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Linksys 900 Series Administrator's Manual

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Linksys 900 Series IP Phone Administrator Guide
Document Version 3.1
July 25, 2007
Corporate Headquarters
Linksys
121 Theory Drive
Irvine, CA 92617
USA
http://www.linksys.com
Tel: 949 823-1200
800 546-5797
Fax: 949 823-1100

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Summary of Contents for Linksys 900 Series

  • Page 1 Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 July 25, 2007 Corporate Headquarters Linksys 121 Theory Drive Irvine, CA 92617 http://www.linksys.com Tel: 949 823-1200 800 546-5797 Fax: 949 823-1100...
  • Page 2 61000-4-4:1995, EN 61000-4-5:1995, EN 61000-4-6:1996, EN 61000-4-8:1994, EN 61000-4-11:1994, EN 61000-3-2:2001, EN 61000-3-3:1995 & EN 55022:1998 Class B Modifications to this product not authorized by Linksys could void FCC approval, thereby terminating end user authority to use this product. For indoor use only.

  • Page 3: Table Of Contents

    SIP Proxy Redundancy Supported Codecs Other Features 1-10 Technology Background 1-10 Session Initiation Protocol 1-10 Using 900 Series Phones with a Firewall or Router 1-11 Network Address Translation 1-11 NAT Overview 1-12 NAT Types 1-12 Simple Traversal of UDP Through NAT...
  • Page 4 Using the IVR Menu 4-18 IVR Options 4-20 Entering a Password through the IVR Managing Linksys 900 Series IP Phones C H A P T E R Using the LCD Display Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 5 Audio Volume Adjustment 4-24 Managing Ring Tones 4-25 Configuring a Dial Plan 4-26 Dial Plan Digit Sequences 4-26 Dial Plan Rules 4-27 Digit Sequence Syntax 4-27 Element Repetition 4-27 Sub-sequence Substitution Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 6 4 Ring Tone 5 Preferences 5.1 Block Caller ID 5.2 Block Anonymous Call 5.3 Do Not Disturb 5.4 Secure Call 5.5 Dial Assistance 5.6 Preferred Audio Device 6 Call Forward Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 7 4-13 Ext 1/2/3/4 4-13 Line 1, 2,3,4 4-13 12 Reboot 4-13 13 Restart 4-13 14 Factory Reset 4-14 15 Set Password 4-14 16 Set LCD Contrast 4-14 17 CallPark Status Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 8 Outbound Call Codec Selection Codes 4-27 Miscellaneous 4-31 Phone Tab 4-31 General 4-31 Line Key 1/2/3/4/5/6 4-32 Miscellaneous Line Key Settings 4-32 Line Key LED Pattern 4-33 Supplementary Services 4-34 Ring Tone Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 viii...
  • Page 9 Sidecar 1 4-51 Sidecar 2 4-52 SPA932 Status Acronyms A P P E N D I X Glossary A P P E N D I X N D E X Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 10 Contents Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 11 Preface This guide describes administration and use of the Linksys SPA900 Series IP phones. It contains the following sections: • Document Audience, page xi • Linksys 900 Series IP Telephones, page xi • How This Document is Organized, page xii •...

  • Page 12: How This Document Is Organized

    Chapter 4, “LCD Command This chapter describes how to access the features and options Reference Guide” provided by Linksys 900 Series IP phones by using the LCD display. Chapter 5, “900 Series phone This chapter lists the function and usage for each field or parameter Field Reference”...

  • Page 13: Related Documentation I-Xiii

    If you are an end user of LVS products and need technical support, contact the reseller or Internet telephony service provider (ITSP) that supplied the equipment. Technical support contact information for authorized Linksys Voice System partners is as follows: LVS Phone Support (requires an authorized partner PIN) •...
  • Page 14 Preface Technical Support Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 15 C H A P T E R Introducing Linksys 900 Series IP Phones This guide describes the administration and use of Linksys analog telephone adapters (ATAs). This chapter introduces the functionality of the Linksys 900 Series IP phones and includes the following sections: •...

  • Page 16: Introducing Linksys 900 Series Ip Phones

    SPA3102, which acts as a SIP-PSTN gateway. As shown, the RTP400 and WRTP54G provide QoS-enabled IP routers in addition to two ports for connecting analog telephone devices. Figure 1-1 Linksys SPA900 Series IP Phones in a VoIP Network PSTN Up to 4 FXO lines...
  • Page 17 URI (IP) Dialing Support (Vanity Numbers) • Date and Time with Intelligent Daylight Savings Support • Call Duration and Start Time Stored in Call Logs • Ten-User Downloadable Ring Tones - Ring Tone Generator Free from www.linksys.com • Speed Dialing • Automatic Redial •...

  • Page 18: Spa901 Features

    Table 1-2 Speech Quality Metrics Algorithm Bandwidth Complexity MOS Score G.711 64 kbps Very low G.726 16, 24, 32, 40 kbps 4.1 (32 kbps) Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 19 Hardware noise—Certain levels of noise can be coupled into the conversational audio signals because of the hardware design. The source can be ambient noise or 60 Hz noise from the power adaptor. The SPA900 Series hardware design minimizes noise coupling. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 20: Feature Descriptions

    If the SPA900 Series IP phone is currently using a lower priority proxy server, it periodically probes the higher priority proxy to see whether it is back on line, and attempts to switch back to the higher priority proxy whenever possible. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 21: Supported Codecs

    The administrator can select the low-bit-rate codec used for each line. G.711a and G.711u are always enabled. Table 1-3 describes the codecs supported by the Linksys SPA900 Series IP phones. Table 1-3 Codecs Supported by Linksys SPA900 Series IP Phones...

  • Page 22: Other Features

    SPA900 Series IP phones try to shrink the jitter buffer over time to achieve a lower overall delay. If the jitter level is higher, it shrinks more gradually. If jitter level is lower, it shrinks more quickly. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 23 Reporting operation statistics are available in the Info tab. Line status is reported for each line (1 and 2). Each line maintains up to 2 calls: Call 1 and 2. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 24: Technology Background

    UAs over dynamically assigned ports using the Real-time Protocol (RTP). Using 900 Series Phones with a Firewall or Router When using a 900 Series phone behind a firewall or router, make sure that the following ports are not blocked: Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 25: Network Address Translation

    NAT Support with Session Border Controller Provided by ITSP Private IP address External IP address 192.168.1.1 assigned by ISP 192.168.1.101 192.168.1.102 NAT Device Internet DHCP server SPA9000 ITSP SIP Proxy Session Border 192.168.1.100 Controller Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 1-11...

  • Page 26: Nat Types

    Introducing Linksys 900 Series IP Phones Technology Background This is the preferred option because it eliminates the need for managing NAT on the 900 Series phone. If this is not available, you need to discuss with the ITSP how to use the NAT Support Parameters provided by the 900 Series phone, such as <Outbound Proxy>...

  • Page 27: Sip-Nat Interoperation

    • Extend the discovered NAT mappings by sending keep-alive packets. Because the mapping is alive only for a short period, the 900 Series phone system continues to send periodic keep-alive packets through the mapping to extend its validity as necessary.

  • Page 28: Where To Go From Here

    The following documentation provides additional documentation for Linksys SPA900 Series IP phones: • IVR Quick Guide • SPA Provisioning Guide The following documentation describes how to use other Linksys Voice System products: • SPA9000 Administrator Guide • LVS CTI Integration Guide •...

  • Page 29: Getting Started

    The Linksys SPA900 Series provides fully-featured VoIP phones that integrate with the Linksys SPA9000 to provide connectivity to other local stations, and through an ITSP to IP phones over the Internet, In addition, the optional SPA400 integrates with the SPA9000 and provides connectivity between SPA900 IP phones and the PSTN.

  • Page 30: Caring For Your Hardware

    SPA962, page 2-8 Caring for Your Hardware The Linksys 900 Series IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

  • Page 31: Front Panel And Side Of Phone

    Dedicated Hold Button • Settings Button for Access to Feature, Set-up, and Configuration Menus • Volume Control Rocking Up/Down Knob Controls Handset, Headset, Speaker, Ringer • Standard 12-Button Dialing Pad Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 32: Spa921

    Enters numeric digits for initiating a call or for entering configuration information. Navigation button Scrolls between display and configuration options in the LCD display. Soft keys 1-4 Selects options on the LCD display Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 33: Back Panel

    (not shown). It obtains power directly from the SPA962 and does not require a separate power supply. Two SPA932 units can be attached to a single SPA962 to monitor a total of 64 separate lines. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 34: Spa941

    Connects to a second SPA932 unit (optional) Green Idle In-use Blinking Red Ringing SPA941 The SPA941 provides two lines by default and is upgradeable to four lines (see Figure 2-5). Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 35: Front Panel

    Connects to the SPA9000 through a local switch. The SPA942 has two ports. Use the other port to connect to a PC or other LAN device. Power Connects to the 5-volt power supply. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 36: Spa942

    The SPA962 has a 320 x 240 true color, four-inch, LCD, provides up to six telephone extensions, and supports PoE (see Figure 2-7). The PA100 power supply must be ordered separately if you are not using a PoE switch. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 37: Front Panel

    PC or other LAN device. Power Connects to the 5-volt power supply. AUX RJ-11 port Reserved for future functionality and not for use as a telephone line port. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 38: Establishing Connectivity

    Linksys recommends using the 900 Series phone with QoS-capable networking equipment that can prioritize the VoIP application traffic. QoS features are available on many Linksys data networking switches and routers. A QoS-enabled router prioritizes the packets going upstream to the ISP.

  • Page 39: Installing The Spa900 Series Ip Phone

    Power adapter (must be ordered separately for PoE units: SPA922, SPA942, and SPA962) Assembling the Phone and Connecting to the Network Perform the following steps to connect 900 Series phone. Step 1 Find the end of the coiled phone cord that has the longer straightened end. Plug that end into the back of the phone base (phone symbol).

  • Page 40: Mounting The Phone To The Wall

    “Troubleshooting FAQ” section on page 3-35. Using the Administration Web Server This section describes how to use the administration web server to configure the 900 Series phone. It includes the following topics: • Connecting to the Administration Web Server, page 2-13 •...

  • Page 41: Connecting To The Administration Web Server

    Click basic to view basic settings, or click advanced to view advanced settings. Step 7 If you make changes on a screen, click Submit All Changes to save the changes, Click Undo All Changes button to undo your changes. When changes are saved, the 900 Series phone may reboot. Administrator Account Privileges The 900 Series phone support two levels of administration privileges: Administrator and User.

  • Page 42: Web Interface Urls

    Administrator account privilege is needed for these functions. Upgrade URL The Upgrade URL lets you upgrade the 900 Series phone to the firmware specified by the URL, which can identify either a TFTP or HTTP server. If the value of the <Upgrade Enable> parameter in the Provisioning page is No, you cannot upgrade the Note 900 Series phone even if the web page indicates otherwise.

  • Page 43: Resync Url

    TFTP or HTTP server. If no firmware-pathname is specified, /spa.bin is assumed, as in the following example: http://192.168.2.217/admin/upgrade?tftp://192.168.2.251/spa.bin Resync URL The Resync URL lets you force the 900 Series phone to do a resync to a profile specified in the URL, which can identify either a TFTP, HTTP, or HTTPS server. Note The SPA resyncs only when it is idle.

  • Page 44: Provisioning Capabilities

    For further information about remote provisioning refer to the LVS SPA Provisioning Guide. Configuration Profile The 900 Series phone configuration profile can be either an XML file or a binary file with a proprietary format. The XML file consists of a series of elements (one per configuration parameter), encapsulated within the element tags <flat-profile>...

  • Page 45: Using The Interactive Voice Response Interface

    To use the IVR menu, complete the following steps. Step 1 Connect an analog telephone to the Phone 1 or Phone 2 port of the 900 Series phone. Note You can only access the IVR menu through an analog telephone, not an IP phone.

  • Page 46: Ivr Options

    Then press 1 to save the IP address or press the * (star) key to cancel your entry and return to the main menu. If the menu is inactive for more than one minute, the 900 Series phone times out. You need to re-enter the menu by pressing ****.
  • Page 47 Enter 1 to enable Requires password administration web Enter 0 to disable server Manual Reboot of Unit 732668 None After you hear “Option Successful,” hang up. Unit reboots automatically. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 2-19...

  • Page 48: Entering A Password Through The Ivr

    To input: W, X, Y, Z, w, x, y, z—press “9’ – To input all other characters in the Administrator account password, press “0’ Note This translation convention applies only to the password input. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 2-20...
  • Page 49 Notes: – The final # key is not included in the password value. Saved settings take effect when the telephone is hung up, and if necessary, the 900 Series phone – automatically reboots. After one minute of inactivity, the unit times out. The user needs to re-enter the configuration menu from the beginning by pressing * * * *.
  • Page 50 Chapter 2 Getting Started Using the Interactive Voice Response Interface Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 2-22...

  • Page 51: Using The Lcd Display

    C H A P T E R Managing Linksys 900 Series IP Phones This chapter describes how to configure Linksys SPA900 Series IP phones and includes the following sections: • Using the LCD Display, page 3-1 • Localization, page 3-6 •...

  • Page 52: Lcd Display Controls

    To access an option, press the Menu button and press the Navigation button to select the option. Then push the left soft key beneath the Select option to select the option. Figure 3-2 summarizes the function of the other buttons on the telephone keypad. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 53: Using Soft Keys

    (Last call return) Dials the last call received. park Parks a call at a designated call park number. The call is active until it is unparked, or the caller disconnects (must be enabled before use). Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...
  • Page 54 Plays ring tones. save Saves changes. select Chooses an item to change or view. Toggles between yes and no settings. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 55: Entering And Saving Settings

    Managing Linksys 900 Series IP Phones Using the LCD Display Entering and Saving Settings The 900 Series phone GUI lets the user enter alphanumeric and numeric inputs. The following data types may be entered into the phone: • Numeric string, such as a phone number when dialing •...

  • Page 56: Localization

    Holding down the <<, >>, or erase<, soft key or any numeric keypad keys automatically repeats the entry. If the input value is wider than the LCD can display, the 900 Series phone automatically scrolls the input to the left so that the user can continue to enter input. On the other hand, the 900 Series phone stops accepting further input for a given field if the maximum allowed input length has been reached for that field.
  • Page 57 The dictionaries are found in the FW and Tools section, LVS area. Currently dictionaries are available for the following languages: • English • Spanish • German, • Dutch • Italian • French • Portuguese • Danish Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 58: Changing The Display Background (Spa962)

    Click the Phone tab and scroll down to the Background Picture section at the bottom of the page (see Figure 3-4). Figure 3-4 Background Picture Parameters Step 4 Select Downloaded from the Current Background Picture pull-down selection list. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 59: Using The Spa932 (Sidecar) With The Spa962

    On the Broadsoft server, in the user profile used by the SPA962 to register with the Broadsoft server, select Assign Services. Step 2 On the Assign Services page, from the Available Services column, move Busy Lamp Field and Phone Status Monitoring to the User Services column. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 60: Configuring The Spa932

    If you do not see the SPA932 tab, check your firmware version, and upgrade as necessary. The system displays the page shown in Figure 3-5. Figure 3-5 SPA932 Configuration Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-10...
  • Page 61 You only need to use the vid= keyword in the first entry assigned to each SPA962 extension. Subsequent keys will use the same extension. Broadsoft Syntax The following is an example entry for a Broadsoft server: fnc=enabled_functions;sub=blf_list_uri@broadsoft;usr=dn@broadsoft Replace the variables (in italics), as follows: Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-11...

  • Page 62: Monitoring The Spa932

    Figure 3-6. Figure 3-6 SPA932 Status For information about each field on this display, refer to Chapter 5, “900 Series phone Field Reference.” Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-12...

  • Page 63: Call Appearances And Extensions

    Held: Remote party is on hold • Invalid: Remote party hangs up or error while attempting outbound call • Busy: the line is being used by another station (shared line only) Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-13...

  • Page 64: Line Key Leds

    • Green (g) • Amber (a) • Off (o). The 900 Series phone has four built- in blinking patterns defined: • No Blink (nb): Steady on (or off) • Slow Blink (sb): 500ms on, 500ms off • Fast Blink (fb): 100ms on, 100ms off •...

  • Page 65: Using Call Features

    • Audio Volume Adjustment, page 3-24 • Managing Ring Tones, page 3-24 Selecting the Audio I/O Device and Line The SPA900 Series IP phones provide three audio I/O devices: Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-15...

  • Page 66: Making Calls

    A new call appearance is selected automatically when the user presses the conf or xfer soft key. The 900 Series phone tries to pick an idle call appearance that is on the same extension as the last active call. If that call appearance is not available, the phone tries to pick a call appearance whose extension has the same proxy server as the last active call.

  • Page 67: Answering And Ending Calls

    A line key LED rapidly blinks red when a call is incoming. The user can answer the call by: • Selecting an audio device. The 900 Series phone answers the ringing call. If there are simultaneous incoming calls, the call ringing on the lowest numbered line key is answered. •...

  • Page 68: Speed Dialing

    A speed dial entry can be a phone number or URL. The user can also enter a name that matches one of the directory entries. As the value is entered, the 900 Series phone attempts to match the entry to the directory entries and brings up a list of potential matches on the screen. The user can scroll down to select one of the suggested entries.

  • Page 69: Attended Call Transfer

    The 900 Series phone implements this feature by repeatedly dialing the busy number periodically until the called party rings or answers, or until the service order is canceled by the user or expires.

  • Page 70: Message Waiting Indication (Mwi)

    (the ring to be used is the default ring for the corresponding extension for that Line key). If the call back party answers the call before the local user does, the 900 Series phone sends a holding tone to the call back party. If the local user picks up the call back Line key first, the user hears a ring back tone like a regular outbound call.

  • Page 71: Personal Directory

    Ring Tone Up to 100 entries can be stored in the 900 Series phone. An entry can be added or edited from the phone GUI or on the web page or through remote provisioning. To do this from the web page or through remote provisioning, you specify the value as a DirEntry script.

  • Page 72: Dialing Assistance

    When looking for matches from the Redial List and the Directory, the 900 Series phone skips any leading *codes, so that the match is purely based on the target number. If configured on the phone, the *code that is skipped may be any of the following: •...
  • Page 73 Managing Linksys 900 Series IP Phones Using Call Features The 900 Series phone keeps up to 60 entries per log in reverse chronological order. The logs are saved in the phone non-volatile memory. All call logs can be viewed on the 900 Series phone web page using the following link: http://ip_address./calllog.htm...

  • Page 74: Audio Volume Adjustment

    Call Progress Tone Volume (setting the ToneScript for each tone) Managing Ring Tones The 900 Series phone offers 10 ring tones. The characteristics of each ring tone is configurable using a Ring Tone script. In a Ring Tone script, the user can assign a name for the ring tone, and specify two components: •...

  • Page 75: Configuring A Dial Plan

    For input, you can use any .wav file less than eight seconds. Configuring a Dial Plan The 900 Series phone allows each line to be configured with a distinct dial plan. The dial plan specifies how to interpret digit sequences dialed by the user, and how to convert those sequences into an outbound dial string.

  • Page 76: Dial Plan Digit Sequences

    Any one of a set of terminating events triggers the 900 Series phone to either accept the user-dialed sequence and transmit it to initiate a call, or else to reject it as invalid. The terminating events are as follows: •...

  • Page 77: Digit Sequence Syntax

    Thus, “L:8,( . . . )” sets the interdigit long timeout to 8 seconds for the line associated with this dial plan. And, “L:8,S:4,( . . . )” overrides both the long and the short time-out values. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 78: Local Timer Overrides

    Warm Line. Implicit Sequences The 900 Series phone implicitly appends the vertical code sequences entered in the administration web server Regional parameter settings to the end of the dial plan for both Line 1 and Line 2. Likewise, if <Enable_IP_Dialing> is enabled, IP dialing is also accepted on the associated line.

  • Page 79: Dial Plan Timers

    The <Interdigit_Short_Timer> specifies the default maximum time (in seconds) allowed between dialed digits, when at least one candidate digit sequence is complete as dialed (see the following discussion of Dial_Plan parameters for an explanation of candidate digit sequences). Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-29...

  • Page 80: Dial Plans

    This option require the user to confirm before proceeding. Password Protection The user can configure a password to the phone to protect against access to the certain options. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-30...

  • Page 81: Managing The Time/Date

    If the header is present, the SPA uses it to update its current time. • Manual Setup—900 Series phone also lets the user manually enter the current time and date from the phone GUI or from the web page. However, this value is overridden by the NTP time or SIP Message Date whenever they are presented to the phone.

  • Page 82: Using Star Codes To Activate/Deactivate Services

    Using Star Codes to Activate/Deactivate Services The 900 Series phone accepts star codes to activate or deactivate certain services on the phone. Below is a list of services that are accessible with a star code, with the default star code shown in parenthesis: •...
  • Page 83 The *code soft key indicates the *codes available. Star codes can also be included in a directory entry or redial list. In addition there are two special codes: • Referral Services Codes Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-33...

  • Page 84: Disabling Services

    Services that can be disabled (or enabled) by the second method include any service that has a star code assignment in the 900 Series phone configuration profile. Note that if a service is enabled, but the corresponding *code is emptied, the service can still be enabled/disabled by the end- user from the phone LCD or the administration web server.

  • Page 85: Troubleshooting Faq

    A flashing red line status light on the SPA900 Series phone indicates a local LAN issue. If statistics on the switch show a high number of collisions on the ports connected to the 900 Series phone, you can reduce the speed on the ports to 10mb half duplex to eliminate the collision problems.
  • Page 86 Contact the network administrator or service provider. Be prepared to provide the call log information, the voice quality issue type, the current IP address and registration status (Registered, Not Registered). Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 3-36...
  • Page 87 14 Factory Reset, page 4-13 • 15 Set Password, page 4-14 • 16 Set LCD Contrast, page 4-14 • 17 CallPark Status, page 4-14 • 18 Language (SPA922, 942, and 962), page 4-14 Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 88: Directory

    Note Be sure to press the save button after entering information. Otherwise, the information is not saved and will not appear in the directory. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 89: Speed Dial

    To dial an entry, scroll through the list to highlight the number and press the dial soft key. To return to the Menu option, press the cancel soft key. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 90: Answered Calls

    This option allows you to set the preferences on the phone including the following: • 5.1 Block Caller ID • 5.2 Block Anonymous callers • 5.3 Do Not Disturb • 5.4 Secure Call • 5.5 Dial Assistance • 5.6 Preferred Audio Device Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 91: Block Caller Id

    When a call is secure, the voice conversation is encrypted so that others cannot eavesdrop on the conversation. To enable this feature the 900 Series phone must have a mini-certificate installed. From the Preferences menu, press 4 or scroll down until the selection is highlighted and then press edit.

  • Page 92: Dial Assistance

    Shortcut: Menu, 5, 5, edit, y/n, ok The Dial Assistance option allows the 900 Series phone to automatically suggest a number on the display based on entries in the directory or call logs. Use the down arrow button to select the number to be dialed.

  • Page 93: Cfwd No Ans Number

    , save To set the number to call voicemail, press Menu and then press 8, or scroll down until the selection is highlighted and press the select soft key. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 94: Network

    To view the current IP address, press 2 on the Network menu, or scroll down until Current IP Address is highlighted and press the select soft key. The Current IP Address is set in one of the following ways: Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 95: Host Name

    Enable Web Server and press the select soft key. To enable or disable the Web Server, press the edit soft key. Press the y/n soft key to toggle between Yes to No and press ok. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 96: Non Dhcp Ip Address

    13 from the Network menu, or scroll down and highlight Non DHCP DNS 1 and press the select soft key. Then press the edit soft key. After entering the IP address of the server, press ok. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 4-10...

  • Page 97: Non Dhcp Ntp Server 2

    Shortcut: Menu, 10, 3, select To view the software version, press 3 from the Product Info menu or scroll down to highlight Software Version and press the select soft key. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 4-11...

  • Page 98: Hardware Version

    To view the phone status, press the Menu button and then 11 or scroll down to Status and press the select soft key. The display provides the time and date, Up time, Transmitted packets (TX) and Received Packets (RX). Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 4-12...

  • Page 99: Ext 1/2/3/4

    Select ok to change the settings of the phone to the factory default settings. This option is only displayed for 5 seconds. After 5 seconds, the display is returned to the Menu option. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 100: Set Password

    To change the language, the user performs the following steps: Press the Menu button. Select Language (option 18). Select Edit to change language. Select Option to change the language. Select OK and Save. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 4-14...
  • Page 101 • Danish • Swedish • Czech • Slovak For information about configuring the languages available to the user through the LCD menu, refer to the“Localization” section on page 3-6. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 4-15...
  • Page 102 Chapter 4 LCD Command Reference Guide 18 Language (SPA922, 942, and 962) Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 4-16...

  • Page 103: Series Phone Field Reference

    Ext 1/2/3/45/6 Tab, page 5-36 • User, page 5-46 • 932 Tab (SPA962 only), page 5-49 • SPA932 Status, page 5-52 For information about the Provisioning page, see the Linksys SPA Provisioning Guide. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 104: Info Tab

    MAC address of the 900 Series phone. Client Certificate Status of the client certificate, which authenticates the 900 Series phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the 900 Series phone.

  • Page 105: Phone Status

    RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the name of the company that provisioned the unit. Licenses Indicates any additional licenses that you have installed in the 900 Series phone. Phone Status Field...

  • Page 106: Line 1/2/3/4/5/6 Status

    Call 1/2 Packets Lost Number of packets lost. Call 1/2 Packet Error Number of invalid packets received. Call 1/2 Mapped RTP Port The port mapped for Real Time Protocol traffic for Call 1/2. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 107: Downloaded Ring Tone

    Information about the user downloaded ring tone 1: name, size, and time-stamp of the tone. Ring Tone 2 Information about the user downloaded ring tone 2: name, size, and time-stamp of the tone. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1...

  • Page 108: System Tab

    This feature should only be used on firmware version 1.0.9 or later. The default is yes. Web Server Port Port number of the 900 Series phone administration web server. The default is 80. Enable Web Admin Access Lets you enable or disable local access to the administration web server. Select yes or no from the drop-down menu.

  • Page 109: Pppoe Settings

    The network domain of the 900 Series phone. Primary DNS DNS server used by 900 Series phone in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the primary DNS server. The default is 0.0.0.0.

  • Page 110: Vlan Settings

    Enable this parameter if the switch to which the 900 Series IP phone is connected uses VLAN tagging. VLAN ID Enter the VLAN tag for the VLAN to which the 900 Series IP phone is assigned. This should be the same VLAN to which the SPA9000 is assigned. Enable CDP Enables or disables Cisco Discovery Protocol (CDP.

  • Page 111: Sip Tab

    Agent Name> is also used for the REGISTER request. The default is blank. SIP Accept Language Accept-Language header used. There is no default (this indicates 900 Series phone does not include this header). If empty, the header is not included. DTMF Relay MIME Type MIME Type used in a SIP INFO message to signal a DTMF event.

  • Page 112: Sip Timer Values (Sec)

    If set to yes, the 900 Series phone uses a different random call-ID for registration after the next software reboot. If set to no, the 900 Series phone tries to use the same call-ID for registration after the next software reboot. The 900 Series phone always uses a new random Call-ID for registration after a power-cycle, regardless of this setting.
  • Page 113 If the value is larger than this setting, the maximum value is used. The default is 7200. Reg Retry Intvl Interval to wait before the 900 Series phone retries registration after failing during the last registration. The default is 30.

  • Page 114: Response Status Code Handling

    900 Series phone waits for the specified length of time before retrying. If this interval is 0, the 900 Series phone stops trying. This value should be much larger than the Reg Retry Intvl value, which should not be 0.

  • Page 115: Rtp Parameters

    Max RTP ICMP Err Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the 900 Series phone terminates the call. If value is set to 0, the 900 Series phone ignores the limit on ICMP errors.

  • Page 116: Sdp Payload Types

    SDP Payload Types The configured dynamic payloads are used for outbound calls only where the 900 Series phone presents the SDP offer. For inbound calls with a SDP offer, 900 Series phone follow the caller dynamic payload type assignments. 900 Series phone uses the configured codec names in its outbound SDP. 900 Series phone ignores the codec names in incoming SDP for standard payload types (0 –...
  • Page 117 The default is G729ab. G723 Codec Name G.723 codec name used in SDP. The default is G723. EncapRTP Codec Name EncapRTP codec name used in SDP. The default is EncapRTP. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-15...

  • Page 118: Nat Support Parameters

    The default is no. STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available, the 900 Series phone can perform a NAT-type discovery operation when it powers on. It contacts the configured STUN server, and the result of the discovery is reported in a Warning header in all subsequent REGISTER requests.

  • Page 119: Linksys Key System Parameters

    SIP Tab EXT IP External IP address to substitute for the actual IP address of the 900 Series phone in all outgoing SIP messages. If 0.0.0.0 is specified, no IP address substitution is performed. If this parameter is specified, the 900 Series phone assumes this IP address when generating SIP messages and SDP (if NAT Mapping is enabled for that line).

  • Page 120: Regional Tab

    Played during an outbound call when the far end is ringing. The default is 440@-19,480@-19;*(2/4/1+2). Confirm Tone Brief tone to notify the user that the last input value has been accepted. The default is 600@-16; 1(.25/.25/1). Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-18...

  • Page 121: Distinctive Ring Patterns

    Played when a feature is implemented. (Not in PAP2T) The default is 350@-16;*(.1/.1/1). Distinctive Ring Patterns Field Description Ring1 Cadence Cadence script for distinctive ring 1. The default is 60(2/4). Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-19...
  • Page 122 Cadence script for distinctive ring 6. The default is 60(.4/.2,.3/.2,.8/4). Ring7 Cadence Cadence script for distinctive ring 7. The default is 60(.4/.2,.3/.2,.8/4). Ring8 Cadence Cadence script for distinctive ring 8. The default is 60(.4/.2,.3/.2,.8/4). Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-20...

  • Page 123: Control Timer Values (Sec)

    Call Back Delay Delay after receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the 900 Series phone still considers the call as failed and keeps on retrying.
  • Page 124 Accepts the last outbound call. It lets the call ring through when do not disturb or call forwarding of all calls are enabled. The default is *64. Accept Last Deact Code Cancels the code to accept the last outbound call. The default is *84. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-22...
  • Page 125 The default is *25. CWCID Deact Code Disables call waiting, caller ID generation. The default is *45. Dist Ring Act Code Enables the distinctive ringing feature. The default is *26 Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-23...
  • Page 126 The default is *99. Modem pass-through mode can be triggered only by pre-dialing this code. FAX Line Toggle Code Toggles the line to a fax machine. (Not in PAP2T) The default is #99. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-24...
  • Page 127 900 Series phone to process. Feature Dial Services Codes These codes tell the 900 Series phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72|*74|*67|*82, etc.

  • Page 128: Outbound Call Codec Selection Codes

    Makes this codec the preferred codec for the associated call. The default is *0172640. Force G726r40 Code Makes this codec the only codec that can be used for the associated call. The default is *0272640. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-26...

  • Page 129: Miscellaneous

    This specifies the offset from GMT to use for the local system time. FXS Port Impedance Sets the electrical impedance of the FXS port. Choices are 600, 900, 600+2.16uF, 200+600||100nF 900+2.16uF, 270+750||150nF, 220+850||120nF, 220+820||115nF, or The default is 600. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-27...
  • Page 130 Local DTMF playback duration in milliseconds. The default is .1. Inband DTMF Boost Controls the amount of amplification applied DTMF signals. Choices are 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. The default is 12dB. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-28...
  • Page 131 The script (dx value) is as follows: <Language_Selection ua="na"> </Language_Selection> The default is blank and the maximum number of characters is 512. The following is an example: <Language_Selection ua="na"> Spanish </Language_Selection> Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-29...
  • Page 132 The default is Bellcore(N.Amer, China). Caller ID FSK Standard The 900 Series phone supports bell 202 and v.23 standards for caller ID generation. Select the FSK standard you want to use, bell 202 or v.23. The default is bell 202.

  • Page 133: Phone Tab

    Sets the text logo to display when the phone boots up. Default is (blank) which displays Linksys. Up to 2 lines of text can be setup; each line should contain less than 32 characters. A newline character (\n) must be inserted between the 2 lines and escaped with %0a.

  • Page 134: Miscellaneous Line Key Settings

    LED pattern during the Remote Ringing state, where the shared call appearance is in ringing on another station. Not applicable if the call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-32...

  • Page 135: Supplementary Services

    Call Back Serv Enable/disable call-back (a.k.a. repeating dialing) service Block CID (Caller ID) Serv Enable/disable blocking outbound Caller-ID service Secure Call Serv Enable/disable secure-call service CFWD All Serv Enable/disable call-forward-all service Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-33...

  • Page 136: Ring Tone

    Ring tone script for Ring 8. The default isn=Simple-4;w=2;c=4. Ring 9 Ring tone script for Ring 9. The default isn=Simple-5;w=2;c=5. Ring 10 Ring tone script for Ring 10. The default isn=THx;w=4;c=7. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-34...

  • Page 137: Auto Input Gain (Db)

    The background image should be 320X240 pixels and must be in .BMP format. Current Background Picture Select Default to use the default image; select Downloaded to use a customized background image. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-35...

  • Page 138: Ext 1/2/3/45/6 Tab

    The default is shared. Shared User ID The user identified assigned to the shared line appearance. Subscription Expires The subscription time with the SIP proxy (SPA9000). The default is 3600 seconds. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-36...

  • Page 139: Nat Settings

    The default is 6. Network Jitter Level Determines how jitter buffer size is adjusted by the 900 Series phone. Jitter buffer size is adjusted dynamically. The minimum jitter buffer size is 30 milliseconds or (10 milliseconds + current RTP frame size), whichever is larger, for all jitter level settings.

  • Page 140: Sip Settings

    The Global Unique ID is generated for each line for each device. When it is enabled, the 900 Series phone adds a GUID header in the SIP request. The GUID is generated the first time the unit boots up and stays with the unit through rebooting and even factory reset.
  • Page 141 The default is no. Referor Bye Delay Controls when the 900 Series phone sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referor, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referor Bye Delay, enter the appropriate period of time in seconds.

  • Page 142: Call Feature Settings

    Description Blind Attn-Xfer Enable Enables the 900 Series phone to perform an attended transfer operation by ending the current call leg and performing a blind transfer of the other call leg. If this feature is disabled, the 900 Series phone performs an attended transfer operation by referring the other call leg to the current call leg while maintaining both call legs.

  • Page 143: Proxy And Registration

    This parameter is ignored if <Register> is no. Range: 0 – (231 – 1) sec Use DNS SRV Whether to use DNS SRV lookup for Proxy and Outbound Proxy. The default is no. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-41...

  • Page 144: Subscriber Information

    MC of all subscribers in the group. The default is empty. SRTP Private Key Base64 encoded of the 512-bit private key per subscriber for establishment of a secure call. The default is empty. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-42...

  • Page 145: Audio Configuration

    To enable the use of the G.726 codec at 16 kbps, select yes. Otherwise, select no. The default is yes. Echo Supp Enable To enable the use of the echo suppressor, select yes. Otherwise, select no. The default is yes. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-43...

  • Page 146: Dial Plan

    Table 5-1 Dial Plan Script Syntax Dial Plan Entry Functionality Allow arbitrary 2 digit star code [3469]11 Allow x11 sequences Operator Int’l Operator [2-9]xxxxxx US local number Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-44...
  • Page 147 PSTN gateway in the same SPA3102 unit. Example 1: *1xxxxxxxxxx<:@fwdnat.pulver.com:5082;uid=jsmith;pwd=xyz Example 2: *1xxxxxxxxxx<:@fwd.pulver.com;nat;uid=jsmith;pwd=xyz Example 3: [39]11<:@gw0> Enable IP Dialing Enable or disable IP dialing. The default is no. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-45...

  • Page 148: User

    Speed Dial Field Description Speed Dial 2/3/4/5/6/7/8/9 Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6, 7, 8, or 9. The default is blank. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-46...

  • Page 149: Supplementary Services

    User Supplementary Services The 900 Series phone provides native support of a large set of enhanced or supplementary services. All of these services are optional. The parameters listed in the following table are used to enable or disable a specific supplementary service. A supplementary service should be disabled if a) the user has not subscribed for it, or b) the Service Provider intends to support similar service using other means than relying on the 900 Series phone.

  • Page 150: Audio Volume

    Handset Volume Sets the default volume for the handset. Headset Volume Sets the default volume for the headset. Lcd Contrast Sets the default contrast setting for the LCD display. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-48...

  • Page 151: Tab (Spa962 Only)

    Specifies the length of time to wait to try again if subscription fails. Unit 2 Enable Enables or disables the second SPA932 unit (each SPA962 can have up to two SPA932s attached). • Server Type Selects the type of server used. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-49...

  • Page 152: Sidecar 1

    Monitored Users list. For example: fnc=sd+blf;sub=marketing@192.168.100.1;usr=reception@192.168.100.1 Note The nme keyword is not used because the Broadsoft server automatically uses the assigned user account name. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-50...

  • Page 153: Sidecar 2

    Chapter 5 900 Series phone Field Reference 932 Tab (SPA962 only) Sidecar 2 Field Description CBKey1-32 See the description for Sidecar 1 Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-51...

  • Page 154: Spa932 Status

    Line Displays the extension assigned to each key (1-32) on the SPA932 sidecar unit. Station Displays the subscribe URI configured for each key (1-32) on the SPA932 sidecar unit. Linksys 900 Series IP Phone Administrator Guide Document Version 3.1 5-52...

  • Page 155: Appendix

    Dynamic Random Access Memory Digital Subscriber Loop Digital Signal Processor DTAS Data Terminal Alert Signal (same as CAS) DTMF Dual Tone Multiple Frequency FQDN Fully Qualified Domain Name Frequency Shift Keying Linksys 900 Series IP Phone Administrator Guide Document Version 3.0...
  • Page 156 Network Address Translation Out-of-band REQT (SIP) Request Message RESP (SIP) Response Message (SIP) Response Status Code, such as 404, 302, 600 Real Time Protocol Round Trip Time Streaming Audio Server Linksys 900 Series IP Phone Administrator Guide Document Version 3.0...
  • Page 157 Trivial File Transfer Protocol Transmission Control Protocol User Agent Micro-controller User Datagram Protocol Uniform Resource Locator Voicemail VMWI Visual Message Waiting Indication/Indicator Voice Quality Wide Area Network Extensible Markup Language Linksys 900 Series IP Phone Administrator Guide Document Version 3.0...
  • Page 158 Appendix A Acronyms Linksys 900 Series IP Phone Administrator Guide Document Version 3.0...
  • Page 159 The circuit is hardwired from the customer site to the POP and does not pass through the LEC switch. The dial tone is provided from the long-distance carrier. Linksys 900 Series IP Phone Administrator Guide Document Version 3.0...
  • Page 160 It allows the customer to perform a variety of in-house routing (inside calling). The dial tone that is heard when the customer picks up the phone is an internal dial tone. SS7 (900 Series phone Signaling Number 7)—Technology used by large carriers to increase the reliability and speed of transmission between switches.

  • Page 161: Appendix

    Call 1 Packets Sent Blind Transfer Code 4-22 Call 1 Peer Name Block ANC Act Code 4-23 Call 1 Peer Phone Block ANC Deact Code 4-23 Call 1 Remote Hold Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 IN-1...
  • Page 162 4-19 rules LAN IP address 4-19 4-26 Dial Tone MAC address 4-18 4-19 multicast address dial tone, in dial plans 4-27 4-19 Display Name 4-42 network mask 4-19 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 IN-2...
  • Page 163 G.729 voice codecs Escape Display Name 4-10 4-10 G711a Codec Name Ethernet port 4-15 G711u Codec Name check 4-15 4-19 G723 Codec Name 4-15 examples G723 Enable dial plans 4-28 4-43 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 IN-3...
  • Page 164 Make Call Without Reg parameter Insert VIA rport 4-41 4-16 manual reboot Interactive Voice Response 4-19 see IVR Mapped SIP Port Max Auth Interdigit_Long_Timer 4-29 Max Forward Interdigit_Short_Timeout 4-26 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 IN-4...
  • Page 165 Off Hook Warning Tone 4-18 Proxy Fallback Intvl parameter 4-42 options Proxy Redundancy Method parameter 4-42 4-18 Outbound Proxy parameter 4-41 Outside Dial Tone 4-18 quick-reference for IVR 4-17 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 IN-5...
  • Page 166 Ring4 Cadence 4-20 primary DNS server 4-19 Ring5 Cadence 4-20 static gateway IP address 4-19 Ring6 Cadence 4-20 static IP addressing 4-18 Ring7 Cadence 4-20 Set Local Date (mm/dd) 4-27 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 IN-6...
  • Page 167 SIT3 Tone 4-19 administration web server 4-14 SIT4 RSC 4-12 Use Auth ID 4-42 SIT4 Tone 4-19 Use Compact Header 4-10 Software Version Use DNS SRV parameter 4-41 specifies 4-29 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 IN-7...
  • Page 168 4-20 User ID 4-42 User Password VMWI Refresh Intvl 4-21 voice codecs 4-10 WAN IP address check 4-18 web interface URLs 4-14 Web Server Port parameter XML format 4-16 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 IN-8...

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