Linksys SPA962 User Manual
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Linksys SPA962 User Manual

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See also: Administration Manual , Administrator's Manual
SPA IP Phone
User Guide
SPA921, SPA922, SPA941, SPA942, SPA962 and SPA932
Model No.

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Summary of Contents for Linksys SPA962

  • Page 1 SPA IP Phone User Guide SPA921, SPA922, SPA941, SPA942, SPA962 and SPA932 Model No.

  • Page 2: Table Of Contents

    Dialing From the Redial List Speed Dialing Receiving Calls Multiple Calls on a Single Line (SPA921 and SPA922) Multiple Calls on a Multiple Lines (SPA941, SPA942 and SPA962) Special Features Accessing the Voice Mailbox Muting a Call Placing a Call on Hold...
  • Page 3 SPA IP Phone Setup 1. Directory (Setup button, 1) 2. Speed Dial (Setup button, 2) 3. Call History (Setup button, 3) 4. Ring Tone (Setup button, 4) 5. Preferences (Setup button, 5) 6. Call Forward (Setup button, 6) 7. Time/Date (Setup button, 7) 8.
  • Page 4 SPA IP Phone Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2007 Cisco Systems, Inc. All rights reserved.

  • Page 5: Chapter 1: Introduction Welcome

    Chapter 1: Introduction Welcome Linksys SPA921, SPA922, SPA941, SPA942 and SPA 962 are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones have traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

  • Page 6: Ip Telephony System Overview

    SPA IP Phone IP Telephony System Overview While your phone has traditional features, it uses the Voice over Internet Protocol (VoIP) for communications with other phones. Your phone is based upon industry standard VoIP and will work with Session Initiation Protocol (SIP) compliant VoIP networks.

  • Page 7: Chapter 2: Installing

    5 For SPA922, SPA942 and SPA962 a second ethernet port can be used to connect a PC. 6 The AUX RJ-11 port is reserved for connection to the SPA932, designed for use with the SPA962. It is not for use as a telephone line port. If you are installing the SPA932 expansion SPA932 Quick Installation module, refer to the for more information.

  • Page 8: Attaching The Desk Stand

    2 Attach two appropriate screws to the wall. leave 1/4” distance from the wall. This allows you to slide the mounting brackets on to the screws. Push down slightly to lock the phone in place. You can also purchase an optional wall mount kit from your retailer or Linksys.com Figure 2-3: attaching the phone to the wall...

  • Page 9: Turning On The Phone

    Plug in the AC power adapter to an electrical outlet. Use only the adapter that came with the phone. • The phone will execute a boot-up sequence when the power source is connected. • During this sequence, the display will first show LINKSYS® and then “Initializing Network”. • All of the lights on the phone will flash.

  • Page 10: Chapter 3: Using Your Phone

    Press the headset button and the green light behind the button will illuminate. For information on the exact models of headsets that are supported, see the IP phone information on http:// www.linksys.com Switching Between the Handset/Headset/Speakerphone During a Call Any of the audio devices can be used during a call. Only one device at a time can be used.

  • Page 11: Linksys Spa921, Spa922, Spa941, Spa942 And Spa962 Basic Buttons

    SPA IP Phone Linksys SPA921, SPA922, SPA941, SPA942 and SPA962 Basic buttons Table 1: Basic Feature Buttons Feature Description LCD screen Allows you to navigate (left, right, up, down) Navigation button through the soft button features. Lines Use to enter numbers, letters or characters (not...

  • Page 12: Basic Soft Button Features

    SPA IP Phone Basic Soft button features The soft buttons below the LCD screen allow you to easily select phone functions. For basic soft button feature definitions, see the table below. Other buttons are explained in the Setup section of this chapter. Table 2: Soft button features (alphabetical, not as they appear on the phone) Label Description...

  • Page 13: Making Telephone Calls

    • Connect the headset, press the headset button and dial, or • Press the speaker button and dial. (for SPA941, SPA942 and SPA962, you can also select a different line) You will see Called person Ringing and Connected in sequence as the call is being connected.

  • Page 14: Receiving Calls

    If there is another incoming call, you can now answer the 2 call or line. For multiple lines (SPA941, SPA942 and SPA962), the line button of the call on hold will, by default, flash red. Figure 3-6: Hold button Chapter 3: Using Your Phone...

  • Page 15: Three Way Conference Calls

    SPA IP Phone Resume the 1 call by pressing the line button associated with the 1 call. If the 2 call is still in progress it will automatically go into a “hold” state when the 1 call goes active. Three Way Conference Calls To initiate a conference call, press the soft button under conf during an active call.

  • Page 16: Ending A Call

    If you hang up before the second call is ringing, the blind transfer will fail and the first person will be disconnected. NOTE: For SPA941, SPA942 and SPA962, if you misdial when calling the second number, press the line button again and you will receive a dial tone. You can dial the number.

  • Page 17: Setup

    SPA IP Phone Setup Customize the phone ysing the Setup options, at any time. Access this menu by pressing the Setup button on the phone. The table below describes all of the possible soft button features. Not all choices are available for every setup option.

  • Page 18: Directory (Setup Button, 1)

    Using a Corporate Directory (Setup button, 1,2) instead of using the navigation button to A corporate directory is available only if the phone is hosted by a Linksys IP PBX system. highlight a selection, you can also use the dial pad to enter the number that is next to an To view the corporate directory, press the Setup button, then 1, 2, then the soft button under select.

  • Page 19: Speed Dial (Setup Button, 2)

    SPA IP Phone Using a Personal Directory (Setup button, 1,3) If you entered at least one name in New Entry, you have a personal directory. To view the directory, press the Setup button, then 1. Setup button Entries will be listed next to number 3. Use the navigation button to highlight your choice. You can dial, delete, edit, cancel, copy or paste an entry by pressing the soft button beneath your choice.

  • Page 20: Call History (Setup Button, 3)

    4. Ring Tone (Setup button, 4) Each extension of your phone can have a different ring tone. You can download up to 10 ring tones at Linksys.com To change a ring tone, press the Setup button, then 4. Use the navigation button to highlight the extension you want to change the ring tone for and press change.

  • Page 21: Call Forward (Setup Button, 6)

    SPA IP Phone Choose yes or no (y/n). After making your choice, press ok. 4 Secure Call - The active call is encrypted so that others cannot eavesdrop. Before trying to enable, ask your service provider if Secure Call is available, as the phone must have a mini certificate installed by your service provider.

  • Page 22: Time/Date (Setup Button, 7)

    SPA IP Phone Select edit and then enter a number to forward calls to when your phone is busy. Choose your voice mail box, another extension or an outside phone. If an outside line, be sure to enter 10 digits (1+area code + seven digit number).

  • Page 23: Voice Mail (Setup Button, 8)

    SPA IP Phone Press the soft button under save to confirm your choice. You can set just one of these choices, if necessary. 8. Voice Mail (Setup button, 8) Voice mail service must be available on your network, to use this feature. To access your voice mail box, press the Setup button, then 8.

  • Page 24: Factory Reset

    SPA IP Phone 14. Factory Reset This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can negatively affect your phone’s function. IMPORTANT: If you choose factory reset, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs.
  • Page 25 SPA IP Phone SPA932 Features and Functions The SPA932 Attendant Console is used only with the SPA962 IP phone. For configuration information, contact your System Administrator. Managing Calls with the SPA932 Any active line (or extension) on the SPA932 can be managed in the following manner: •...

  • Page 26: Appendix A: Regulatory Information

    SPA IP Phone Appendix A: Regulatory Information FCC STATEMENT This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 27 2. Ce périphérique doit accepter toutes les interférences reçues, y compris celles qui risquent d'entraîner un fonctionnement indésirable. EC DECLARATION OF CONFORMITY (EUROPE) Linksys declares that this product conforms to the specifications listed below, following the provisions of the European R&TTE directive 1999/5/EC: EN 301 489-1, 301 489-17 General EMC requirements for Radio equipment.
  • Page 28 Linksys vakuuttaa täten että dieses produkt tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien näiden direktiivien muiden ehtojen mukainen. Linksys Group déclare que le produit est conforme aux conditions essentielles et aux dispositions relatives à la directive 1999/5/EC.
  • Page 29 SPA IP Phone This equipment complies with Part 68 of the FCC Rules. A label is attached to the equipment that contains, among other information, its FCC registration number and ringer equivalence number. If requested, this information must be provided to the telephone company.

  • Page 30: Appendix B: Warranty Information

    This limited warranty is non-transferable and extends only to the original end-user purchaser. Your exclusive remedy and Linksysf entire liability under this limited warranty will be for Linksys, at its option, to (a) repair the product with new or refurbished parts, (b) replace the product with a reasonably available equivalent new or refurbished Linksys product, or (c) refund the purchase price of the product less any rebates.
  • Page 31 TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL LINKSYS BE LIABLE FOR ANY LOST DATA, REVENUE OR PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE), ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT (INCLUDING ANY SOFTWARE), EVEN IF LINKSYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • Page 32: Appendix C: Contact Information

    Can't find information about a product you want to buy on the web? Do you want to know more about networking with Linksys products? Give our advice line a call at: 800-546-5797 (LINKSYS) Or fax your request in to:...

This manual is also suitable for:

Spa932Spa921Spa922Spa941Spa942

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