Troubleshooting Overview; Information About Troubleshooting Tools - Cisco SCE 8000 Installation And Configuration Manual

Troubleshooting Overview

Troubleshooting Overview
This section describes the troubleshooting methods used in this chapter and describes how the Cisco SCE
8000 platform is divided into subsystems for more efficient problem solving. If you are unable to easily
solve the problem, contact a customer service representative for assistance and further instructions.
Provide the representative with the following information:
•
•
•
•
•
•
Table 8-1
necessary, to follow the steps to isolate problems to a specific subsystem and resolve the problem if
possible.
.
Table 8-1 Troubleshooting Strategy for Startup Problems
Action
Step 1
Turn power on. Go to
Step 2 Check the following:
Front panel power LED on?
•
Power supply 'Input OK' LEDs
•
on?
'Output fail' LEDs not on?
•
Step 3 Status LED red (failure)?
Step 4 Management interface operational?
Step 5 Link interfaces operational?
Step 6 System startup successful (all
interfaces operating normally).

Information About Troubleshooting Tools

There are two tools that will help you to successfully troubleshoot your Cisco SCE 8000 installation:
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•
Cisco SCE8000 GBE Installation and Configuration Guide
8-2
Date you received the Cisco SCE 8000
Chassis serial number
Type of software and release number
Brief description of the problem you are having
Brief explanation of the steps you have taken to isolate and resolve the problem
Maintenance agreement or warranty information
shows the general troubleshooting strategy described in this chapter. See this table, as
Yes
Step 2. —
Go to
See
Package Installation, page 8-8
go to
Go to
Go to
—
CLI Commands for Troubleshooting, page 8-3
Checking the LEDs, page 8-5
Step 3.
Troubleshooting the Firmware
Step 4.
Step 5.
Step 6.
Chapter 8 Troubleshooting
No
—
See Troubleshooting the Power
Subsystem, page 8-8
Step 3.
Go to Step 4.
and
See Troubleshooting the
Management Subsystem, page 8-9
and go to Step 5.
See Troubleshooting the Link
Interface Subsystem, page 8-11
go to Step 6.
—
and go to
and