Canon imagePRESS A3200 Installation And Service Manual page 159

Symptom
System performs slowly or
hangs periodically.
Check power and video cable
connections
T
ROUBLESHOOTING
Possible cause
System problems (continued)
See previous page.
Monitor messages
One of the following:
• The copier is not ready to print
• Problem with the connection between
the imagePRESS Server and the copier
Suggested action
(Continued from previous page.)
4. If the problem persists, verify the CPU and CPU
fan connections, and verify that the CPU heatsinks are
securely installed (see page
Test the CPUs by removing the CPU installed in socket
CPU1 and rebooting.
– If the system fails to boot up properly, the CPU in socket
CPU0 is faulty and should be replaced.
– If the system boots up properly, the CPU in socket CPU0
is good and the CPU that you removed from socket
CPU1 may be faulty. To test this, remove the CPU from
socket CPU0, install the other CPU in socket CPU0, and
reboot. If the system fails to boot up properly, the CPU
currently installed in socket CPU0 is faulty and should
be replaced.
5. If the problem persists, you may need to replace the
motherboard (see page 75).
1. Make sure the copier is powered on and ready to print.
2. Check again that the network and Command/Status
cables are present and properly connected to the correct
port on each end (see page
Make sure that you are using a straight-through Ethernet
cable for the network connection, and a crossover
Ethernet cable for the Command/Status connection.
3. Check again that the two copier interface cables are
present and properly connected to the
imagePRESS Server and the copier (see
4. If the problem persists, replace the network cable.
5. If the problem persists, replace the Command/Status
cable.
6. If the problem persists, replace the copier interface
cables one at a time (see
7. If the problem persists, you may need to service the
copier.
159
102).
35).
page 38).
page 36).