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Symptom
Test Page fails to print.
imagePRESS Server appears on
the list of printers on the
customer's workstation, but
certain jobs do not print.
T
ROUBLESHOOTING
Possible cause
Printing (continued)
(continued from previous page)
Faulty HDD
PostScript error
Application problem
Suggested action
Check for a faulty HDD.
N
:
To troubleshoot the HDDs, connect a monitor,
OTE
keyboard, and mouse to the imagePRESS Server.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If "No device detected" appears next to:
– Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
– Port-02, the 500GB HDD in the middle slot may be
faulty.
– Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
Make sure Print to PostScript Error in Setup is set to Yes.
Check for error messages on the imagePRESS Server
output.
1. Print a job from a different application to determine if
the problem is associated with a particular application.
2. Make sure that the connection between the
imagePRESS Server and the workstation is working by
downloading a Test Page from the workstation or printing
a simple file, such as a text file.
3. Resend the problem file.
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