Common Errors - Toshiba GL-1010 Administrator's Manual

Common Errors

Startup Page Does Not Print
Problem Description
If a startup page does not print when you power on the copier, this
indicates there is a problem either with copier operation or with
communications between the copier and the controller. However, if the
startup page does print but all the values are none, this could indicate
that someone pressed the RESTORE DEFAULTS key. Reboot the controller.
If the values are still none, contact your TOSHIBA authorized dealer for
support.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact your
TOSHIBA authorized dealer for further assistance.
Troubleshooting Checklist
Possible Cause
Miscommunication
between the copier
and the controller
Starting Controller, Please Wait or Shut-down
in Progress, Please Wait Message Appears
Problem Description
The first response many users have to seeing this error message displayed
on the copier LCD touch screen is to restart the controller. However,
doing so can corrupt the controller software or hard disk. Often, the
message simply indicates unsynchronized communication between the
copier and the controller, which is easy to resolve. Other times, the
message results from damaged hardware or corrupt software.
312
Startup Page Does Not Print
Check
1 Check the copier LCD touch
screen. Press
PRINTER/
. Does the print/
NETWORK
admin panel appear?
For Instructions,
Yes No
End Call Reboot the controller
to restore
communication.
Refer to
the Controller
page 43.
GL-10x0 Administrator's Guide
Go To...
Rebooting
on