NEC Electra Elite 48/192 Features And Specifications Manual page 601

Issue 6
U - 2
Night Service
When the UCD group is placed in Night Mode, the system can route all
incoming UCD calls to Internal Station Number, Night Announcement,
transfer to the Attendant, or Trunk-to-Trunk Transfer.
Overflow
Overflow allows calls, holding in queue for more than a programmed time,
to be directed to an assigned station or Station Hunting group.
Queuing
All incoming calls destined for UCD groups are placed in queue when no
Agent in the UCD group can handle the call. Queue is used to provide
service in order of arrival (first in, first out).
Pilot Numbers
Pilot Numbers are programmed in the System Data according to the
numbering plan assigned for the system. Pilot Numbers do not correspond
to any line appearances, either physical or virtual, in the Electra Elite 48/
192 systems. No hardware equipment is required to assign a Pilot number.
A UCD Group Pilot number does not function when programmed in a
Station Hunt group.
AGENT AND SUPERVISOR FUNCTION
This section includes the following features:
Assistance
This feature allows an Agent to call a UCD group Supervisor for
assistance. Activating this feature while on a UCD call, automatically
places the current call on hold and places an assistance call to the
Supervisor. This feature uses a Feature Access or One-Touch key.
Break Mode
This feature allows Agents to leave the UCD Mode without logging off.
Break Mode is used for breaks from work (e.g., lunch or coffee breaks).
This feature uses a DND key that is programmed on a Feature Access or
One-Touch key. If DND, Call Forward - All Call/Busy/No Answer was
programmed before Log on, non-UCD calls follow the programmed
function while in Break Mode.
Electra Elite
Uniform Call Distribution (UCD)