Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed; Feature Troubleshooting; Acd Call Information Missing; Phone Doesn't Show Acd Softkeys - Cisco 8800 Series Administration Manual

Phone Does Not Recognize DTMF Digits or Digits Are Delayed

Phone Does Not Recognize DTMF Digits or Digits Are Delayed
Problem
The user complains that numbers are missed or delayed when the keypad is used.
Cause
Pressing the keys too quickly can result in missed or delayed digits.
Solution
Keys should not be pressed rapidly.

Feature Troubleshooting

Here is troubleshooting information related to some of the phone features.

ACD Call Information Missing

Problem
A call center phone does not see call information during a call.
Solution
• Check the phone configuration to determine if Call Information Enable is set to yes.
• Check the Broadsoft server configuration to determine if the user's Device Profile is configured with

Phone Doesn't Show ACD Softkeys

Problem
The phone doesn't display the Agent Sign In or Agent Sign Out softkeys.
Solution
• Check Broadsoft server configuration to determine if that user has been configured as a call center agent.
• Enable the programmable softkeys (PSK) and add the ACD softkeys to the softkey list. For more
• Check the phone configuration to determine if BroadSoft ACD is set to yes.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
354
"Support Call Center MIME Type".
information, see Configuring Programmable Softkeys, on page
Cisco IP Phone Troubleshooting
202.