Record A Call; Call Center Features - Cisco 6800 Series User Manual

Record a Call

Note

Record a Call

When you're on an active call, you can record it. You might hear a notification tone as you record the call.
During a recording, you see different icons in different recording state. You see the icons on the Calls screen
and also on the line key on which you are recording a call.
Table 14: Recording Icons
Icon
Before you begin
Your administrator enables your phone with call recording.
Procedure
Step 1
Press Record while on an active call.
Step 2 (Optional) While recording is in progress, you can press PauseRec or Pause to pause the recording.
Step 3
(Optional) Press ResumeRec or Resume to resume the recording.
Step 4 (Optional) Press StopRec or Stop to stop the recording.
Step 5
Press End Call to end the call.

Call Center Features

Your administrator configures your phone as a call center phone.
Your administrator can enable your phone with Automatic Call Distribution (ACD) features. This phone acts
as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a
supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call
details.
Your phone can have ACD status as:
• Sign in
• Sign out
• Available
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When connected, you're apart of the current call.
Meaning
Recording in progress
Recording paused
Calls