Canon imagePRESS A3200 Installation And Service Manual page 95

S P 95
ERVICE ROCEDURES
Error messages
One of the following error messages may display on the imagePRESS Server Control Panel or
the monitor when you attempt to transfer options to the new motherboard.
The dongle is missing or
No dongle found! Please connect a dongle to the server—
improperly attached. Attach the dongle securely to the imagePRESS Server.
The attached
Invalid dongle found! Please remove dongle and connect the correct one—
dongle is not supported by the Fiery Options Utility. The dongle may have been attached by
mistake. Obtain a valid dongle and try again.
More than one dongle found. Remove all dongles except the correct dongle— The
Fiery Options Utility will not work when more than one dongle is attached to the system.
The dongle has already been used and cannot be reused. Obtain an
No uses remaining—
unused dongle and start again.
The options transfer process has not been done.
This is a base bios. No upgrade can be done—
Complete the options transfer process using the Fiery Options Utility CD and dongle
included in the motherboard spare kit.
Fatal error! Unable to mount hard disk! Update failed —The system was not shut down
properly, or there is a faulty HDD connection. Reboot the system and try the options transfer
process again. If the error persists, shut down the system properly (see page 51), check and
reseat the HDD cable connections, and then try the options transfer process again.
For additional troubleshooting information, see Table 6 on page 149. If an error condition
cannot be corrected, restore the previous configuration, if possible, and contact your
authorized service/support center.