Presence Status Doesn't Work; Phone Presence Message: Disconnected From Server; Phone Cannot Access Broadsoft Directory For Xsi; Phone Display Problems - Cisco 7800 Series Administration Manual

Presence Status Doesn't Work

Presence Status Doesn't Work
Problem
The phone doesn't show presence information.
Solution
Use UC Communicator as a reference to verify that the account works.

Phone Presence Message: Disconnected from Server

Problem
Instead of presence information, the user sees the message Disconnected from server.
Solution
• Check the Broadsoft server configuration to determine if IM&P service is enabled and assigned to that
• Check the phone configuration to determine if the phone can connect to the internet and get the XMPP
• Check the XMPP Incoming and Outgoing messages printed in the syslog to make sure it can login

Phone Cannot Access BroadSoft Directory for XSI

Problem
The phone displays XSI directory access error.
Solution
1. Check Broadsoft server configuration for the user login and SIP credentials.
2. Check error messages in syslog.
3. Check information on the error on the phone screen.
4. If HTTPS connection fails, check the error message on the phone screen and in the syslog.
5. Install custom CA for HTTPS connection if the BroadSoft certificate is not signed from phone built-in
root CA.

Phone Display Problems

Your users may see unusual screen displays. Use the following sections to troubleshoot the problem.
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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user.
messages.
successfully.
Cisco IP Phone Troubleshooting