Appendix B Troubleshooting; General Troubleshooting - Honeywell ACUIX User Manual

Troubleshooting

General Troubleshooting

Document 800-05662V1 Rev A
04/11
This appendix contains the following sections:
• General Troubleshooting, page
• Troubleshooting Using Diagnostic
If you experience any of the following issues, use this troubleshooting guide to
resolve the problem. If the problem persists, call Technical Support at
1-800-323-4576 (ext. 2) or e-mail HVSsupport@honeywell.com.
Note Any equipment returned to Honeywell Systems Group for warranty or
service repair must have a Return Material Authorization (RMA)
number. The RMA number must be clearly marked on all return
packages and internal paperwork.
No picture appears.
• Ensure that the lens cap has been removed.
• Check the video connections to the monitor or CCTV system and to the
dome. Are the cables connected securely?
• Check the power supply voltage. Is it within the operating specifications for
your camera model?
• Connect a video monitor directly to the dome video output cable to
eliminate video problems that could be caused by other equipment such as
video switches.
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