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Symptom
Pages come out blank or tinted
with a color.
If the user can print the imagePRESS Server Test Page but cannot print a job from a computer on the network, request that the network
administrator do the following:
• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activate the network and use it to communicate with other printers.
• Check the corrective actions listed in the user documentation on the User Documentation CD.
• Confirm that the applicable network settings in Setup (such as
settings used in the network.
N
:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
OTE
EPS files.
T
ROUBLESHOOTING
Possible cause
Printing (continued)
Loose cable connection between the
imagePRESS Server and the copier
Problem with the copier
Loose or faulty cable connections, or
problem with the copier interface boards
Suggested action
1. Recheck the copier interface cables and connections at
the back of imagePRESS Server and the copier (see
page
36).
2. Reboot the imagePRESS Server.
Test the copier and service, if necessary (see copier
service documentation).
1. Recheck the copier interface cables and connections at
the back of imagePRESS Server and the copier (see
page
36).
2. Reboot the imagePRESS Server.
3. Run the Video Diagnostic (see
– If the test fails, follow the suggested actions on
– If the test passes, continue with the suggested actions
below.
4. Reinstall system software.
5. Replace the copier interface cables one by one.
6. Replace the copier interface board.
7. Replace the motherboard.
AppleTalk zone
,
IP address
,
Subnet mask
page
172).
page 172
, and
Gateway address
) match the
170
.
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