Presence Status Doesn't Work; Phone Presence Message: Disconnected From Server; Phone Cannot Access Broadsoft Directory For Xsi - Cisco 8800 Series Administration Manual

Presence Status Doesn't Work

Solution
Check the emergency call configuration:
• Company Identifier or location request URL setup is incorrect. See
• An incorrect or blank emergency number exists in the Dial Plan setup. See
The location request servers (emergency call service provider) did not respond with a phone location, after
multiple attempts.
Presence Status Doesn't Work
Problem
The phone doesn't show presence information.
Solution
Use UC Communicator as a reference to verify that the account works.

Phone Presence Message: Disconnected from Server

Problem
Instead of presence information, the user sees the message Disconnected from server.
Solution
• Check the Broadsoft server configuration to determine if IM&P service is enabled and assigned to that
• Check the phone configuration to determine if the phone can connect to the internet and get the XMPP
• Check the XMPP Incoming and Outgoing messages printed in the syslog to make sure it can login

Phone Cannot Access BroadSoft Directory for XSI

Problem
The phone displays XSI directory access error.
Solution
1. Check Broadsoft server configuration for the user login and SIP credentials.
2. Check error messages in syslog.
3. Check information on the error on the phone screen.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
356
Calls, on page 219.
user.
messages.
successfully.
Cisco IP Phone Troubleshooting
Configure a Phone to Make Emergency
Dial Plan, on page 334