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Linksys SPA921 - Cisco - IP Phone Installation And Configuration Manual

Cisco small business pro voice system version 6.1
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Download this manual See also: Administration Manual, Installation and Configuration Manual
INSTALLATION AND
CONFIGURATION
GUIDE
Cisco Small Business Pro
SPA9000 Voice System Version 6.1
Web-UI (Legacy) Based Product Configuration

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Summary of Contents for Linksys SPA921 - Cisco - IP Phone

  • Page 1 INSTALLATION AND CONFIGURATION GUIDE Cisco Small Business Pro SPA9000 Voice System Version 6.1 Web-UI (Legacy) Based Product Configuration...
  • Page 2 Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys,...

  • Page 3: Table Of Contents

    Contents About This Document Purpose Audience Firmware Organization viii Document Conventions Chapter 1: Getting Started Introduction to the SPA9000 Voice System SPA9000 IP PBX SPA400 SIP-PSTN Gateway and Voicemail Server IP Phones and Accessories Deployment Scenarios PSTN Access and Local Voice Mail ITSP Service Only ITSP Service, PSTN Access and Local Voice Mail ITSP Service, PSTN and ISDN Access and Local Voice Mail...
  • Page 4 Contents C. Configuring Voice Services D. Configuring Advanced Features E. Localizing the System Chapter 3: Preparation Site Survey System Design Considerations Bandwidth Requirements and Call Capacity Wide Area Network (WAN) Quality of Service Network Setup Review Infrastructure, Cabling and PSTN/ISDN Lines NAT Mapping Quality of Service Local Area Network Design...
  • Page 5 Contents Installing the IP Phones Connecting an IP Phone to the Switch Performing a Factory Reset Connecting Optional Devices Upgrading the Firmware for the IP Phones Installing the SPA400 Connecting the SPA400 to the Switch Configuring the SPA400 Network Connection Upgrading the Firmware for the SPA400 Chapter 5: Configuring Phone Service and Voice Mail Configuring the SPA9000...
  • Page 6 Contents Routing Calls to a Receptionist, Extension, or Hunt Group Using Direct Inward Dialing to Phone Extensions Chapter 6: Configuring Special Features Using the Internal Music Source for Music On Hold Configuring the SPA932 Sidecar to Work with the SPA9000 Managing Inbound Calls with Hunt Groups Syntax for Hunt Rules Examples for Hunt Rules...
  • Page 7 Contents Related Documentation SPA9000 Voice System Installation and Configuration Guide for Web UI...

  • Page 8: About This Document

    Preface About This Document The SPA9000 Voice System Installation and Configuration Guide for Web UI is intended to help VARs and Service Providers to manage and configure the SPA9000 Voice System. This preface provides helpful information about this guide and other resources that are available to you. Before you begin to use this guide, refer to the following topics: •...

  • Page 9: Audience

    Preface Audience This document is written for the following audience: • Service providers who offer services using the SPA9000 Voice System • VARs and resellers who need configuration references for the SPA9000 Voice System • System administrators or anyone who installs and manages the SPA9000 Voice System This guide does not provide the configuration information required by specific NOTE...

  • Page 10: Organization

    Preface Organization The information in this guide is organized into the following chapters and appendices: Chapter Description Chapter 1, “Getting Started” This chapter introduces you to the SPA9000 Voice System by describing the components and presenting several deployment scenarios. Chapter 2, “Installation and This chapter provides an overview of the Configuration Process installation and configuration process.

  • Page 11: Document Conventions

    Preface Chapter Description Appendix A, “Installation This workbook is intended to help you to record Workbook” information about the customer’s network environment as well as the order and service information, before installing the SPA9000 Voice System. By using this workbook, you can minimize the installation time and ensure that all setup requirements are met.
  • Page 12 Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as PDF files. The PDF Find/ Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks: • Search an individual PDF file. •...
  • Page 13 Preface Finding Text in Multiple PDF Files Search window lets you search for terms in multiple PDF files that are stored on your PC or local network. The PDF files do not need to be open. Start Acrobat Professional or Adobe Reader. STEP 1 Find Choose Edit >...
  • Page 14 Preface When the Results appear, click + to open a folder, and then click any link to open STEP 4 the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help.

  • Page 15: Chapter 1: Getting Started

    Getting Started This chapter introduces you to the SPA9000 Voice System by describing the components and presenting several deployment scenarios. This chapter is essential reading before you begin installing the equipment or NOTE configuring the system. • “Introduction to the SPA9000 Voice System,” on page13 •...

  • Page 16: Spa9000 Ip Pbx

    Getting Started Introduction to the SPA9000 Voice System Figure 1 SPA9000 Voice System with the SPA9000 and SPA400 SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax devices, or an external music source for the music on-hold service.

  • Page 17: Spa400 Sip-Pstn Gateway And Voicemail Server

    Getting Started Deployment Scenarios The SPA9000 includes an Auto Attendant service that plays pre-recorded voice messages to offer the caller a menu of choices and to direct the call. When the Auto-Attendant is enabled, it parses and operates on user key presses according to the rules that are specified in the Auto Attendant script.

  • Page 18: Pstn Access And Local Voice Mail

    Getting Started Deployment Scenarios PSTN Access and Local Voice Mail In this scenario, the customer requires a robust phone system but is not using VoIP services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service.

  • Page 19: Itsp Service Only

    Getting Started Deployment Scenarios ITSP Service Only In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed.

  • Page 20: Itsp Service, Pstn Access And Local Voice Mail

    Getting Started Deployment Scenarios ITSP Service, PSTN Access and Local Voice Mail In this scenario, the customer wants to use ITSP service for reduced long distance fees but needs to support legacy local telephone numbers (for example, to receive calls to a legacy telephone number or to place outbound calls in the local area). This customer also prefers local voice mail service.

  • Page 21: Itsp Service, Pstn And Isdn Access And Local Voice Mail

    Getting Started Deployment Scenarios ITSP Service, PSTN and ISDN Access and Local Voice Mail In this scenario, the customer takes full advantage of the SPA9000 Voice System solution. This customer has the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 for PSTN access with four FXO ports.

  • Page 22: Introducing Components Of The Spa9000 Voice System

    Getting Started Introducing Components of the SPA9000 Voice System Introducing Components of the SPA9000 Voice System This section describes the features of the components of the SPA9000 Voice System, including the SPA9000, the SPA400, and the various models of SPA9xx phones.
  • Page 23 Getting Started Introducing Components of the SPA9000 Voice System Description/Notes • Green: The device is connected to the Internet. INTERNET • Flashing Green: The device is experiencing network activity. • Unlit: The device is not connected to the Internet. • Green: The phone is on hook and is registered with an PHONE 1, PHONE 2 active Internet phone service account.

  • Page 24: Getting To Know Your Spa400

    Getting Started Introducing Components of the SPA9000 Voice System Getting to Know Your SPA400 The SPA400 provides the SPA9000 access to the PSTN by connecting the FXO ports to analog lines. The SPA400 also has a built-in voice mail server. This section describes the LEDs on the front panel and the ports on the back panel of the device.
  • Page 25 Getting Started Introducing Components of the SPA9000 Voice System SPA400 Back Panel Port Description/Notes Use this port for the USB voice mail module, which contains the voice mail prompts and provides the storage location for saving voice mailbox messages. ETHERNET Use this port to connect to the Local Area Network (LAN) for communications with SPA9000.

  • Page 26: Getting To Know Your Ip Phones And Accessories

    Getting Started Introducing Components of the SPA9000 Voice System Getting to Know Your IP Phones and Accessories Cisco provides a variety of phone models to suit the needs of small businesses. The following table provides a comparison of Cisco IP phones and accessories that can be used with the SPA9000 Voice System.
  • Page 27 Getting Started Introducing Components of the SPA9000 Voice System Product RJ-45 Voice Additional Lines Features/Notes SPA932 — — Attendant console (sidecar) for SPA962 with 32 buttons and LEDs for monitoring and call transfer POES5 Provides an 802.3af PoE port for connection back to a PoE switch for SPA9000 and...

  • Page 28: Getting To Know Your Wrv200 Router

    Getting Started Introducing Components of the SPA9000 Voice System Getting to Know Your WRV200 Router WRV200 is a VPN router with a Wireless-G access point for small offices and home offices. It is strongly recommended for use with the SPA9000 Voice System. A Wireless-G router is required if you are using wireless components such as the NOTE WIP310 telephone.
  • Page 29 Getting Started Introducing Components of the SPA9000 Voice System LED/Port Description • Green: The router has a successful wireless connection. Wireless • Flashing Green: The Router is actively sending or receiving data over the wireless network. 1-4 (Ethernet) These four LEDs correspond to the router’s four Ethernet ports.

  • Page 30: Getting To Know The Slm224P Switch

    Getting Started Introducing Components of the SPA9000 Voice System LED/Port Description POWER This port is used to connect the router to AC power, using the provided power cable. • The Reset button has two functions: RESET • If the Router is having problems connecting to the Internet, press the Reset button for just a second with a paper clip or a pencil tip.
  • Page 31 Getting Started Introducing Components of the SPA9000 Voice System SLM224P Front Panel LED/Port Description • Green: Power is being supplied to the switch. SYSTEM • Solid Amber: The switch is performing the Power-On Self Test (POST). • Green: The switch has a functional 10/100 Mbps LINK/ACT (1-24) network link through the corresponding port with an attached device.
  • Page 32 Getting Started Introducing Components of the SPA9000 Voice System LED/Port Description ETHERNET (1-24) The Switch is equipped with 24 auto-sensing, Ethernet network ports, which use RJ-45 connectors. The Fast Ethernet ports support network speeds of 10 Mbps, 100 Mbps, or 1000 Mbps. They can operate in half- and full-duplex modes.

  • Page 33: Chapter 2: Installation And Configuration Process Overview

    Installation and Configuration Process Overview This chapter provides an overview of the installation and configuration process. A. Preparation Chapter 3, “Preparation,” you learn about the equipment and service requirements, bandwidth requirements, call capacity, and related topics , to ensure that the system is well designed to meet the needs of the customer. This chapter also describes basic procedures such as downloading firmware, which should be completed before you begin installing the equipment.

  • Page 34: Configuring Advanced Features

    Installation and Configuration Process Overview D. Configuring Advanced Features D. Configuring Advanced Features Now you are ready to begin configuring advanced features, depending on the business needs. In Chapter 6, “Configuring Special Features,” you learn how to configure Music On Hold, to set up the SPA962 phone with the SPA932 attendant console, and to route calls with hunt groups and shared line appearances.

  • Page 35: Chapter 3: Preparation

    Preparation This chapter is essential reading before you begin installing the equipment or configuring the system. To ensure that the installation process goes smoothly, verify that you have the required services, equipment, and information. Refer to the following topics: • “Site Survey,”...

  • Page 36: System Design Considerations

    Preparation System Design Considerations System Design Considerations When installing and configuring the SPA9000 Voice System, it is necessary to analyze and meet some design considerations to ensure the best quality and user experience. The design considerations cover available bandwidth and quality of service.

  • Page 37: Wide Area Network (Wan) Quality Of Service

    Preparation System Design Considerations Codec Approximate bandwidth 2 calls 4 calls 6 calls 8 calls budget for each side of conversation G.726- 63 kbps kbps kbps kbps kbps G.729 55 kbps kbps kbps kbps kbps For more information about bandwidth calculation, refer to the following web sites: www.erlang.com/calculator/lipb/ www.bandcalc.com/ Wide Area Network (WAN) Quality of Service...

  • Page 38: Network Setup Review

    Preparation Network Setup Review Network Setup Review The Local Area Network (LAN) is the communication platform used by the SPA9000 Voice System for allowing communications among the telephone users and between the telephone users and the external VoIP, PSTN or/and ISDN network services.

  • Page 39: Nat Mapping

    Preparation Network Setup Review NAT Mapping Network Address Translation (NAT) is a function that allows multiple devices to share the same public, routable, IP address to establish connections over the Internet. NAT is present in many broadband access devices to translate public and private IP addresses.

  • Page 40: Quality Of Service

    Preparation Quality of Service Quality of Service Cisco recommends using the SPA9000 Voice System with QoS-capable networking equipment that can prioritize the VoIP application traffic. QoS features are available on many Cisco data networking switches (such as the SLM224P) and routers (such as WRV200).

  • Page 41: Services And Equipment

    Preparation Services and Equipment Services and Equipment To install and configure SPA9000 Voice System, you need the following services and equipment. Basic Services and Equipment The following basic services and equipment are required: • An Integrated access device or modem for broadband access to the Internet; business grade account recommended •...

  • Page 42: Downloading Firmware

    Preparation Downloading Firmware service taking one line interface on the SPA9000, up to three SPA400 units can be installed. With no ITSP service, up to four SPA400 units can be installed. • SPA9xx series IP phones The SPA9x1 series phones require access to power outlets. The SPA9x2 series phones can receive power from a Power over Ethernet (PoE) switch and are not supplied with power supplies.

  • Page 43: Chapter 4: Connecting The Equipment

    Connecting the Equipment This chapter explains how to connect your equipment and upgrade the firmware. At the end of each section, you verify that the installation is progressing correctly. • “Connecting and Configuring the Switch,” on page 41 • “Installing the SPA9000,” on page 46 •...

  • Page 44: Connecting The Switch To The Router

    Connecting the Equipment Connecting and Configuring the Switch Connecting the Switch to the Router In this procedure, you connect the switch to the router and a power source. Connect a network cable to one of the LAN ports on your router. Then connect the STEP 1 other end of the cable to a LAN port on the switch.

  • Page 45: Configuring The Switch

    Connecting the Equipment Connecting and Configuring the Switch Configuring the Switch You need to enable port fast to facilitate the broadcast communications between the SPA9000 and the phones. You also need to configure the Quality of Service settings to help to prevent network delays affecting voice communications. •...
  • Page 46 Connecting the Equipment Connecting and Configuring the Switch From the Port Fast drop-down list, choose Enable. STEP 7 SLM224P Spanning Tree tab > STP Port Settings page Click Update. STEP 8 Repeat the previous steps to enable STP and Port Fast on each port where an IP STEP 9 phone or a SPA400 will be connected.
  • Page 47 Connecting the Equipment Connecting and Configuring the Switch Click QoS tab > Basic Mode. STEP 4 From the Trust Mode list, select DSCP. STEP 5 SLM224P QoS tab > Basic Mode page Click Save Settings. STEP 6 SPA9000 Voice System Installation and Configuration Guide for Web UI...

  • Page 48: Installing The Spa9000

    Connecting the Equipment Installing the SPA9000 Installing the SPA9000 This section explains how to connect the SPA9000 to your switch, to administer it with an analog phone and a computer, to upgrade the firmware, and to set up the WAN connection. This illustration depicts only the devices that are connected at this stage in the NOTE installation.

  • Page 49: Connecting The Spa9000

    Connecting the Equipment Installing the SPA9000 Connecting the SPA9000 Follow this procedure to connect your SPA9000 to your switch. Connect an analog phone to the Phone 1 port of the SPA9000. STEP 1 An analog phone is required for use with administrative Interactive Voice NOTE Response module.

  • Page 50: Upgrading The Firmware For The Spa9000

    Connecting the Equipment Installing the SPA9000 To factory reset the SPA9000 (if needed) If your SPA9000 has been used before, we recommend performing a factory reset. NOTE Otherwise, proceed with enabling WAN Access. a. Lift the receiver on the analog phone that is connected to the Phone 1 port. There is no dial tone from the IVR.
  • Page 51 Connecting the Equipment Installing the SPA9000 c. In the next window that appears, enter the IP address of the SPA9000, and then click OK. Confirm Upgrade d. In the window, verify that the correct device information and product number appear. Then click Upgrade. SPA9000 Voice System Installation and Configuration Guide for Web UI...
  • Page 52 Connecting the Equipment Installing the SPA9000 A progress message appears while the upgrade is in progress. The success window appears when the upgrade is completed. The device reboots. Click OK to close the confirmation message. STEP 3 To verify the upgrade, start Internet Explorer, and enter the IP address of the STEP 4 Router >S tatus Software Version...

  • Page 53: Setting Up The Wan Connection For The Spa9000

    Connecting the Equipment Installing the SPA9000 You may need to refresh your browser to display the updated page NOTE reflecting the new version number. Setting Up the WAN Connection for the SPA9000 The SPA9000 becomes a DHCP client of any server on the network. The recommended setting is to use a static IP address.
  • Page 54 Connecting the Equipment Installing the SPA9000 Optional Settings In the area, enter the Primary DNS for your network. STEP 6 SPA9000 Router tab > Wan Setup page: Optional Settings section It is recommended to set an IP address that is outside the address range NOTE assigned by the DHCP server.

  • Page 55: Installing The Ip Phones

    Connecting the Equipment Installing the IP Phones Installing the IP Phones Now you can connect the IP phones to the switch. The illustration depicts only the devices that are connected at this stage in the NOTE installation. This section includes the following topics: •...

  • Page 56: Connecting An Ip Phone To The Switch

    Connecting the Equipment Installing the IP Phones Connecting an IP Phone to the Switch Follow this procedure to connect an IP phone to the switch. Assemble the IP phone. For more information, refer to the phone user guide. STEP 1 If you are connecting the SPA9x1 series phone that requires its own power, NOTE connect the phone’s power cord to the power port, and then connect the...

  • Page 57: Performing A Factory Reset

    Connecting the Equipment Installing the IP Phones Performing a Factory Reset If an IP phone has been used before, it may not register to the SPA9000 because it has the IP address and registration information from a previous SPA9000. To allow the auto-provisioning feature of the SPA9000 to configure your phone for you, reset it to the factory default settings, as described below.

  • Page 58: Upgrading The Firmware For The Ip Phones

    Connecting the Equipment Installing the IP Phones Upgrading the Firmware for the IP Phones In this procedure, you install the most recent firmware files for the phones. You need to repeat this procedure to upgrade each phone individually. NOTE To find the IP address of the phone, complete the following tasks: STEP 1 a.
  • Page 59 Connecting the Equipment Installing the IP Phones d. When the Confirm Upgrade window appears, verify that the correct device information and product number appear. Then click Upgrade. A progress message appears while the upgrade is in progress. The success window appears when the upgrade is completed. The device reboots. SPA9000 Voice System Installation and Configuration Guide for Web UI...

  • Page 60: Installing The Spa400

    Connecting the Equipment Installing the SPA400 Click OK to close the confirmation message. STEP 3 To verify the upgrade, complete the following tasks: STEP 4 a. Press the Setup button on the phone keypad. b. Scroll down to 10 - Product Info, and then press the Select soft key. c.

  • Page 61: Connecting The Spa400 To The Switch

    Connecting the Equipment Installing the SPA400 Connecting the SPA400 to the Switch You can connect up to four SPA400 devices to the system. NOTE • This illustration depicts only the devices that are connected at this stage in the installation. •...
  • Page 62 Connecting the Equipment Installing the SPA400 Connect the provided Ethernet network cable to the ETHERNET port on the STEP 1 SPA400, and then connect the other end of the cable to an Ethernet port on the SLM224P switch. If you are using the SPA400 for PSTN access, connect an RJ11 telephone cable to STEP 2 one of the line ports on the SPA400, and then connect the other end of the cable to the RJ11 wall outlet for the telephone service.

  • Page 63: Configuring The Spa400 Network Connection

    Connecting the Equipment Installing the SPA400 Configuring the SPA400 Network Connection You need to configure a fixed IP address for your SPA400. Start Internet Explorer, and enter the IP address of the SPA400. STEP 1 • By default, the SPA400 is configured to obtain an IP Address via DHCP. You can check the obtained IP address on the router DHCP server’s client list.
  • Page 64 Connecting the Equipment Installing the SPA400 Enter the following settings: STEP 4 Network Setup section: • Fixed IP address: Click the radio button, and then enter a valid IP address. To avoid addressing conflicts, enter an IP address that is outside the NOTE range of addresses that are automatically assigned by your DHCP server.

  • Page 65: Upgrading The Firmware For The Spa400

    Connecting the Equipment Installing the SPA400 Upgrading the Firmware for the SPA400 In this procedure, you install any firmware updates that you downloaded in the Preparation phase. You need to repeat this procedure to upgrade each SPA400 individually. NOTE Start Internet Explorer, and enter the IP address of the SPA400. STEP 1 By default, the SPA400 is configured to obtain an IP Address via DHCP.
  • Page 66 Connecting the Equipment Installing the SPA400 Click Upgrade. STEP 6 When the confirmation message appears, click OK. STEP 7 Setup When the page reappears, verify that the Firmware Version number STEP 8 matches the version that you installed. You have successfully upgraded the firmware.

  • Page 67: Chapter 5: Configuring Phone Service And Voice Mail

    Configuring Phone Service and Voice Mail This chapter guides you through the basic tasks that are required to get your voice system running. After you complete these procedures, users will be able to place and receive calls from the ITSP and from the PSTN. Callers will be able to leave voice mail, and users will be able to retrieve it.

  • Page 68: Configuring The Spa9000

    Configuring Phone Service and Voice Mail Configuring the SPA9000 Configuring the SPA9000 On the SPA9000, you configure a “line” for ITSP phone service and another “line” for SPA400 services such as PSTN access and voice mail. • “Configuring General Settings for SPA9000,” on page 66 •...
  • Page 69 Configuring Phone Service and Voice Mail Configuring the SPA9000 • PBX Phone Parameters CTI Enable In the section, set to Yes. This setting supports special features such as Busy Lamp Field. SPA9000 Voice tab > SIP page: PBX Phone Parameters section •...

  • Page 70: Configuring Internet Phone Service (Itsp) On The Spa9000

    Configuring Phone Service and Voice Mail Configuring the SPA9000 Configuring Internet Phone Service (ITSP) on the SPA9000 If you are using Internet phone service, you need to configure the SPA9000 with the account information. In this procedure, you use the SPA9000 web configuration utility to enter the logon information and the address of the proxy server.
  • Page 71 Configuring Phone Service and Voice Mail Configuring the SPA9000 Use the following illustration as a guide. SPA9000 Voice tab > Line 1 page • SIP Port: You can keep the default value of 5060 for Line 1. Each line must have a unique SIP port.

  • Page 72: Configuring Spa9000 Connectivity With The Spa400 For Pstn And Voice Mail Service

    Configuring Phone Service and Voice Mail Configuring the SPA9000 If the line is not registered, you may need to refresh the browser several NOTE times because it can take a few seconds for the registration to succeed. If your test call does not go through to the Auto Attendant, you should review the procedure to verify that you entered the correct information.
  • Page 73 Configuring Phone Service and Voice Mail Configuring the SPA9000 In the following procedure, you configure the SPA9000 to register to the SPA400. If you are using the SPA400 as a voice mail server, you also enter the settings to subscribe to that service. The first part of this procedure is required whether you are using the SPA400 for NOTE either PSTN access or voice mail.
  • Page 74 Configuring Phone Service and Voice Mail Configuring the SPA9000 SPA9000 Voice tab > Line 2 page Also in the Proxy and Registration section, enter the following settings to ensure STEP 4 that calls can be transferred and forwarded to the voice mail server: •...
  • Page 75 Configuring Phone Service and Voice Mail Configuring the SPA9000 If you are not configuring SPA400 voice mail, go to Step To set up SPA400 voice STEP 5 mail service, enter the following settings: • Mailbox Deposit URL: 900@<IP address of SPA400>:5090 The SPA9000 uses this address to deposit voice mail on the voice mail server.

  • Page 76: Configuring Spa9000 Connectivity For Pstn Access Only

    Configuring Phone Service and Voice Mail Configuring the SPA9000 Configuring SPA9000 Connectivity for PSTN Access Only You can configure the SPA9000 so that the users can place and receive calls through PSTN lines that are connected to a SPA400, or to multiple SPA400 devices.
  • Page 77 Configuring Phone Service and Voice Mail Configuring the SPA9000 • Register Expires: 60 This setting ensures that the SPA9000 and SPA400 are resynchronized every 60 seconds. This setting ensures that any future changes in settings are synchronized on both devices. Use the following illustration as a guide.

  • Page 78: Configuring The Spa400

    Configuring Phone Service and Voice Mail Configuring the SPA400 Configuring the SPA400 If you have a SPA400 in your network, you need to configure the SPA400 to communicate with the SPA9000. In addition, if you are using the SPA400 as a voice mail server, you need to configure the voice mail settings.
  • Page 79 Configuring Phone Service and Voice Mail Configuring the SPA400 The user name must be entered exactly as shown: Admin. For information NOTE SPA9000 Voice System about managing system access, refer to the Cisco Administration Guide Click Setup tab > Basic Setup. STEP 3 Enter the following settings: STEP 4...

  • Page 80: Configuring The Spa400 To Communicate With The Spa9000

    Configuring Phone Service and Voice Mail Configuring the SPA400 SPA400 Setup tab > Basic Setup page Click Save Settings. The SPA400 will reboot. To reconnect to the web STEP 5 administration server, enter the new IP address for the SPA400 in the browser Address bar.
  • Page 81 Configuring Phone Service and Voice Mail Configuring the SPA400 Click Setup tab > SPA9000 Interface. STEP 1 Enter the following settings: STEP 2 • User ID: 9000 This is the user ID that the SPA9000 will use to register with the SPA400. Any ID can be used, but must match exactly the User ID that you entered on the corresponding SPA9000 Voice >...
  • Page 82 Configuring Phone Service and Voice Mail Configuring the SPA400 Use the following illustration as a guide. SPA400 Setup tab > Voice page Click Save Settings at the bottom of the page. STEP 6 To restart the SPA400, complete the following steps: STEP 7 a.
  • Page 83 Configuring Phone Service and Voice Mail Configuring the SPA400 b. If you connected PSTN lines to the ports on the SPA400, confirm that you can place an external call to the phone number that is associated with the PSTN line. The Auto Attendant answers the call. You can then dial one of the extension numbers to verify that the call rings to the station.

  • Page 84: Configuring The Voice Mail Server And Voice Mail Users

    Configuring Phone Service and Voice Mail Configuring the SPA400 Configuring the Voice Mail Server and Voice Mail Users In the following procedure, you enter the settings that allow the SPA400 to act as a voice mail server. These settings correspond to those that you entered on the Line 2 page in the SPA9000 configuration.

  • Page 85: Step 6 Click Save Settings At The Bottom Of The Page

    Configuring Phone Service and Voice Mail Configuring the SPA400 Use the following illustration as a guide. SPA400 Setup tab > Voicemail Server page c. Click Save Settings. Configure the voice mail users (required): STEP 3 a. Click Setup > Voicemail Users. b.

  • Page 86: Step 5

    Configuring Phone Service and Voice Mail Configuring the SPA400 Restart the SPA400 by completing the following steps: STEP 5 a. Click Administration tab > Reboot. b. Click Restart System. c. When the confirmation message appears, click OK. The SPA400 reboots. Reboot OK.

  • Page 87: Setting Up Each Station

    Configuring Phone Service and Voice Mail Setting Up Each Station Setting Up Each Station To set up each station, you need to assign a name, configure general settings, and enable voice mail access (if applicable). Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin STEP 1 Login and then click Advanced.
  • Page 88 Configuring Phone Service and Voice Mail Setting Up Each Station b. Under General, enter a Station Name. Telephone Configuration > Phone page: General section This setting assists you in managing the phones. NOTE To configure voice mail service with the SPA400 voice mail server, complete the STEP 5 following tasks: a.
  • Page 89 Configuring Phone Service and Voice Mail Setting Up Each Station Voice Mail Server SPA400_IPaddress c. Verify that the field displays the :6060, such as 192. 1 68.40. 1 09:6060. d. Click Submit All Changes. The phone reboots. Close the browser window for this station. STEP 6 Return to the browser window that shows the list of stations, and then repeat this STEP 7...

  • Page 90: Enabling Remote Voice Mail Access (Optional)

    Configuring Phone Service and Voice Mail Enabling Remote Voice Mail Access (Optional) Mail Users,” on page 82) and the Phone configuration page (see “Setting Up Each Station,” on page 85). • Busy Tone: A busy tone indicates a problem with the configuration. Verify that the USB drive is properly inserted into the SPA400.
  • Page 91 Configuring Phone Service and Voice Mail Enabling Remote Voice Mail Access (Optional) The Contact List for this line must be configured for the Auto Attendant NOTE to answer. • MailboxManageNumber: The Mailbox Manage Number that was entered on the SPA400 Voice mail Settings page. •...

  • Page 92: Configuring Third-Party Isdn Gateways (Optional)

    Configuring Phone Service and Voice Mail Configuring Third-Party ISDN Gateways (Optional) Configuring Third-Party ISDN Gateways (Optional) Optionally, you can connect an ISDN gateway to your SPA9000 Voice System to provide access to ISDN phone services, typically via one or multiple Basic Rate Interface (BRI) access.

  • Page 93: Configuring Steering Digits

    Configuring Phone Service and Voice Mail Outbound Call Routing Configuring Steering Digits Follow this procedure to configure the steering digits. Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin STEP 1 Login and then click Advanced. Click Voice tab >...
  • Page 94 Configuring Phone Service and Voice Mail Outbound Call Routing sdigits,<:1>[2-9]xxxxxxxxxS0 | sdigits,1[2-9]xxxxxxxxxS0 | sdigits,011xx. | sdigits,xx. | [1-8]xx) • For European countries: (sdigits,xxS3 | sdigits,xxxS3 | sdigits,[1-9]xxxxxxxxS0 | sdigits,xx. | [1-8]xx) • For any other country: (sdigits,xxxS3 | sdigits,[1-9]xxxxxxxxS0 | sdigits,xx. | [1-8]xx) NOTES: •...

  • Page 95: Typical Outbound Call Routing Examples

    Configuring Phone Service and Voice Mail Outbound Call Routing SYNTAX: (<digit:>xx.) EXAMPLE 1: A user presses 9 to access Line 1. Call Routing Rule: (<:L1>9xx.) Line 1 Dial Plan: (<9:>xx.) EXAMPLE 2: A user presses 9 to access Line 1 and presses 8 to access Line 2. Call Routing Rule: (<:L1>9xx.
  • Page 96 Configuring Phone Service and Voice Mail Outbound Call Routing • ITSP and PSTN Service: Line 1 is configured for ITSP service and Line 2 for a SPA400 connected to PSTN service. The user (in USA) would like to press 9 for Line 1 and to press 8 for Line 2 to make outbound calls.

  • Page 97: Configuring Inbound Call Routing

    Configuring Phone Service and Voice Mail Configuring Inbound Call Routing Configuring Inbound Call Routing Inbound call routing defines how external incoming calls are handled and routed by the SPA9000 Voice System. You can configure the following options to handle the incoming calls: •...

  • Page 98: Routing Calls To A Receptionist, Extension, Or Hunt Group

    Configuring Phone Service and Voice Mail Configuring Inbound Call Routing Click Submit All Changes. SPA9000 and phones will reboot. STEP 6 To verify the operation, use an external phone to make an incoming call. The Auto STEP 7 Attendant will answer after the time specified. There are additional customization options for the Auto Attendant.
  • Page 99 Configuring Phone Service and Voice Mail Configuring Inbound Call Routing For information about how to configure hunt groups or shared extensions, NOTE “Managing Inbound Calls with Hunt Groups,” on page109. Optionally, add call forward information to the Contact List to specify how STEP 4 unanswered calls are handled.

  • Page 100: Using Direct Inward Dialing To Phone Extensions

    Configuring Phone Service and Voice Mail Configuring Inbound Call Routing To verify your progress: STEP 7 a. Verify that incoming calls are routed directly to the desired extension number. b. If you configured a call forward option, verify that the call is forwarded correctly after the specified Call Forward No Answer time.
  • Page 101 Configuring Phone Service and Voice Mail Configuring Inbound Call Routing • -<Extn1> The extension will not be alerted when there is an incoming call to the DID number. However, the DID number will be used as the local user-ID in outbound SIP requests, along with the display-name of the extension.
  • Page 102 Configuring Phone Service and Voice Mail Configuring Inbound Call Routing Start Internet Explorer, and enter the IP address of the SPA9000. STEP 2 Click Admin Login, and then click Advanced. STEP 3 Click Voice tab > Line 1. STEP 4 Contact List Configure the parameter as described earlier in this section.

  • Page 103: Chapter 6: Configuring Special Features

    Configuring Special Features This chapter helps you to get started setting up various features that may be useful to your customer. For complete information about configuring SPA9000 Voice System features, refer NOTE to the Cisco SPA9000 Administration Guide • “Using the Internal Music Source for Music On Hold,” on page101 •...
  • Page 104 Configuring Special Features Using the Internal Music Source for Music On Hold Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin STEP 1 Login and then click Advanced. Click the PBX Status link, near the top right corner of the page. STEP 2 The screen lists each phone by Station Name and Extension number.

  • Page 105: Configuring The Spa932 Sidecar To Work With The Spa9000

    Configuring Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 Configuring the SPA932 Sidecar to Work with the SPA9000 The SPA932 is an attendant console, also known as a sidecar, that operates with the SPA962 IP phone to allow a user to manage calls and monitor the status of other stations.
  • Page 106 Configuring Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 To connect the SPA962 and the SPA932 together, complete the following tasks: STEP 1 a. Turn both the SPA962 and the SPA932 over so that the ports on the back of the device are facing up.
  • Page 107 Configuring Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 Route the auxiliary cable through the cable relief channel. g. Locate the AUX port on the back of the SPA962. Connect the other end of the auxiliary cable to this port. h.
  • Page 108 Configuring Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin STEP 4 Login and then click Advanced. Alternatively, if you know the IP address of the SPA962, you can enter the IP NOTE address in Internet Explorer, and then skip ahead to Step 7.
  • Page 109 Configuring Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 Example 1: Busy Lamp Field and Speed Dial: fnc=blf+sd;sub=Accounting@$PROXYext=102@$PROXY Example 2: Busy Lamp Field and Call Pickup: fnc=blf+cp;sub=Accounting@$PROXY;ext=102@$PROXY • fnc (required): The function of this key. The following functions can be used independently or in combination.
  • Page 110 Configuring Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 • sub (required): The station name of the device and the IP address of the SPA9000 The station name must exactly match the name that is entered in the NOTE phone configuration web page.

  • Page 111: Managing Inbound Calls With Hunt Groups

    Configuring Special Features Managing Inbound Calls with Hunt Groups Managing Inbound Calls with Hunt Groups A Hunt Group is a group of client stations that are treated as one extension for the purpose of managing inbound calls. The client stations in the hunt group can be alerted simultaneously or sequentially.

  • Page 112: Syntax For Hunt Rules

    Configuring Special Features Managing Inbound Calls with Hunt Groups Syntax for Hunt Rules • Global Hunt Rule (SIP page > PBX Parameters section > Hunt Groups field) SYNTAX: extension:[name=”name”,]station[,station[,station […]]],hunt=hrule[,cfwd=target] • Line-Specific Hunt Rule (Line N page > Subscriber Information section > Contact List field) SYNTAX: station[,station[,station[…]]],hunt=hrule;...

  • Page 113: Examples For Hunt Rules

    Configuring Special Features Managing Inbound Calls with Hunt Groups max: The maximum duration of the hunt, either in seconds or cycles. When this limit is reached, the call is rejected or is forwarded to the specified call forward number (see below). –...
  • Page 114 Configuring Special Features Managing Inbound Calls with Hunt Groups • Using wildcard characters to specify a range of station numbers Global Rule: 500:name=”TechSupport”,1*,hunt=al Line-Specific Rule: 1*,hunt=al In this example, the * symbol is a wildcard character that represents any number of digits. An incoming call simultaneously rings all stations that begin with the number 1.

  • Page 115: Creating A Hunt Rule

    Configuring Special Features Managing Inbound Calls with Hunt Groups • Resuming from a previous hunt with call forwarding to a receptionist Global Rule: 500:name=”Scheduling”,102,103,101,hunt=ne; 45;240,cfwd=100 Line-Specific Rule: 102,103,101,hunt=ne; 45;240,cfwd=100 An incoming call is routed in “next station” order (hunt=ne). When a new call is received, the system resumes the previous hunt.
  • Page 116 Configuring Special Features Managing Inbound Calls with Hunt Groups • Line-Specific Rule: From an external phone, such as a cellular phone, place a call to the phone number that is associated with the line interface. Verify that the call is routed according to the specified settings. SPA9000 Voice System Installation and Configuration Guide for Web UI...

  • Page 117: Managing Inbound Calls With Shared Line Appearances

    Configuring Special Features Managing Inbound Calls with Shared Line Appearances Managing Inbound Calls with Shared Line Appearances A shared line appearance (SLA) allows multiple stations to share an extension number and to manage a call as a group. About Shared Line Appearances An incoming call to an SLA causes all stations to ring simultaneously.
  • Page 118 Configuring Special Features Managing Inbound Calls with Shared Line Appearances Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin STEP 1 Login and then click Advanced. Choose the client station that you want to configure: STEP 2 a.
  • Page 119 Configuring Special Features Managing Inbound Calls with Shared Line Appearances SPA9xx Telephone Configuration > Ext: Subscriber Information d. Scroll down the Proxy and Registration section, and enter the same Proxy value as on the primary extension for this station. SPA9xx Telephone Configuration > Ext: Proxy and Registration Configure a line key button for the shared extension: STEP 4 a.
  • Page 120 Configuring Special Features Managing Inbound Calls with Shared Line Appearances If needed, configure additional line keys for the same SLA. STEP 5 Click Submit All Changes. STEP 6 Repeat this procedure for each phone that you want to configure with the SLA. STEP 7 SPA9000 Voice System Installation and Configuration Guide for Web UI...

  • Page 121: Chapter 7: Localization

    Localization This chapter explains how to localize your SPA9000 Voice System with the language files, tones, and ring patterns for your region. • “Localizing the SPA9000 Auto Attendant Prompts,” on page119 • “Local Time Configuration,” on page122 • “Configuring the SPA9000 and SPA9xx Call Progress Tones,” on page122 •...
  • Page 122 Localization Localizing the SPA9000 Auto Attendant Prompts The set of files includes the following types of prompts: • Prompt 1: Greets the caller and prompts for an extension number • Prompt 2: Notifies the caller that the call is being forwarded •...
  • Page 123 Localization Localizing the SPA9000 Auto Attendant Prompts file path name};][p7={prompt7 file path name};][p8={prompt8 file path name};][p9={prompt9 file path name};][p10={prompt10 file path name};] • scheme: Enter one of the following values: tftp, http, or https. • port: The default ports are 69 for tftp, 80 for http, and 443 for https. •...

  • Page 124: Local Time Configuration

    Localization Local Time Configuration Local Time Configuration You will need to localize the date, time, and daylight saving time rule. See “Setting the Date and Time,” on page 30 “Configuring Daylight Saving Time,” on page 31. Use the following table to find the correct Daylight Saving Time Rules for EMEA and Australia.
  • Page 125 Localization Configuring the SPA9000 and SPA9xx Call Progress Tones Localize the tones for the phones: STEP 2 a. Click the PBX Status link. b. Find the phone that you want to configure, and then click the hyperlink in the Address column.
  • Page 126 Localization Configuring the SPA9000 and SPA9xx Call Progress Tones Ring Back Tone 425@-10;*(1/4/1) Busy Tone 425@-10;10(0.25/0.25/1) Call Waiting Tone 425@-20;30(0.2/0.2/1,0.2/3.6/1,0.2/0.2/1,0.2/0/1) Confirm Tone 425@-16;1(.25/.25/1) France Dial Tone 440@-10;*(*/0/1) Outside Dial Tone 440@-16;10(*/0/1) Prompt Tone 440@-19,620@-19;*(*/0/1+2) Reorder Tone 440@-10;*(.5/.5/1) Off Hook Warning Tone 425@-10;*(.2/.2/1,.2/.6/1) Ring Back Tone 440@-10;*(1.5/3.5/1)
  • Page 127 Localization Configuring the SPA9000 and SPA9xx Call Progress Tones Prompt Tone 425@-19,620@-19;*(*/0/1+2) Reorder Tone 425@-10;*(0.25/0.25/1) Off Hook Warning Tone 425@-10;*(.2/.2/1,.2/.6/1) Ring Back Tone 425@-10;(0.4/0.2/1,0.4/2/1) Busy Tone 425@-10;10(0.5/0.5/1) Call Waiting Tone 425@-20;30(0. 1 8/0.2/1,0.2/4.5/1) Confirm Tone 425@-16;1(.25/.25/1) Italy Dial Tone 425@-10;*(0.2/0.2/1,0.6/1/1) Outside Dial Tone 425@-16;10(0.2/0.2/1,0.6/1/1) Prompt Tone...
  • Page 128 Localization Configuring the SPA9000 and SPA9xx Call Progress Tones Norway Dial Tone 425@-10;*(*/0/1) Outside Dial Tone 425@-16;10(*/0/1) Prompt Tone 425@-19,620@-19;*(*/0/1+2) Reorder Tone 425@-10;*(0.2/0.2/1) Off Hook Warning Tone 1400@-10;*(0.4/15/1) Ring Back Tone 425@-10;(1/4/1) Busy Tone 425@-10;10(.5/.5/1) Call Waiting Tone 425@-20;30(0.2/0.6/1,0.2/10/1) Confirm Tone 1400@-16;1(20/0/1) Portugal Dial Tone...
  • Page 129 Localization Configuring the SPA9000 and SPA9xx Call Progress Tones Busy Tone 425@-10;10(.2/.2/1) Call Waiting Tone 425@-20;30(. 1 75/. 1 75/1,. 1 75/3.5/1) Confirm Tone 425@-16;1(.25/.25/1) Sweden Dial Tone 425@-10;*(*/0/1) Outside Dial Tone 425@-16;10(*/0/1) Prompt Tone 425@-19,620@-19;*(*/0/1+2) Reorder Tone 425@-10;*(0.25/0.75/1) Off Hook Warning Tone 425@-10;*(.2/.2/1,.2/.6/1) Ring Back Tone 425@-10;*(1/5/1)

  • Page 130: Localizing The Spa400 Voice Mail Prompts

    Localization Localizing the SPA400 Voice Mail Prompts Localizing the SPA400 Voice Mail Prompts By default, the voice mail system is configured for the English language. You can localize the system by downloading and installing the appropriate language files for your region. Download the necessary language files from Cisco Partner Central, Voice &...

  • Page 131: Localizing The Spa400 Call Disconnect Tones

    Localization Localizing the SPA400 Call Disconnect Tones e. If desired, make a backup copy of the existing sounds folder. You are not overwriting any user message files in this procedure. NOTE However, it is a good practice to make a backup copy of your files before doing any upgrades.
  • Page 132 Localization Localizing the SPA400 Call Disconnect Tones Country First Tone Repeat (optional) (optional) (optional) Count (ms) (ms) (ms) (ms) (ms) (ms) (ms) (ms) Germany Ireland Italy Netherlands Norway Portugal Spain Sweden Start Internet Explorer, enter the IP address of the SPA400, and log on. STEP 1 Click the Tone tab.

  • Page 133: Localizing The Spa400 Caller Id Method

    Localization Localizing the SPA400 Caller ID Method Click Save Settings. STEP 4 On the menu, click Setup > Voice. STEP 5 Scroll down to the Tear Down FXO Port field, and enter 0. Refer to the following STEP 6 illustration. SPA400 Setup tab >...
  • Page 134 Localization Localizing the SPA400 Caller ID Method In the United Kingdom, choose UK BT or UK CCA. In the rest of Europe, NOTE choose European (FSK). Click Save Settings. STEP 4 To restart the SPA400, complete the following tasks: STEP 5 a.

  • Page 135: Appendix A: Installation Workbook

    Installation Workbook This workbook is intended to help you to record information about the customer’s network environment as well as the order and service information, before installing the SPA9000 Voice System. By using this workbook, you can minimize the installation time and ensure that all setup requirements are met. This workbook is designed to help SPA9000 Voice System installation technicians and can be used as a training guide and checklist for VARs and Service Providers.
  • Page 136 Installation Workbook City and Postal Code Site Survey Date and Date: Method (circle one) ON SITE / BY PHONE Installation Schedule Date Site Survey Survey date Survey by Service Provider Information If you have multiple service providers, copy this page as needed. You can configure the four SPA9000 interfaces with different service providers.
  • Page 137 Installation Workbook Provisioning Information SIP Proxy User Name Password Provisioning Method (Circle one.) SPA9000 VOICE SYSTEM WIZARD VERSION WEB UI REMOTE PROVISIONING Service provider additional parameters (e.g. DID numbers) Audio preferred codec (Circle G.711A G.711u G.729a G.726 G.723. 1 one.) SPA9000 Voice System Installation and Configuration Guide for Web UI...
  • Page 138 Installation Workbook Telephony System Survey Number of IP Phones to install Is it there an existing KTS or PBX to replace (Circle one.) If yes, please list the existing features provided by the system Is the customer setup requiring Receptionist telephone any of the following features? (Circle all that apply.) Automatic attendant...
  • Page 139 Installation Workbook Infrastructure Survey New Cable wiring required (Circle one.) If yes, how many and where? AC Outlet available for each Cisco SPA device location (Circle one.) If no, where are the missing locations? PSTN Line (Circle one.) If yes, how many? ISDN BRI Line (Circle one.) If yes, how many? Battery backup (Circle one.)
  • Page 140 Installation Workbook Broadband Type Broadband connection type ADSL xDSL FTTH Other (Circle one.) If other please specify: IP addressing type (Circle one.) DYNAMIC STATIC If static, IP address If static, network mask Primary DNS Secondary DNS Bandwidth Uplink (kbps): Downlink (kbps): Bandwidth Codec Bandwidth per G.711 –...
  • Page 141 Installation Workbook Gateway LAN IP Address Network Mask DHCP Server QoS Router (Circle one.) If yes, Type of QoS enforcement IP TOS VLAN ID 802. 1 p (Circle one.) QoS Switch If yes, Type of QoS enforcement IP TOS VLAN ID 802.
  • Page 142 Installation Workbook New LAN Device(s) needed If yes, define the type Sufficient Ethernet ports for each IP phone location If no, what type of new device added Firewall If yes, Hardware or Software Hardware Software based Is a specific port need to be Port Number: opened If yes, does the customer have...
  • Page 143 Installation Workbook IP Phone 5 IP Phone 6 IP Phone 7 IP Phone 8 IP Phone 9 IP Phone 10 IP Phone 11 IP Phone 12 IP Phone 13 IP Phone 14 IP Phone 15 IP Phone 16 Component Component Component Component Component...
  • Page 144 Installation Workbook Are office junction boxes accurately labeled between the telco closet and the installation locations? Is there room in the existing equipment rack for additional equipment Cisco SPA devices SPA9000 Firmware version SPA901 Number of phones Firmware version SPA921 Number of phones Firmware version SPA941...
  • Page 145 Installation Workbook SPA942 Number of phones Firmware version SPA962 Number of phones Firmware version SPA932 Number of consoles SPA400 Number of gateways Firmware version POES5 Number of units WBP54G Number of units MB100 Number of units SPA9000 Voice System Configuration SPA9000 MAC ID Key Upgrade (opt)
  • Page 146 Installation Workbook SPA400 #1 MAC ID PSTN Phone Numbers NOTES: SPA400 #2 MAC ID PSTN Phone Numbers NOTES: SPA400 #3 MAC ID PSTN Phone Numbers NOTES: SPA400 #4 MAC ID PSTN Phone Numbers NOTES: SPA9000 Voice System Installation and Configuration Guide for Web UI...
  • Page 147 Installation Workbook Phone : (enter station number) Copy and print this page as needed for each phone. Link Phone Model MAC ID DID Numbers WiFi Share / Private Hunt Group Voice Mail Share / Private Hunt Group Voice Mail Share / Private Hunt Group Voice Mail Share / Private...
  • Page 148 Installation Workbook Additional Equipment Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes SPA9000 Voice System Installation and Configuration Guide for Web UI...
  • Page 149 Installation Workbook Additional Installation and Configuration Notes SPA9000 Voice System Installation and Configuration Guide for Web UI...

  • Page 150: Appendix B: Troubleshooting

    Troubleshooting This appendix provides solutions to problems that may occur during the installation and operation of the SPA9000 Voice System. If you can’t find an answer here, visit the Cisco Small Business Community at the following URL: https://www.myciscocommunity.com/community/smallbizsupport/ voiceandconferencing/voice Q. The SPA9000 did not automatically assign an extension number to the Cisco SPA IP Phone, and the phone Ext LED is yellow instead of green.
  • Page 151 Troubleshooting Alternatively, connect to the SPA9000 administration web server. Go NOTE Voice > SIP PBX Parameters page, section, and find the address in Multicast Address field. 2. Check the multicast address settings on the phone: SPA901: Lift the receiver, and press **** to access the IVR. After the greeting plays, press 180# to hear the multicast address.
  • Page 152 Troubleshooting Q. When the phones boot up, the LEDs flash yellow for several seconds and then turn green. A. This behavior indicates that the switch is performing spanning tree functions, which may interfere with VoIP performance. For proper performance, both spanning tree and Port Fast should be enabled on the switch.
  • Page 153 Troubleshooting Q. I am trying to upgrade a phone with a computer that is connected to the PC port. The upgrade is not successful. A. You cannot perform a firmware upgrade from a computer that is connected to the phone that you are upgrading. The phone reboots several times during the upgrade process, and as a result the firmware cannot be retrieved from the computer.
  • Page 154 Troubleshooting • If outbound calls previously were placed successfully: First determine whether or not the dialed digits are accepted by the dial plan. If the problem is not with the dial plan, consider the following possible causes: • FXO lines: The PSTN central office connection might be disconnected or disabled on the PSTN side.
  • Page 155 Troubleshooting Q. How can I change greetings for the Auto Attendant? A. You can record greetings by using the SPA9000 IVR. You also can specify a TFTP server from which recordings can be downloaded by the SPA9000. For Cisco SPA9000 Voice System Administration Guide more information, see the Q.
  • Page 156 Troubleshooting Q. I placed a test call from an external number, and I heard a busy tone, or my call was connected to the wrong extension number. There are three possible causes to consider: • SPA9000 Voice > Info Line Registration: Verify that the line is registered. On the Line N Status page, scroll down to the section, where...
  • Page 157 Troubleshooting • WAN access may be disabled. To enable access to the administration web server, complete the following tasks: a. Connect an analog one to an available Phone port on the SPA9000. b. Press the star (*) key four times: **** c.
  • Page 158 Troubleshooting You can use IVR option #110 to verify the IP address on the SPA9000. NOTE 3. Click PBX Status to view the status of the devices. Q. How do I save my current configuration? Follow the appropriate procedure, below, for the device that you want to back up: •...

  • Page 159: Appendix C: Where To Go From Here

    Where to Go From Here This appendix describes additional resources that are available to help you and your customer obtain the full benefits of the SPA9000 Voice System. • “Product Resources,” on page157 • “Related Documentation,” on page158 Product Resources Website addresses in this document are listed without http:// in front of the address because most current web browsers do not require it.
  • Page 160 Where to Go From Here Related Documentation Resource Location www.cisco.com/go/osln Open Source License Notices www.cisco.com/en/US/products/ps10030/ Regulatory Compliance and tsd_products_support_series_home.html Safety Information Cisco Partner www.cisco.com/web/partners/sell/smb Central (Login Required) Cisco Small www.cisco.com/smb Business Home Related Documentation The following table describes the various documents that Cisco provides to help you to install, configure, and manage the SPA9000 Voice System and its components.
  • Page 161 Where to Go From Here Related Documentation Document Title Description Intended Audience • Administration and SPA9000 Voice System VARs and Service configuration of system Administration Guide Providers features using the SPA9000 and SPA400 • Deployment options for ITSP, PSTN, and ISDN services •...

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