Incident Report Details - Cisco TelePresence Administrator's Manual

To view the information contained in a particular incident report, click on the report's Time. You will be taken
to the Incident detail page, from where you can view the report on screen, or download it as an XML file for
forwarding manually to Cisco customer support.

Incident report details

The Incident detail page
report's Time) shows the information contained in a particular incident report.
This is the information that is sent to the external web service if you have enabled Incident reports sending
mode (via Maintenance > Diagnostics > Incident reporting >
information that is downloaded as a Base64-encoded XML file if you click Download incident report.
The information contained in the report is:
Field Description
Time The date and time when the incident occurred.
Version The VCS software version running when the incident occurred.
Build The internal build number of the VCS software version running when the incident occurred.
Name The name of the software.
System The configured system name.
Serial number The hardware serial number.
Process ID The process ID the VCS application had when the incident occurred.
Release A true/false flag indicating if this is release build (rather than a development build).
User name The name of the person that built this software. This is blank for release builds.
Stack The trace of the thread of execution that caused the incident.
Debug information A full trace of the application call stack for all threads and the values of the registers.
CAUTION: for each call stack, the Debug information includes the contents of variables which may
contain some sensitive information, for example alias values and IP addresses. If your deployment is such
that this information could contain information specific to a particular person, please read the
regarding privacy-protected personal data before you decide whether to enable automatic incident reporting.
Cisco VCS Administrator Guide (X7.2)
(Maintenance > Diagnostics > Incident reporting > View, then click on a
Configuration). It is also the same
Maintenance
caution
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