NEC Electra Elite 48/192 Features And Specifications Manual page 323

Issue 6
E - 20
Data Assignment:
¥ The answering time after the incoming CO/PBX call rings can be
programmed per trunk when using Automated Attendant.
Restrictions:
¥ The maximum time for any message is 90 seconds.
¥ DIT/ANA, CO Ring transfers, AA transfers, or DID/Tie Line calls must
be directed to an ACD pilot number to receive announcements.
¥ When all ACD ports are busy, the incoming caller continues to hear
ringback tone or Music on Hold until an ACD port is available.
¥ Only seven calls can be connected to the ACD(8)-U10 ETU and
receive announcements at the same time. Port 1 is reserved for
agents to logon during heavy traffic. A maximum of 64 trunks can be
supported.
General:
When all agents in the ACD group where a call is terminated are
¥
busy, the call waits in queue until an agent is available. The caller
receives announcements, queue depth indication or Music on Hold.
¥ Each caller hears every announcement from the beginning.
¥ When an agent becomes available, the caller is immediately
connected even when an announcement is in progress.
Electra Elite
Elite ACD Plus