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Symptom
Color quality is
not consistent.
T
ROUBLESHOOTING
Possible cause
Printing (continued)
Problem with the copier
File or application problem
Out of calibration or calibration
information/curves on the active
partition are corrupted.
(Possible causes continue on the next
page)
Suggested action
Test the copier and service, if necessary
(see copier service documentation).
1. Print the imagePRESS Server Test Page (see
2. If the quality of the Test Page is good, there may be a
file or an application problem.
1. Start Command WorkStation, click the Calibrate icon in
the toolbar. Click Restore Device in the Calibrator
window, and then click OK.
Restore Device restores the currently selected
imagePRESS Server calibration set to factory defaults.
If restoring default calibration does not solve the
problem, you may need to service the copier.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the imagePRESS Server (for details, see Color Printing on
the User Documentation CD and any additional
calibration documentation for the imagePRESS Server).
3. If the problem persists after recalibration, the
calibration information on the HDD may be corrupt.
Reinstall the system software.
4. If the problem persists, check for a faulty HDD.
N
:
To troubleshoot the HDDs, connect a monitor,
OTE
keyboard, and mouse to the imagePRESS Server.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If "No device detected" appears next to:
– Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
– Port-02, the 500GB HDD in the middle slot may be
faulty.
– Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
166
page
49).
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