Linksys SPA-941 User Manual
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Linksys SPA-941 User Manual

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See also: Administration Manual , Administrator's Manual
620-05600390 — Release 5.6.2
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Summary of Contents for Linksys SPA-941

  • Page 1 620-05600390 — Release 5.6.2 SPA-941 T INKSYS ELEPHONE UIDE www.tekelec.com...
  • Page 2 Tekelec, Inc. 3605 E. Plano Parkway, Suite 100 Plano, TX 75074 2005 Tekelec, Inc. All rights reserved. T100, T300, T6000, T7000, T8000, and T9000 are trademarks of Tekelec, Inc. Trademarks of Tekelec, Inc. include: • Tekelec, Inc. • Tekelec • dryISE •...

  • Page 3: Table Of Contents

    Table of Contents • • • • • • 1 Your Linksys SPA-941 Telephone Introduction ....................1 Accessing Phone Features ................... 1 In This Manual ....................... 1 Telephone Description ................1 Linksys SPA-941 Features Table ..............2 Moving Your Telephone ................3 2 Basic Phone Features Adjusting the Volume .................5...
  • Page 4 3 System Telephone Features Feature Activation Digit ................13 Abbreviated Dial ..................13 Creating an Abbreviated Dial Code ..............13 Using an Abbreviated Dial Code ................. 14 Modifying an Abbreviated Dial Code ..............14 Deleting an Abbreviated Dial Code ..............14 Verifying an Abbreviated Dial Number ..............
  • Page 5 Using the Phone .................... 27 Using Star Codes ..................27 Call Return ....................27 Call Trace ....................27 Call Waiting ....................28 Answering the Second Call ................. 28 Switching Between Held Calls................28 Suspending Call Waiting ..................28 Call Waiting with Caller ID ............... 28 Call Waiting with ID Manager ..............
  • Page 6 Modifying a Meet-Me Conference ............... 40 Getting a List of Meet-Me Conferences............... 41 MultiCall Park .................... 41 Parking a Call ...................... 41 Retrieving a Parked Call..................42 Music on Hold ................... 42 Mute ......................42 On-hook Dialing ..................42 Permanent Caller ID Block Release ............43 Priority Call ....................
  • Page 7 Deactivating Remote Phone via Web Portal ............54 Feature Interaction: Remote Phone with Find-Me..........55 Selective Call Forward ................55 Enabling/Disabling Selective Call Forward............55 Entering the Forwarding Destination Number ............. 56 Identifying the Forwarding Destination Number ..........56 Adding Forwarded Phone Numbers ..............56 Listing Forwarded Phone Numbers ..............
  • Page 8 Zeroing Out to a Custom Operator ............72 Replaying a Message ................73 Saving a Message ..................73 Skipping to the Next Message ..............73 Deleting a Message .................. 73 Forwarding a Message to Another Mailbox ........... 73 Replying to a Message ................74 Dialing Back a Caller ................
  • Page 9 Rewind to the Beginning of a Message ............... 90 Fast Forward to the End of a Message ............... 90 Pause Play of a Message..................91 Composing Messages before Sending ..........91 Compose and Send a Message ................91 Marking a Message as Urgent ..............92 Changing Your Password ................
  • Page 10 6 Voice Mail Features (Option B Menu) Menus and Commands ................103 Accessing Your Voice Mail ..............106 From your phone ....................106 From any other internal phone ................107 From any outside touchtone phone..............107 Dialing Main Number ................... 107 Dialing Your Telephone ................
  • Page 11 Editing or Modifying a Group ................118 Listing Members of a Group ................ 119 Adding a Member to a Group ..............119 Deleting a Group Member ................119 Play the Group Name .................. 120 Change the Group Name ................120 Deleting a Group ....................
  • Page 12 Table of Contents...

  • Page 13: Your Linksys Spa-941 Telephone

    Chapter 7 discusses setting up Outlook for TAPI. Telephone Description The Linksys IP phone is a full-featured telephone that provides voice communication over an IP network. The phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. The phones also supports features such as call forwarding, redialing, speed dialing, transferring calls, conference calls, and accessing voice mail.

  • Page 14: Linksys Spa-941 Features Table

    Hold Settings Mute Volume Headset Numeric Speakerphone Keypad Figure 1: Linksys SPA-941 Ip Telephone Linksys SPA-941 Features Table Features Descriptions Display The LCD display shows call status, dialing and directory information as well as menu items. Ringer Indicator This indicator flashes red when there is an incoming call.

  • Page 15: Moving Your Telephone

    Plug the telephone into the LAN connection jack and the power adapter into a wall outlet. Watch to ensure that the phone registers and boots up properly. If it does not, contact your system administrator. Linksys SPA-941 Telephone User Guide Your Linksys SPA-941 Telephone 620-05600390...
  • Page 16 Moving Your Telephone Your Linksys SPA-941 Telephone Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 17: Basic Phone Features

    The first call will be placed on hold automatically. When you disconnect the second call, the line key for the call on hold will be blinking red. Press the blinking line key to resume the call. Linksys SPA-941 Telephone User Guide Basic Phone Features 620-05600390...

  • Page 18: Hanging Up

    ) key (if using the speakerphone). Line Indicators The numbers assigned to each of the line keys on the Linksys phone appear on the LCD display. Each line key has a light indicator that indicates the state of the call on the line: •...

  • Page 19: Managing Missed Calls

    Using the Main Display softkeys Managing Missed Calls The Linksys phone will display the number of missed calls. You can view the caller ID and return the call, if desired. Using the Main Display softkeys When you have missed calls, the softkeys on the main display will show “lcr” (last call redial) on the left, and “miss”...

  • Page 20: Preferences

    Redialing Calls from Call History The Linksys phone keeps a history of all calls you make, receive or have missed, including the caller ID, time, and date of the call. You can redial a party from the Call History lists.

  • Page 21: Selecting A Ringer Sound

    Directory Services The Linksys SPA-941 allows you to create a directory of commonly used phone numbers. You can manually add entries, or save incoming call information in the directory. This section describes how to set up and use the directory.

  • Page 22: Adding Entries To The Directory

    You can dial any of the phone numbers you have stored in the phone’s Directory. Press the Settings ( ) key and highlight the Call History entry and press the select softkey. Use the scroll key to highlight one of the lists: • Redial List Basic Phone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 23: Using The Speakerphone

    Move closer to the microphone and face the microphone when speaking. The caller’s voice echoes. Decrease the speaker volume by pressing the Volume key once. Press the Scroll key to adjust the volume as desired. Linksys SPA-941 Telephone User Guide Basic Phone Features 620-05600390...
  • Page 24 Using the Speakerphone Basic Phone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 25: System Telephone Features

    A voice prompt will lead you through the remaining steps. Press 1 to program (set) the Abbreviated Dial code. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter * to exit. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 26: Using An Abbreviated Dial Code

    Press # to save the changes or * to exit without saving. Program or verify another Abbreviated Dial code or hang up to exit. Deleting an Abbreviated Dial Code Press 75*. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 27: Verifying An Abbreviated Dial Number

    Press the dial soft key or pickup the handset. Hang up. Authorization Code Calling This feature is available system-wide to allow/deny long distance and other types of dialing and does not appear as a button on your telephone. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 28: Blind Transfer

    Transfer button. Enter *02. Enter the desired billing code followed by the pound sign (#). You will hear a fast-busy signal. Press the blinking line button to resume the call. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 29: Call Block (Selective Call Rejection)

    A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices. Press 2 to add the number of the last call you received to the blocked list. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 30: Adding Numbers To Call Block List

    Press * to return to the Call Block menu when you are finished listening to member numbers. Deleting Numbers from Call Block Press *60 or *80 on the telephone keypad. Press the dial soft key or pickup the handset. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 31 The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Call Block menu. 16. Select a menu item or hang up. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 32: Call Forward (All Calls)

    Include the area code, if necessary. Press #. A prompt asks you to confirm the forwarding number: • Press # to confirm • Press * to re-enter the forwarding number System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 33: Disabling Call Forward (All)

    Be sure to include the access code for an outside line and the area code, if necessary, with the external number. Up to 20 digits may be entered. NOTE: If an incoming call is marked “Urgent”, then the call will not be forwarded. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 34: Enabling Call Forward (Busy)

    Answering machine or voice mail answers: Press # to escape, and then press # to enable the forwarding number or * to exit without enabling forwarding. Forwarding for all calls is enabled. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 35: Disabling Call Forward (Busy)

    Enter the number to which you want to forward your calls when the phone is unanswered. Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. Press #. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 36: Disabling Call Forward (No Answer)

    (if available) at that number. Calls forwarded to an internal number (4-digit to 6-digit extension) that are unanswered will roll over to voice mail (if available) for the called party (not the forwarding destination). System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 37: Enabling Call Forward (Out Of Service)

    # to enable the forwarding number or * to exit without enabling forwarding. • Call is not answered: Prompt explains call not connected and asks you to press # to enable the forwarding number or * to exit without enabling forwarding. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 38: Disabling Call Forward (Out Of Service)

    Group Call Pickup lets you answer another phone that is in your Call Pickup Group. Both phones must be members of the same Call Pickup Group. Your system administrator should tell you if you are in a pickup group and who the members are. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 39: Using The Phone

    The last number that called you is traced. After you initiate Call Trace, a recording informs you if the trace succeeded and provides you with an 800 number you can use to take legal action. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 40: Call Waiting

    Call Waiting with Caller ID If you have both the call waiting and caller ID capabilities, you can see the caller ID of a call waiting call on your telephone's display. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 41: Call Waiting With Id Manager

    Check with your system administrator for the availability of this feature on your system. To create a conference call, follow these steps: Make a call or be engaged in a call. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 42: Conference Call Tips

    Direct Inward Dial (DID) numbers assigned to your telephone by the system administrator. These numbers do not appear as lines on your telephone, but ring your prime line with the appropriate ring when they are dialed. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 43: Group Speed Dial

    When you try to make an external call and all outgoing lines are unavailable, you will hear a recorded announcement. • Hold for a line to become available. • When a line becomes available, the system automatically dials the external number for you. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 44: Hunt Groups

    (5100 for example). If you park a call, the phone will emit a short ring after 1 minute to remind you that the call is still parked. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 45: Intercom Calls (Receive Only)

    If a DID number was created for outside access, you can dial in from an external telephone to schedule Meet-Me Conferences. Your system administrator can provide you with the external access number. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 46: Joining A Meet-Me Conference

    * key to cancel the current recording and start the recording over. • Under normal operations, when you successfully enter the Guest or Moderator ID and are not too early, the system will play the following greetings to you: System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 47: Silencing Announcements

    Starts Soon to Active. conference. The conference You are the moderator and You hear the Ends Soon reservation state changes only caller connected to the announcement. from Active to Ends Soon. conference. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 48: Dialing In Too Early

    ID or press the * key to end the call. If you pressed 1, do the following: Enter the ID of the conference you wish to join. Press the # key. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 49: Extending The Conference Duration

    However, the meet-me conference reservation remains in effect and partitipants can be invited to re-join the conference by dialing the meet-me conference number and entering the appropriate guest ID. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 50: Muting A Conference Call

    If you are a member of a meet-me conference you can ask to be recognized or respond to a moderator’s question by raising and lowering your hand - in a virtual manner. • Press #8 to raise your hand System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 51: Scheduling A Meet-Me Conference

    Write down this information. It should also be displayed across your display telephone. 11. Do one of the following: • Press 1 to hear the information again, or • Press * to return to the Meet-Me Conference setup menu, or Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 52: Canceling A Meet-Me Conference

    Enter the two-digit year of the conference, followed by the # key. Enter the two-digit month of the conference, followed by the # key. Enter the two-digit day of the conference, followed by the # key. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 53: Getting A List Of Meet-Me Conferences

    Once the call is parked, the line is free again. Parking a Call Tell the caller that you are going to place them on hold. Press the xfer soft key. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 54: Retrieving A Parked Call

    Press the dir softkey, use the scroll keys to select a person to call, then press the dial softkey. • Press the redial softkey, use the scroll keys to select a person to call, then press the dial softkey. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 55: Permanent Caller Id Block Release

    The T6000 system allows you to turn the Priority Call feature on and off (i.e., set the feature not to use the priority ring). Disabling (turning off) the feature does not delete your list of callers assigned to receive the priority ring. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 56: Adding Members To The Priority Call List

    Repeat the previous two steps until you have heard as many of the numbers as you want. Press * to return to the Priority Call menu when you are finished listening to member numbers. Deleting Priority Call Members Press *61. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 57 NOTE: If you press 1 to delete the number, it is deleted immediately and the next number in the list is announced. 12. Repeat the previous two steps until you have found and deleted as many of the numbers as you want. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 58: Privacy Guard

    Caller Actions When Privacy Guard is enabled, calls that do not have any Caller ID information are automatically answered and the caller hears an announcement followed by a series of prompts. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 59: Entering An Access Code

    If the caller recorded their name, your telephone rings with a priority ring. When you answer the call, a prompt is played that announces the call and offers the following options: • Press 1 to answer the call. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 60: Enabling/Disabling Privacy Guard

    Changing the Access Code Press *88 on the telephone keypad. Press the dial soft key or pick up the handset. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 61: Listening To Access Code

    NOTE: If you try to add a number when you already have 10 numbers, a prompt tells you the list is full, no more numbers can be added and that a number must be deleted to add a new number. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 62: Listening To The List

    The first number in the Selective Call List is played. b. Press 1 to delete the number or # to hear the next number. c. Repeat these steps until you are finished deleting numbers. d. Press * to exit. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 63: Redial

    (If calling from an internal business phone, dial 9 first.) A voice prompt leads you through the remaining steps. Enter the complete phone number of your IP phone, followed by the # key. EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 64: Canceling Remote Forwarding

    For this feature to be available, a Remote button must be provided on your VoIP phone by your service provider. However, the VoIP phone does not have to be in service for the Remote Phone feature to be operational. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 65: Dial-In Setup Of Remote Phone

    NOTE: Be aware that if you are using a cell phone, the phone is still in an active call. Deactivating Dial-up Remote Phone If you hang up the remote phone, it will disconnect the call and deactivate the Remote Phone mode. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 66: Web Portal Setup Of Remote Phone

    If you just hang up the remote phone, it will disconnect the call, but Remote Phone mode will still be enabled. The next call coming in to your VoIP phone will ring the remote phone. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 67: Feature Interaction: Remote Phone With Find-Me

    Disabling (turning off) the feature does not delete the list of callers assigned for forwarding. Press *63 or *83. Press the dial soft key or pickup the handset. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 68: Entering The Forwarding Destination Number

    Enter the number with no spaces, dashes or special characters, followed by the # key. Press # to save the entry (add it to your list) or press * to cancel the entry, Select another menu item or hang up. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 69: Listing Forwarded Phone Numbers

    Enter the number with no spaces, dashes or special characters, followed by the # key. Press # to save the entry (delete it from your list), or press * to cancel the entry, Select another menu item or hang up. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 70: Speed Dial

    The Linksys SPA-941 provides speed dial buttons that can be programmed through the Linksys phone menu or preset by your service provider. If you have any preset speed dials, you will see them in the speed dial list. The preset speed dials can be modifed, and new ones can be added, by dialing 74* on your phone.

  • Page 71: Programming A Speed Dial Key

    Using a Speed Dial Button To use the speed dials programmed on the phone, simply type the number of the speed dial (2, for example) and press the dial softkey or lift the handset. Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 72: Identifying The Number Assigned To A Speed Dial Key

    (that is, you can't use features that aren't turned on) and some caution should be used when activating features from star codes, since they may not be reflected in display messages or lamp activity on the telephone. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 73 Group Pickup (Bus only) Park - MultiCall Park (Bus only) Permanent Per Call Block Priority Call Privacy Guard Redial Selective Call Forward Selective Call Rejection (Call Block) Set Speed Dials Voice Mail Linksys SPA-941 Telephone User Guide System Telephone Features 620-05600390...

  • Page 74: Transfer

    If the called party does not answer, do the following: • Hang up the handset or press the speaker button to cancel the transfer. • Press the blinking red line button to return to the holding party. System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 75: Voice Mail Features (Default Menu)

    Greeting List” on page 65) Record personal greetings (for options see “Voice Mail Personal Greeting List” on page 65) Access personal distribution groups (for options see “Voice Mail Distribution List” on page 65) Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...
  • Page 76 Fast Forward to the End Skip to Previous Menu Options NOTE: If you are listening to the introductory message and you press *, you will exit from voice mail. Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 77 Change message (re-record) Review message (listen to recorded message) Set message options (for options see “Voice Mail Message Options List” on page 66) Return to main voice mail menu (star) Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...

  • Page 78: Accessing Your Voice Mail

    Any touchtone phone outside your office. • The email program on your PC (password required) From your phone Press the messages button or dial *09 to access your voice mail system. Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 79: From Any Other Internal Phone

    NOTE: If your system is set up for direct voice mail access, dial the telephone number you have been given for voice mail system access by your system administrator. Enter your extension number. Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...

  • Page 80: Dialing Your Telephone

    You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant. From the email program on your PC Open your email reader. Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 81: Using Controls While Playing Messages

    If you want to return to the beginning of the message: • Press 77. Fast Forward to the End of a Message If you want to forward to the end of a message: Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...

  • Page 82: Pause Play Of A Message

    Press 2 to mark the message as private • Press 3 to mark the message as return receipt requested (you want to be notified when the recipient access the message) Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 83: Marking A Message As Urgent

    Otherwise listen to your messages and then follow the above steps. Skipping the Mail Menu to Hear Messages To immediately begin listening to voice mail, press # during the voice mail menu announcement. Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...

  • Page 84: Returning To The Auto Attendant Or Operator

    If you pressed 2, listen to the announcement that your default custom operator has been restored. If you pressed *, listen to the voice mail main menu. Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 85: Replaying A Message

    (date, time, etc.) remains in the inbox listing until you exit voice mail. Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox, follow these steps: Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...

  • Page 86: Replying To A Message

    • Press 3 to review reply. • Press 9 to mark urgent and reply. • Press * to cancel the reply and re-record. You hear the message options again. Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 87: Dialing Back A Caller

    TIP: When you create your greeting be sure to tell the caller they can dial zero (0) to reach either the automated attendant or the person you have pro- grammed to answer “zero out” calls. Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...

  • Page 88: Recording Personalized Mailbox Greetings

    • Cell phones support voice streaming. • Some cell phone models can receive text-only e-mails. • E-mail pagers can accept text-only e-mail messages. You may choose to be alerted: Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 89: What You Receive On Your Pager/Cell Phone

    The “Everyone” group is updated whenever a mailbox assigned to the customer partition is added or deleted. The following options are available when you access the distribution groups menu item: Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...

  • Page 90: Creating A New Group

    Enter the number of the group to be edited. Press a number to select an option from the edit menu: • List all members - press 1 • Add a member - press 2 Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 91: Listing All Group Members

    Press the # sign. • The extension number you entered is played back to you for confirmation. Press the # key to delete the user or * key to cancel. Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...

  • Page 92: Playing The Group Name

    Press # to finish the delete or press * to cancel the delete process and return to the distribution group menu. NOTE: To delete group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 93: Listening To A List Of Distribution Groups

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. Linksys SPA-941 Telephone User Guide Voice Mail Features (Default Menu) 620-05600390...
  • Page 94 Exiting the Voice Mail System Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 95: Voice Mail Features (Option A Menu)

    Record personal greetings (for options see “Voice Mail Personal Greeting List” on page 86) Access personal distribution groups (for options see “Voice Mail Distribution List” on page 86) Change password Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...
  • Page 96 Replay message Forward Delete Reply Save Call originator Table 11: Voicemail Message Handling Controls Before Mail After Mail During Mail Feature Message Message Message Rewind Rewind to beginning Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 97 Go to Next Message Rewind Rewind to the beginning Pause/Resume Fast Forward Fast Forward to the end 33 or # Replay message Forward Delete Reply Save Call originator Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...
  • Page 98 Change message (re-record) Review message (listen to recorded message) Set message options (for options see “Voice Mail Message Options List” on page 87) Return to main voice mail menu (star) Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 99: Accessing Your Voice Mail

    Any touchtone phone outside your office. • The email program on your PC (password required) From your phone Press the messages button or dial *09 to access your voice mail system. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...

  • Page 100: From Any Other Internal Phone

    NOTE: If your system is set up for direct voice mail access, dial the telephone number you have been given for voice mail system access by your system administrator. Enter your extension number. Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 101: Dialing Your Telephone

    You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant. From the email program on your PC Open your email reader. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...

  • Page 102: Using Controls While Playing Messages

    If you want to return to the beginning of the message: • Press 11. Fast Forward to the End of a Message If you want to forward to the end of a message: Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 103: Pause Play Of A Message

    Press 3 to mark the message as return receipt requested (you want to be notified when the recipient access the message) • Press 4 to clear message options Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...

  • Page 104: Marking A Message As Urgent

    Otherwise listen to your messages and then follow the above steps. Skipping the Mail Menu to Hear Messages To immediately begin listening to voice mail, press # during the voice mail menu announcement. Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 105: Returning To The Auto Attendant Or Operator

    If you pressed 2, listen to the announcement that your default custom operator has been restored. If you pressed *, listen to the voice mail main menu. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...

  • Page 106: Replaying A Message

    NOTE: When you delete a voice mail message, the message is deleted, but the caller ID and message received information (date, time, etc.) remains in the inbox listing until you exit voice mail. Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 107: Forwarding A Message To Another Mailbox

    Your voice mail system gives you the following options: • Press 1 to send reply. • Press 2 to change reply. • Press 3 to review reply. • Press 9 to mark urgent and reply. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...

  • Page 108: Dialing Back A Caller

    Record your name so that when you leave messages for other users, they will hear your name instead of your extension. • Replace your personal greetings with the default greetings. Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 109: Recording Personalized Mailbox Greetings

    • Basic numeric pages accept only keypad phone digits (1-0, * and #). • Cell phones support voice streaming. • Some cell phone models can receive text-only e-mails. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...

  • Page 110: What You Receive On Your Pager/Cell Phone

    “Everyone”, includes all mailboxes within a company and is available to all users. The “Everyone” group is updated whenever a mailbox assigned to the customer partition is added or deleted. Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 111: Creating A New Group

    Press 6 for distribution groups. Press 2 to edit a group. Enter the number of the group to be edited. Press a number to select an option from the edit menu: Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...

  • Page 112: List All Group Members

    After the prompt, enter the extension number of the member you wish to delete. Press the # sign. • The extension number you entered is played back to you for confirmation. Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 113: Play The Group Name

    * again to return to the distribution group menu. Press # to finish the delete or press * to cancel the delete process and return to the distribution group menu. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option A Menu) 620-05600390...

  • Page 114: Listening To A List Of Distribution Groups

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. Voice Mail Features (Option A Menu) Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 115: Voice Mail Features (Option B Menu)

    Compose a message (for options see “Voice Mail Compose List” on page 105) Mailbox Options (for options see “Voice Mail Malbox Options List” on page 106) Exit the voice mail system Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 103 620-05600390...
  • Page 116 Return to main voice mail menu Return to main voice mail menu (star) Table 21: Voice Mail Distribution List Access Code Function Hear a list of all distribution groups Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...
  • Page 117 NOTE: Occassionally a return receipt may be returned without the recipient hearing the message if your message is the first new message and the recipient hangs up or skips to the next message before listening to the message. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 620-05600390...

  • Page 118: Accessing Your Voice Mail

    Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 119: From Any Other Internal Phone

    Otherwise, you are prompted with choices to play your saved messages, change your password, playback your greet- ings, record new greetings, or exit the voice mail system. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 620-05600390...

  • Page 120: Dialing Your Telephone

    Your default media player will open. Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 121: Using Controls While Playing Messages

    If you want to forward to the end of a message: • Press 44. Pause Play of a Message To pause play of a message or to resume play of a paused message: • Press *. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 620-05600390...

  • Page 122: Composing Messages Before Sending

    Marking a Message as Urgent To mark a message as urgent, which places it in the recipient(s) voice mailbox before any regular messages, follow these steps: Record a message. Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 123: Changing Your Password

    When you reach the main voice mail menu, press 9 to transfer to the main number or operator. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu)

  • Page 124: Zeroing Out To A Custom Operator

    You will receive an error message if you enter an invalid number or are not allowed to enter a long distance number as your custom operator. Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 125: Replaying A Message

    • press ## if this is the only (or last) person to receive the forwarded message. You get a prompt to leave an introduction to the forwarded message: Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 620-05600390...

  • Page 126: Replying To A Message

    You can send a voice mail message directly to an extension without dialing their extension and having to wait for the call to roll to the voice mail system. Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 127: Personal Greetings

    • Press 3 to record the Busy greeting. • Press 4 to replace your personal greetings with the default greetings. • Press 5 to play your personal greetings. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 620-05600390...

  • Page 128: Listening To Your Greetings

    E-mail pagers can accept text-only e-mail messages. You may choose to be alerted: • Each time you receive any voice message. • Only when you receive a message marked as urgent. Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 129: What You Receive On Your Pager/Cell Phone

    The following options are available when you access the distribution groups menu item: • List all distribution groups • Create a group • Edit a group Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 620-05600390...

  • Page 130: Creating A New Group

    Press a number to select an option from the edit menu: • List all members - press 1 • Add a member - press 2 • Delete a member - press 3 Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 131: Listing Members Of A Group

    Press the # key to delete the user or * key to cancel. • If you press # and the member exists, you will hear “The member has been successfully deleted from this group.” Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 620-05600390...

  • Page 132: Play The Group Name

    Press # to finish the delete or press * to cancel the delete process and return to the distribution group menu. NOTE: To delete group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 133: Listening To A List Of Distribution Groups

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. Linksys SPA-941 Telephone User Guide Voice Mail Features (Option B Menu) 620-05600390...
  • Page 134 Exiting the Voice Mail System Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide...

  • Page 135: Set Up Outlook For Tapi

    Start Outlook (if not already running). Click the Contacts icon to switch to the Contacts listing. Right click on the contact you wish to call to bring up the Actions pop-up menu. Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI 123 620-05600390...
  • Page 136 The speaker on your telephone should be activated and you should hear ringing or a busy signal as the call is connected to the dialed number. Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 137: Installing The Tapi Support Software

    Select a method for the installation and click OK. This procedure uses the Save this program to disk option so that the install is available if needed again. Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI...
  • Page 138 Find the TAPI.EXE file (shown here on the PC desktop) and double-click it to run the install program. Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 139 Click Run to install or Cancel to not install TAPI. Click Next in the Welcome dialog box to install the TAPI program. Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI...
  • Page 140 Installing the TAPI Support Software 10. Click Next to start the installation. 11. The Installing dialog box shows the progress of the installation. Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 141 Click Add to add your telephone number (the one that will be used with the TAPI-enabled program [such as Outlook]). 13. Enter your telephone number and password and click OK. Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI...

  • Page 142: Configuring Windows For Tapi

    These steps are from Windows XP. Other Windows versions should be similar. Click Start and Control Panel to open the Control panel window. Double click Phone and Modem Options (circled). Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 143 Click Edit (circled) in the Phone and Modem Options dialog box. Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI...
  • Page 144 (see arrows). c. Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call (circled). Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 145 Area Code Rules field will be empty. If you have setup Phone and Modem Options before for any device or application, the previously entered information will be displayed. Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI...
  • Page 146 NOTE: Depending on whether you clicked New or Edit, the dialog box will say either New Area Code Rule or Edit Area Code Rule. If you clicked Edit, the area code you highlighted will be displayed in the Area Code field. Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 147 NOTE: If you need additional information about using Calling Card, please consult the Windows on-line help from the Start menu. Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI...
  • Page 148 “Configuring Outlook to Use TAPI”. 12. If you did not complete the T6000 setup as part of the TAPI install from Web Portal, click Add to open the Add Provider dialog box. Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 149 Click Add to add your telephone number (the one that will be used with the TAPI-enabled program [such as Outlook]). 15. Enter your telephone number and password and click OK. Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI...

  • Page 150: Configuring Outlook To Use Tapi

    If not already running, start Outlook (or the TAPI-enabled application). Click the Contacts icon to switch to the Contacts listing. Right click any contact to bring up the Actions shortcut menu. Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...
  • Page 151 Click Dialing Options to open the Dialing Options dialog box. Click on the drop-down menu in the Connect using line field and scroll down any entries until you find your telephone number (circled). Linksys SPA-941 Telephone User Guide Set Up Outlook for TAPI...
  • Page 152 You may call this contact or close the New Call dialog box. NOTE: Outlook (or your TAPI-enabled application) is now configured to place calls using your telephone number. Set Up Outlook for TAPI Linksys SPA-941 Telephone User Guide 620-05600390...

  • Page 153: Index

    Index • • • • • • Basic Features Adjusting the Volume 5 Line Button Indicators 6 Selecting a Ringer Sound 9 Basic Phone Features 5 Abbreviated Dial 13 Adjust Ringer Volume 5 Abbreviated Dial Code Answer Phone 5 Create 13 Answering Second Call 5 Delete 14 Dial Tones 30...
  • Page 154 Add Forwarded Numbers 56 Option A Menu 100 Delete Forwarded Numbers 57 Option B Menu 119 Enable 55 Deleting a Voice Mail Message Enter Forward Number 56 Default Menu 73 Identify Forwarding Destination Number 56 Option A Menu 94 List Forwarded Numbers 57 Option B Menu 113 Call Pickup 26 Deleting Voice Mail Distribution Group...
  • Page 155 Option B Menu 121 Option A Menu 95 Modifying Option B Menu 113 Default Menu 78 Option A Menu 99 Option B Menu 118 Group Call Pickup 26 Play Name Phone Feature Buttons 27 Default Menu 80 Group Speed Dial 31 Option A Menu 101 Option B Menu 120 Hands-Free Calling with Speakerphone 11...
  • Page 156 Listening to Your Voice Mailbox Greetings Option B Menu 109 Default Menu 76 Rewind/Fast Forward Option A Menu 97 Default Menu 69 Option B Menu 116 Option A Menu 90 Listing of Voice Mail Distribution Groups Option B Menu 109 Default Menu 81 MIssed Calls Option A Menu 102...
  • Page 157 Default Menu 72 Selective Call List 49 Option A Menu 93 Adding Numbers 49 Option B Menu 112 Deleting Numbers 50 Outlook Listening to Numbers 50 Configuring to use TAPI 138 Installing TAPI 125 Set up for TAPI 123 Receiving Pager Notification 76 Using TAPI to Make Calls 123 Recording Personalized Voice Mailbox Greetings Default Menu 76...
  • Page 158 Enable 55 Caller Actions 46 Enter Forward Number 56 Entering Access Codes 47 Identify Forwarding Destination Number 56 Recording Name 47 List Forwarded Numbers 57 Disabling 48 Sending a Voice Mail Message Directly to an Extension Enabling 48 Default Menu 75 Managing Access 48 Option A Menu 96 Managing Access Codes...
  • Page 159 Call Forward (All Calls) 20 Phone Feature Buttons 41 Call Forward (Busy) 21 Permanent Caller ID Block Release 43 Disable 23 Priority Call 43 Enable 22 Add Members 44 Call Forward (No Answer) 23 Delete Members 44 Disable 24 Disable 43 Enable 23 Enable 43 Call Forward (Out of Service) 24...
  • Page 160 Making Internal Calls 6 Option A Menu 92 Moving Your Telephone 3 Option B Menu 111 Settings Composing Messages before Sending Selecting a Ringer Sound 9 Default Menu 70 Transfer 62 Option A Menu 91 Blind 16 Option B Menu 110 Troubleshooting Steps (Default Menu) 70 Speakerphone 11...
  • Page 161 Option A Menu 83 Zero Out to Operator Option B Menu 103 Default Menu 72 Modifying Voice Mail Distribution Group Option A Menu 93 Default Menu 78 Option B Menu 112 Option A Menu 99 Voice Mailbox Greetings Option B Menu 118 Listening to Personalized Pager Notification Default Menu 76...
  • Page 162 I-10...

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