press Option and select Copy. STEP 2 Press Option again and select Paste. STEP 3 SPA525G (SPCP) User Guide...
  • Page 49 Press the center Select button to choose the contact and edit the numbers in the entry. Use the delChar key to delete numbers individually, or press Option and choose Clear to delete all numbers and start over. • Press Save when finished. SPA525G (SPCP) User Guide...

  • Page 50: Using The Corporate Directory

    Missed Calls—Shows the last 60 missed calls. • Received Calls—Shows the caller ID of the last 60 answered calls. • Placed Calls—Shows all calls placed from the phone. Press the Select button to view the list. STEP 4 SPA525G (SPCP) User Guide...

  • Page 51: Deleting A Call History List

    If the call was from a long distance number, you may have to edit the call before NOTE dialing it. Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number. SPA525G (SPCP) User Guide...

  • Page 52: Deleting An Entry From The Call History Lists

    Accessing Voicemail To access voicemail, press the Messages button on your phone. Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. SPA525G (SPCP) User Guide...

  • Page 53: Chapter 4: Using Advanced Phone Features

    Only MP3 music without Digital Media Rights protection can be played on the NOTE SPA525G IP Phone. Creating the Playlist The MP3 playlist on the SPA525G is limited to 48 songs. NOTE SPA525G (SPCP) User Guide...

  • Page 54: Playing Songs

    To switch the audio destination between the speaker, headset, and handset, press the Up Arrow or Down Arrow key. The icon on the left above the song length display shows the audio destination of speaker, handset, or headset. SPA525G (SPCP) User Guide...
  • Page 55 Playing MP3 Files on Your Phone Changing the Left and Right Channel for Stereo Headsets When using a stereo headset inserted into the SPA525G, you may need to switch the audio left and right channels to hear the correct audio channel in the right or left ear.

  • Page 56: Customizing Your Lcd Screen

    , which means that the STEP 4 darkening feature is enabled. Scroll to Backlight Timer. Enter the number of seconds before the display should STEP 5 shut off after the phone is idle. Press Save. STEP 6 SPA525G (SPCP) User Guide...

  • Page 57: Configuring The Phone Screen Saver

    Trigger Interval—Enter the number of seconds that the phone remains idle before the screen saver turns on. • Refresh Interval—Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures). Press Save. STEP 6 SPA525G (SPCP) User Guide...

  • Page 58: Changing The Phone Wallpaper

    Occasionally you may need to restart your phone if the screen locks up. To restart your phone: Press the Setup button. STEP 1 Scroll to Device Administration and press the Select button. STEP 2 Scroll to Restart and press the Select button. STEP 3 SPA525G (SPCP) User Guide...

  • Page 59: Viewing Phone, Network, And Call Information

    Using Advanced Phone Features Viewing Phone, Network, and Call Information Viewing Phone, Network, and Call Information The SPA525G provides menus to view information about your phone. Viewing Phone Information To view information about your phone: Press the Setup button. STEP 1 Scroll to Status and press the Select button.

  • Page 60: Viewing Peripheral Status

    Select Wi-Fi Configuration and press the Right Arrow key. STEP 3 Scroll to Wireless Status and press the Select button. The status, SSID name, and STEP 4 signal strength are displayed. Press Detail for more information. SPA525G (SPCP) User Guide...

  • Page 61: Advanced Menus For Technical Support Personnel

    Network Configuration: • Connection Type • Static IP Address Settings • • VLAN • VLAN ID • Multicast Address • Alternate TFTP ON>OFF • TFTP Server 1 • DHCP Address Released ON>OFF • Erase Configuration ON>OFF SPA525G (SPCP) User Guide...

  • Page 62: Chapter 5: Using The Web Interface

    Using the Web Interface When your SPA525G is connected to a Cisco Unified Communications 500, you can use Cisco Unified Communications Manager Express (Cisco Unified CME) in a web browser to configure some of the features on your phone. This chapter contains the following sections: •...

  • Page 63: Configuring Speed Dials And Fast Dials

    A speed dial appears automatically on an unused line button on the phone. • Personal speed dials, or fast dials, are numbers that you can store in Directories > Corporate Directory > Personal Speed Dial. SPA525G (SPCP) User Guide...
  • Page 64 Using the Web Interface Configuring Speed Dials and Fast Dials To configure your speed dials or fast dials: Log in to the Cisco Unified Communications Express web page. See “Logging in to STEP 1 the Web Interface,” on page From the menu, choose Configure > Phones.

  • Page 65: Changing Your Password And Pin

    STEP 5 Changing Your Password and PIN You can change your password and PIN by using the web pages. Log in to the Cisco Unified Communications Express web page. See “Logging in to STEP 1 the Web Interface,” on page From the menu, choose Configure >...
  • Page 66 To make adjustments, you can check or uncheck the check boxes in the grid. Click Apply to save your settings, and then click Back to List to return to the list. STEP 5 Set up additional notification devices, as needed. STEP 6 SPA525G (SPCP) User Guide...

  • Page 67: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the FrameMaker. Product Resources Website addresses in this document are listed without http:// in front of the address because most current web browsers do not require it. If you use an older web browser, you may have to add http:// in front of the web address.

  • Page 68: Related Documentation

    Central (Login Required) Cisco Small www.cisco.com/smb Business Home Related Documentation The following table describes related documents that Cisco provides to help you use your Cisco SPA525G IP Phone. Document Title Description Intended Audience Cisco Small Business Installation and initial...

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