Toshiba GL-1010 Administrator's Manual page 325

The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact a
TOSHIBA authorized dealer for further assistance.
Troubleshooting Checklist
Possible Cause
Networking
(protocol)
limitations or errors
Unreachable
network segment
GL-10x0 Administrator's Guide
Device Discovery
Check
1 Confirm that the protocol
suite installed on the client
workstation has been
updated with the latest
software for the given
operating system. If your
network only supports the
IPX/SPX protocol, make sure
that the most current version
of Novell Client software is
installed.
2 Print a startup page from the
copier. Does the controller
support the same protocol as
the network?
3 Change the protocol settings
from the copier control panel,
if necessary, and reboot the
controller for the changes to
take effect. Repeat Step 2.
Was the device discovered?
4 Check the controller startup
page. Are the IP Address
and subnet mask settings
correct?
5 Check the router to make
sure it is not filtering out the
controller packets. Is the
router processing packets
correctly?
For Instructions,
Yes No
Next See the vendor's Web
Step site for information
about product updates
and technical support.
Modifying
Next
Controller Settings
Step
at the Control
Panel
Modifying
End Next
Controller Settings
Step
at the Control
Panel
Modifying
Next
Controller Settings
Step
at the Control
Panel
Next Adjust the router
Step settings.
Go To...
on page 21.
on page 21.
on page 21.
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